Tech Lead of the Customer Support Team


Do you have experience in the customer support or system administration field? Do you love to work in a team, always honing your own skills and helping those around you to grow as well? Are you a great communicator? And finally: do you love being involved in the creation and maintenance of websites and online shops, always looking for (and also finding ;) new things to implement and improve the existing solutions?

It’s you we’re looking for!


We're a full-service digital agency with more than 12 years of experience offering a complete package of web solutions; web design, website and e-commerce development, SEO, and digital marketing. We are looking for a Tech Lead of the Customer Support Team responsible for customer support regarding our web projects.


Our development team counts almost 30 professionals (3 of those are support team) who take care of diverse web projects. We have successfully developed over 50 e-commerce shops (such as iglusport.si, inpos.eu, kozelj.si, bigbang.si, mass.si, and intersport.hr), over 200 web pages (kras.si, delamaris.si, inotherm.si) and a handful of web applications (cooling configurator and PC building configurator for Corsair, a custom configurator for medical examination tables for Novak-M, etc.). 

Our processes include everything from the planning phase to the launch and, at later stages, the maintenance of the website/shop. The platforms we mainly work with are Shopware, Magento, Pimcore, and WordPress. We are also a Pimcore Gold partner and a Shopware Solution Partner, having Magento, Shopware, and Pimcore certified developers. 
In addition, we place special attention on building long-term relationships with our clients, resulting in constantly acquiring greater and more complex projects.


As a Tech Lead of the Customer Support Team your responsibilities will be:

  • setting up development and production environments for new projects

  • GitLab management (administration, access, and CI/CD process management)

  • leading and managing the Customer Support team (leading team meetings, assigning tasks)

  • providing high-quality customer support

  • actively cooperating with and supporting the development, marketing, and sales teams

  • analysing and fixing errors
    • on websites (error log)

    • at a server lever (Apache, Nginx, Redis, Varnish)

  • communicating with outside service providers: hosting, security

  • keeping technical documentation and company manuals up to date



  • Great communication skills

  • Teamwork skills

  • Experience in “(e-commerce) website development, especially in working with PHP, HTML, CSS, MySQL, and JS

  • Knowledge of online security standards

  • Knowledge of DevOps processes

  • Knowledge of server infrastructure

  • GitLab (or similar technologies) experience

  • Knowledge of SSH, FTP

  • Experience in using the terminal and knowledge of basic Linux commands


Bonus points are if you have:

  • Experience in working with WordPress, Shopware, Magento, or any other similar platform

  • Experience in working in customer support or system administration department

  • Experience with a ticket system

Our current technologies

We mainly work with the technologies listed below, but we are always open to use new solutions, especially if we see that they can help us get the job done sooner and more efficiently.

Open source platforms: Pimcore, Shopware, Magento, WordPress

Backend: PHP, MySQL, microservices with REST API

Frontend: Knockout.js, jQuery, vue.js

CI/CD tools: Git, Docker, Gitlab

Other: Kafka, Symfony, and Laravel for custom apps

Join Optiweb team!

What can you expect if you join our team?

  • A flexible schedule,

  • work location: your home office, our office in Škofja Loka, or a hybrid model - your call,

  • competitive salary and other financial benefits: highest payouts within meal and transportation compensation, maximum annual holiday allowance payout (i.e. regres), Christmas bonus, performance bonus, and compensation for remote work,

  • transparency and people-first culture: transparent communication about the company (both in terms of finances and procedure-wise), "people-first" culture (a day off on your birthday, relaxed work environment, and awesome culture …),

  • education, education funding, and mentorship,

  • personal and professional development,

  • a safe and stable job at company-owned headquarters,

  • the best team buildings! ;)


We have a clear vision of where we want to be 8 years from now - check it here


Want to join us? We can’t wait to meet you! (If not, you can still think about your friend or colleague and let them know about this great opportunity).




We accept applications as long as a position is posted. You can apply in English or Slovene.


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