Product Communications Specialist

The pandemic has revolutionized sending and receiving digital payments, and Treasury Prime plays a lead role in that transformation. The Treasury Prime team builds cutting-edge API technology that connects fintech companies, small businesses, and community banks to help them provide innovative financial products to their customers. 

 

We are a high-growth small company of 100 people with a unique culture of mutual respect and a supportive environment. Tearsheet named Treasury Prime the Best Banking as a Service company in 2021. If you're a go-getter passionate about making an impact and being part of our mission to build a modern financial network for the future, you've come to the right place. Treasury Prime is backed by Deciens Capital, Nyca Partners, QED Investors, SaaStr Fund, Susa Ventures, and Y Combinator.

Position Overview

The Customer Success Team is looking for its first Product Communications Specialist to help create processes around releases and launch readiness. You'll work closely with the Product and Engineering Teams to understand release timelines, scope, and product behavior to ensure the Customer Success Team is well prepared for releases. Along with preparing Customer Success for releases, you'll also develop processes to monitor the health of key releases and gather feedback from stakeholders to help curate it into actionable work for our Product Teams. In this role, you'll have the unique opportunity to work with key stakeholders across the company to shape new processes to help us continue to scale.

 

What You'll Do

• Prepare Customer Success stakeholders for new product(s), features, and bug fixes by understanding the timeline, scope, requirements/specifications, and expected product behavior

• Collaborate with internal stakeholders in developing internal and external documentation on product behavior, workflows, features changes, etc

• Assist in preparing customer-facing release materials maintenances,  and post mortems

• Coordinate and maintain release schedule for Customer Success on new product and features launches, and bug fixes

• Work with stakeholders to identify metrics and success criteria, and assist in monitoring the health of releases

• Act as the voice of customers on releases by curating product performance and feedback for the product teams 

 

What You Have

• 3+ years of project or Product/Project Coordination or Management or related experience

• Strong technical background and understanding of APIs

• Experience developing new release processes from the ground up

• Be able to communicate complex ideas effectively

• Ability to be flexible, multitask, prioritize, and learn in a fast-paced environment

• Self-driven, with strong attention to detail and follow-through

• Prior fintech or bank experience is highly desirable

• Experience with Notion, Airtable, Linear, or related tools preferred 

 

While these are not hard requirements for the job, the best candidates will meet many of these criteria.

 

We look forward to hearing from you!

 

Treasury Prime is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact careers@treasuryprime.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. Our team will respond to your email promptly.