Broadlume is looking for an ERP Support Specialist to join the team. At Broadlume, we strive for successful outcomes for our clients by consistently finding ways to be even more effective in our performance. While we have a fun and collaborative culture, we’re also committed to the work we do.
Our technology, product, and service offerings are continually evolving Broadlume is on a mission to create a best-in-class experience for both consumers and dealers within the flooring industry.
Our ERP Support Specialists’ primary responsibility is to provide high-quality, results-oriented, and flexible support and education to our clients. Support is delivered via email, phone, chat, and virtual meetings.
**This is a full time, remote position, that may require occasional weekend(s) or evening(s)**
Requirements
WHAT YOU’LL DO:
As the face of Broadlume, you will provide support, expertise and guidance directly to customers of our ERP and Payment Processing products.
- Respond to customer requests by phone, chat, and email in a professional and timely manner.
- Communicate thoughtful, thorough, and accurate solutions to solve for the customer from beginning to end using terminology that our customers understand.
- Educate customers on the software and help them address process change needs from their prior ERP system to RollMaster.
- Serve as an internal resource to our partnering teams (AM, Sales)
- Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes.
- Adjust priorities and workflow according to customer needs, level of urgency, customer priority, impact of the issue.
- Develop and maintain a deep understanding of Broadlume as a business, BL platforms, services, organizations and industries.
- Learn and act on the fly using both internal and external resources
WHO YOU ARE:
- You have 2+ years of experience within the flooring industry using an industry-specific business management / ERP system.
- Strong Microsoft Excel & Computer skills
- You have excellent organizational and time management skills with the ability to manage multiple projects simultaneously.
- You excel at organizing complexity. You have confidence in coordinating different schedules, time zones, and priorities. You document your work in a way that’s organized, transparent and easy-to-follow.
- You have excellent organizational, time management and customer service skills with the ability to manage multiple projects simultaneously
- You obsess over details. You understand that little things matter. You bring attention to areas for improvement and always put the finishing touches on your work.
- You excel at written and verbal communication. You have exceptional written communication skills and know-how to make complex topics seem simple when explaining things.
- You are a team player and able to operate in a dynamic environment while going the extra mile to be responsive, clear and helpful to our clients.
- You have strong problem solving, time management and decision-making skills including the ability to think ahead and get things done without intervention from others.
Preferred Requirements:
- Management or Accounting experience with RollMaster or industry specific ERP software
- Business process and/or Accounting knowledge (preferred)
Who We Are:
Our mission at Broadlume is pretty simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision…except, well, for you.
At Broadlume, we are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at careers@broadlume.com and let us know the nature of your request and your contact information.
Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Broadlume is looking for an ERP Support Specialist to join the team. At Broadlume, we strive for successful outcomes for our clients by consistently finding ways to be even more effective in our performance. While we have a fun and collaborative culture, we’re also committed to the work we do.
Our technology, product, and service offerings are continually evolving Broadlume is on a mission to create a best-in-class experience for both consumers and dealers within the flooring industry.
Our ERP Support Specialists’ primary responsibility is to provide high-quality, results-oriented, and flexible support and education to our clients. Support is delivered via email, phone, chat, and virtual meetings.
**This is a full time, remote position, that may require occasional weekend(s) or evening(s)**
Requirements
WHAT YOU’LL DO:
As the face of Broadlume, you will provide support, expertise and guidance directly to customers of our ERP and Payment Processing products.
- Respond to customer requests by phone, chat, and email in a professional and timely manner.
- Communicate thoughtful, thorough, and accurate solutions to solve for the customer from beginning to end using terminology that our customers understand.
- Educate customers on the software and help them address process change needs from their prior ERP system to RollMaster.
- Serve as an internal resource to our partnering teams (AM, Sales)
- Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes.
- Adjust priorities and workflow according to customer needs, level of urgency, customer priority, impact of the issue.
- Develop and maintain a deep understanding of Broadlume as a business, BL platforms, services, organizations and industries.
- Learn and act on the fly using both internal and external resources
WHO YOU ARE:
- You have 2+ years of experience within the flooring industry using an industry-specific business management / ERP system.
- Strong Microsoft Excel & Computer skills
- You have excellent organizational and time management skills with the ability to manage multiple projects simultaneously.
- You excel at organizing complexity. You have confidence in coordinating different schedules, time zones, and priorities. You document your work in a way that’s organized, transparent and easy-to-follow.
- You have excellent organizational, time management and customer service skills with the ability to manage multiple projects simultaneously
- You obsess over details. You understand that little things matter. You bring attention to areas for improvement and always put the finishing touches on your work.
- You excel at written and verbal communication. You have exceptional written communication skills and know-how to make complex topics seem simple when explaining things.
- You are a team player and able to operate in a dynamic environment while going the extra mile to be responsive, clear and helpful to our clients.
- You have strong problem solving, time management and decision-making skills including the ability to think ahead and get things done without intervention from others.
Preferred Requirements:
- Management or Accounting experience with RollMaster or industry specific ERP software
- Business process and/or Accounting knowledge (preferred)
Who We Are:
Our mission at Broadlume is pretty simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision…except, well, for you.
At Broadlume, we are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at careers@broadlume.com and let us know the nature of your request and your contact information.
Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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