ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. We are a business communications software company that provides companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web, app, or API. From bulk marketing to mission-critical solutions, we provide the telecommunications glue that connects the world.
We're a small team based in Perth, Western Australia, but we're a global brand with offices in the US, UK and Philippines. We're creative problem solvers and we get stuff done but in a relaxed environment that's not big on overly structured hierarchies. We're part of the MessageMedia Group (based in Melbourne) and have all the benefits of being part of a larger group but we retain our ‘start-up' mentality. We maintain a spectacular work life balance and try to mix a little fun and music into our days.
MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.
At ClickSend we are currently looking for a Technical Support Specialist to join our team. The position assists in monitoring, investigating and troubleshooting of any technical issues and incidents from internal and external customers.
Key responsibilities:
- Be the first point of contact for internal and external customers for all technical inquiries.
- Take phone calls and emails from customers about their technical needs.
- Troubleshoot any technical issues through to resolution and escalate when necessary.
- Be a subject matter expert in all MessageMedia's products.
- Assist with development and improvement of technical support policies and procedures.
- Be available to work on a rotating weekend on-call roster.
The successful candidate will have strong customer services skills, ideally in a technology or retail environment. Excellent problem-solving skills and the ability to effectively engage with clients and customers is essential to the success of this role. A knowledge of API and a Bachelor of Business Information Systems will be an advantage.
Our values of dream big, win together, keep it simple and make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:
- Flexible hybrid working arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Fitness reimbursement
- Coaching and career development support, including access to a range of online professional development courses.
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
If you're looking for your next opportunity in your career and want to work for a growing tech company, then apply now!
ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. We are a business communications software company that provides companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web, app, or API. From bulk marketing to mission-critical solutions, we provide the telecommunications glue that connects the world.
We're a small team based in Perth, Western Australia, but we're a global brand with offices in the US, UK and Philippines. We're creative problem solvers and we get stuff done but in a relaxed environment that's not big on overly structured hierarchies. We're part of the MessageMedia Group (based in Melbourne) and have all the benefits of being part of a larger group but we retain our ‘start-up' mentality. We maintain a spectacular work life balance and try to mix a little fun and music into our days.
MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.
At ClickSend we are currently looking for a Technical Support Specialist to join our team. The position assists in monitoring, investigating and troubleshooting of any technical issues and incidents from internal and external customers.
Key responsibilities:
- Be the first point of contact for internal and external customers for all technical inquiries.
- Take phone calls and emails from customers about their technical needs.
- Troubleshoot any technical issues through to resolution and escalate when necessary.
- Be a subject matter expert in all MessageMedia's products.
- Assist with development and improvement of technical support policies and procedures.
- Be available to work on a rotating weekend on-call roster.
The successful candidate will have strong customer services skills, ideally in a technology or retail environment. Excellent problem-solving skills and the ability to effectively engage with clients and customers is essential to the success of this role. A knowledge of API and a Bachelor of Business Information Systems will be an advantage.
Our values of dream big, win together, keep it simple and make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:
- Flexible hybrid working arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Fitness reimbursement
- Coaching and career development support, including access to a range of online professional development courses.
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
If you're looking for your next opportunity in your career and want to work for a growing tech company, then apply now!
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