Technical Writer

Treasury Prime is the leading Banking as a Service (BaaS) company that connects banks and fintechs through an API so developers can start building in minutes and launch in days. Treasury Prime’s full integration into core banking systems gives developers access to a wide range of banking services, from opening accounts to making payments to issuing cards. Treasury Prime is backed by Deciens Capital, Nyca Partners, QED Investors, SaaStr Fund, Susa Ventures, and Y Combinator.

 

We’re a small company of 90+, growing very quickly; this is an excellent opportunity to join as an early employee and be part of a team that scales a startup from its early stages through the steep part of the growth curve.

 

Technical Writer

Treasury Prime is looking for its first Technical Writer who will work closely with our Product Team to guarantee that our product behavior and resources are accurately and wholly documented with assets accessible to our customers.

 

They will support Product Management and Product Marketing through the release process, field improvement requests for our documentation, and be responsible for the accuracy and usability of our external (and sometimes internal) written documentation about our products and services.

 

 

You will:

• Create, update, and maintain guides, API documentation, and product resources for clients and internal users

• Be a leading voice for the consumability and completeness of our product documentation

• Work closely with the support and CS teams to resolve issues that arise from documentation incompleteness

• Help develop and codify our external technical communication style

• Help identify and resolve gaps in our product documentation and written support resources

• Collaborate with marketing to review the communication style and technical accuracy of product marketing and blog content

 

You may be a good fit for this role if you:

• Have done design work on complex (likely enterprise) products before

• Have startup experience — willingness to take ownership of their role and feel some pride in the output of improved customer experience

• Have experience working with API-first products

• Can communicate complex ideas very simply

• Can guide and create non-text-based supporting resources such as charts or graphics to help aid in communicating product behavior

• Have experience collaborating with Product, Engineering, and PMM teams

• Have 2+ years of experience writing documentation for a developer audience

• Have API experience

• Have a background in banking/fintech/finance

 

While these are not hard requirements for the job, the best candidates will meet many of these criteria.

 

We look forward to hearing from you!

 

Treasury Prime is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact careers@treasuryprime.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. Our team will respond to your email promptly.