About us
Resolve helps B2B merchants and marketplaces manage net terms for their customers by eliminating the headaches and risks of manual credit checking, payment collection, and payment reconciliation. This means our customers can get paid faster, improve their cash flow, and grow their sales.
Our mission is to build the future of B2B payments by making net terms simple and easily embeddable.
Some things we’re proud of:
-
We spun out of Affirm to extend buy now pay later capabilities for B2B transactions
-
We’ve processed over $100M in payments for thousands of businesses
-
Backers include Insight Partners, Initialized Capital, PayPal/Affirm co-founder Max Levchin, and other top tier investors
-
Founders: Chris and Brian are serial entrepreneurs and YC alumni
The role
As an Operations Associate at Resolve, you will be facing high-profile merchants and buyers to resolve queries, recommend solutions, and collect payments. You will also act as a key liaison between our merchants and buyers to enhance the overall customer experience. Additionally, you will provide process and product feedback to multiple Resolve stakeholders such as the Product Management, Credit, Engineering, Sales, and Customer Success teams.
The Operations Associate at Resolve is a problem solver and a team player who enjoys wearing different hats and takes pride in offering white-glove service while keeping Resolve's best interest in mind.
As with most customer-facing positions, we expect you to be detail-oriented, and to have exceptional communication, multitasking, and organizational skills.
What you’ll do
-
Handle incoming outreach from merchants and buyers within established SLAs
-
Engage with merchants and buyers on past due and delinquent accounts
-
Monitor and apply incoming payments from various sources
-
Support operational requests from merchants and buyers
-
Highlight issues and communicate solutions with various teams
We’re Looking For Someone Who Has
-
2 Years of customer-facing/operations-related experience
-
Ability to work with Google Sheets and Microsoft Excel
-
Effective time management and self-accountability
-
Excellent written and verbal communication skills
-
High level of professionalism
Bonus
-
Experience in fintech/banking
-
Experience working at a startup
Location
Remote. We are based in San Francisco but continue to grow our distributed team across the United States and Canada. This specific position is for candidates who can operate in eastern time zone.
Resolve is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Resolve. We believe wholeheartedly the more inclusive we are, the better our work will be. We believe strongly that we benefit from diversity and encourage applicants from underrepresented backgrounds to apply.
About us
Resolve helps B2B merchants and marketplaces manage net terms for their customers by eliminating the headaches and risks of manual credit checking, payment collection, and payment reconciliation. This means our customers can get paid faster, improve their cash flow, and grow their sales.
Our mission is to build the future of B2B payments by making net terms simple and easily embeddable.
Some things we’re proud of:
-
We spun out of Affirm to extend buy now pay later capabilities for B2B transactions
-
We’ve processed over $100M in payments for thousands of businesses
-
Backers include Insight Partners, Initialized Capital, PayPal/Affirm co-founder Max Levchin, and other top tier investors
-
Founders: Chris and Brian are serial entrepreneurs and YC alumni
The role
As an Operations Associate at Resolve, you will be facing high-profile merchants and buyers to resolve queries, recommend solutions, and collect payments. You will also act as a key liaison between our merchants and buyers to enhance the overall customer experience. Additionally, you will provide process and product feedback to multiple Resolve stakeholders such as the Product Management, Credit, Engineering, Sales, and Customer Success teams.
The Operations Associate at Resolve is a problem solver and a team player who enjoys wearing different hats and takes pride in offering white-glove service while keeping Resolve's best interest in mind.
As with most customer-facing positions, we expect you to be detail-oriented, and to have exceptional communication, multitasking, and organizational skills.
What you’ll do
-
Handle incoming outreach from merchants and buyers within established SLAs
-
Engage with merchants and buyers on past due and delinquent accounts
-
Monitor and apply incoming payments from various sources
-
Support operational requests from merchants and buyers
-
Highlight issues and communicate solutions with various teams
We’re Looking For Someone Who Has
-
2 Years of customer-facing/operations-related experience
-
Ability to work with Google Sheets and Microsoft Excel
-
Effective time management and self-accountability
-
Excellent written and verbal communication skills
-
High level of professionalism
Bonus
-
Experience in fintech/banking
-
Experience working at a startup
Location
Remote. We are based in San Francisco but continue to grow our distributed team across the United States and Canada. This specific position is for candidates who can operate in eastern time zone.
Resolve is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Resolve. We believe wholeheartedly the more inclusive we are, the better our work will be. We believe strongly that we benefit from diversity and encourage applicants from underrepresented backgrounds to apply.
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