Principal Account Manager, Corporate Accounts

Hi! We’re The Wanderlust Group an outdoor technology company composed of Dockwa.com, Marinas.com and the forthcoming Campouts. We build marketplaces that connect adventurers to outdoor destinations, and technology that helps those destinations thrive. We believe that the best way we can make the world better is to get people out in it. 

 

At The Wanderlust Group, you’ll be an integral part of a growing team, able to make an immediate impact and work alongside some of the most talented and dynamic people anywhere. We believe that a great culture enables great teams to do incredible things.

 

The Corporate Marina Success Manager at Dockwa will be responsible for expanding the relationships with some of our largest corporate marina customers.  These corporate accounts range from partners who own hundreds of marinas to ones that own just a few, highly trafficked, locations. This is a high impact and high visibility role, where you will consistently work with customers to ensure adoption and full value of Dockwa’s solutions.  Your role is key to retaining and, most importantly, growing the footprint of Dockwa within the marina sets.

As a Corporate Marina Success Manager @ The Wanderlust Group, you will:

• Work as a trusted advisor to your customers and ensure they fully realize the value that the Dockwa platform provides to their marinas with driving revenue and providing operational efficiencies

• Understand and document your customers’ business objectives and work with the customer to help them progress toward those objectives through adoption, onboarding and training on the Dockwa platform

• Meet regularly with customers to provide value at every touchpoint 

• Identify expansion opportunities within each marina as well as ways to proactively work with sales to onboard additional sister marinas

• Manage the customer renewal process and work toward expanding the footprint of Dockwa within each group of marinas

• Drive nightly bookings and GMV across assigned accounts

• Work in close tandem with our implementation and services team to help deliver the most value to our corporate partners

• Meet and exceed all monthly targets

• Maintain healthy account data and opportunity forecasting within Salesforce

We think the best candidates will:

• 7+ years in a senior account management or sales role 

• Experience working in the marine space or in a similar vertical is a plus

• Experience communicating and growing relationships at the C-suite as well as marina/operational level. It will be very important to be a chameleon and to always understand and seek out key decision makers

• Able to demonstrate a sense of urgency, orchestrating customer priorities effectively

• Effectively manage and identify customer opportunities and risks

• Able to drive successful renewal, expansion discussions, and agreements

• A strong desire to improve your organization and those around you

• Excellent professional presence, communication skills, and track record of exceeding goals

• Strong organizational skills with an ability to work independently as well as part of a team in a fast pace, rapidly evolving environment

• Strong sales and negotiation skills

The Wanderlust Group is a unique company and culture. A hybrid B2B and B2C business, we connect boaters to marinas and campers to campgrounds. Because we believe in the value of putting screens down and getting outside, we operate on a 4-day workweek and don’t cap vacation time. We take Mondays off, and prioritize focus and productivity Tuesday through Friday. We also care a lot about the marinas and campgrounds we serve. They are often small businesses playing an important role in the local economy around them.  That dedication carries through our work. Finally, because we are wanderers at heart, we are a remote-first company. This, and all positions, can be based anywhere in the United States.