PDFTron is seeking an experienced Vice President of Customer Success to join our growing team! This role is essential for ensuring the success of our clients but also meeting your net revenue retention goals. Reporting to the CEO, you will help PDFTron maintain the highest level of service while scaling a team of self- sufficient, customer-first, service-oriented professionals.
You will be responsible for driving the strategic direction of Customer Success as well as building and executing against the current operating plan. You will be responsible for measuring, assessing, innovating and growing the organization to support key metrics including: evaluating team performance and morale, account health, and account management strategy to drive renewal.
Location: Anywhere in the US or Canada
This is a remote position with travel required to and from the head office located in Vancouver, BC, Canada as well as other office locations, 10-20% of the time.
What You’ll Do:
Requirements
Benefits
Company Description
PDFTron is the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications. With over 20 years of expertise, we are actively changing the way the world works with documents.
We are also a fast-growing company, chosen as one of Canada's Top Small & Medium Employers of 2022 by Mediacorp Canada Inc and selected among Canada’s best employers for recent graduates with its addition to the 2022 Career Directory.
Since having secured a $95M strategic growth investment in 2019, we have grown from approximately 50 employees to over 315, made 10 acquisitions, and in 2021, Thoma Bravo, the top private investment firm in the world for software, came on board with another strategic growth investment.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Internally, we foster an atmosphere of opportunity, growth, and success for every individual amidst an exciting and challenging entrepreneurial culture. Career progression is based on merit, not tenure. Every member of our vibrant team is empowered to be a contributor, innovator, and successful leader.
Ready to join our team?
If you are interested in helping PDFTron deliver on its commitments and taking your career to the next level, we invite you to apply online now.
Please note that due to the high volume of applications received, only short-listed candidates will be contacted.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
Thank you for your interest in PDFTron.
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