About us
Pass the Keys is a leading tech-enabled short let management platform. Over the past 6 years we have hosted 65k+ stays and have some of the highest customer ratings in our industry. We are Professional Co-Hosts for Airbnb operating in over 60 locations across the UK and expanding rapidly through franchising.
Our vision is to become the biggest short let management company in the world by creating unparalleled opportunities for entrepreneurs, hosts and guests. Currently focusing on the UK market, we plan to expand internationally later in 2022.
We are a cloud-native organisation, with no on-premise infrastructure and a preference for SaaS or fully managed infrastructure offerings.
Who we are looking for
We are seeking a systematic and adaptable Operability Engineer to work alongside our Product Development and Operational Delivery teams. As our first dedicated Operability Engineer, the role will be both proactive (improving DevOps processes and cloud infrastructure), and reactive (monitoring and responding to anomalies). Additionally you will assist with investigating customer issues and handling privacy requests.
Objectives of the role
- Pro-actively ensure availability, latency and efficiency of bespoke systems for our users
- Improve observability and promote best practices among software engineers (logging, metrics, use of tools etc)
- Respond to incidents in a timely and controlled manner, keeping stakeholders updated on status
- Enable smooth and efficient throughput for the development team by improving DevOps practices (CI/CD pipelines etc)
- Promote use of automation to reduce human effort and error
- Shield product engineers from operational concerns to minimise ad hoc interruptions, whilst enabling them to share responsibility for production environments
Responsibilities
- Identify and implement security improvements
- Implement monitoring, metric dashboards and alarms, and review these to pre-empt problems before they arise
- Define Service Level Objectives and Service Level Indicators for key services
- Document Standard Operating Procedures, Runbooks and Playbooks for common system administration tasks
- Plan, enable and support the transition of our environments to cost-efficient and scalable kubernetes clusters
- Optimise build and release pipelines
- Support Customer Success teams with investigation and troubleshooting
- Handle data-privacy requests (deletion and extraction)
Requirements
Skills and experience
- In depth understanding of UNIX concepts and Debian-based Linux distributions
- Sound knowledge of networking fundamentals, and experience with configuring virtualized networks
- Track record of supporting and administering mission-critical production systems
- Experience with incident response including detection, communication, troubleshooting and postmortem investigation
- Configuration and/or implementation of structured logging and log-insights (indexing/querying) tools
- Familiarity with Application Performance Monitoring tools and using them to identify bottlenecks in system performance
- Proficiency with Python both for scripting and application development
- Experience with infrastructure-as-code-tooling
- Knowledge of configuring, administering, and monitoring Kubernetes clusters
- Strong troubleshooting abilities, being confident to trace through logs, configuration and source code to identify root causes
Our tools and Technologies
Whilst we recognise that conceptual understanding is transferable, hands-on experience with the following tools is a big plus:
- AWS including IAM, VPC, Route53, Multi-account setups, EKS, Fargate, RDS, Elasitcache (Redis), OpenSearch (ElasticSearch), DynamoDB
- Pulumi (using Python), especially advanced integrations with AWS and Kubernetes
- Flux (v2)
- Azure Devops Services (Repos, Pipelines)
- Postgresql
- Django, Celery, Boto3
- Newrelic, Sentry, InsightOps
Benefits
- Fully remote with optional co-working
- 30 days holiday + your birthday off
- Home office furniture
NB whilst the role is fully remote, we will only be able to accept candidates located within time-zones +/- 3 hrs from London. UK-based candidates will be required to employed as full-time salaried individuals. Non-UK based candidates will need to work as contractors.
Pass the Keys is a leading tech-enabled short let management platform. Over the past 6 years we have hosted 65k+ stays and have some of the highest customer ratings in our industry. We are Professional Co-Hosts for Airbnb operating in over 60 locations across the UK and expanding rapidly through franchising.
Our vision is to become the biggest short let management company in the world by creating unparalleled opportunities for entrepreneurs, hosts and guests. Currently focusing on the UK market, we plan to expand internationally later in 2022.
We are a cloud-native organisation, with no on-premise infrastructure and a preference for SaaS or fully managed infrastructure offerings.
We are seeking a systematic and adaptable Operability Engineer to work alongside our Product Development and Operational Delivery teams. As our first dedicated Operability Engineer, the role will be both proactive (improving DevOps processes and cloud infrastructure), and reactive (monitoring and responding to anomalies). Additionally you will assist with investigating customer issues and handling privacy requests.
- Pro-actively ensure availability, latency and efficiency of bespoke systems for our users
- Improve observability and promote best practices among software engineers (logging, metrics, use of tools etc)
- Respond to incidents in a timely and controlled manner, keeping stakeholders updated on status
- Enable smooth and efficient throughput for the development team by improving DevOps practices (CI/CD pipelines etc)
- Promote use of automation to reduce human effort and error
- Shield product engineers from operational concerns to minimise ad hoc interruptions, whilst enabling them to share responsibility for production environments
- Identify and implement security improvements
- Implement monitoring, metric dashboards and alarms, and review these to pre-empt problems before they arise
- Define Service Level Objectives and Service Level Indicators for key services
- Document Standard Operating Procedures, Runbooks and Playbooks for common system administration tasks
- Plan, enable and support the transition of our environments to cost-efficient and scalable kubernetes clusters
- Optimise build and release pipelines
- Support Customer Success teams with investigation and troubleshooting
- Handle data-privacy requests (deletion and extraction)
Requirements
- In depth understanding of UNIX concepts and Debian-based Linux distributions
- Sound knowledge of networking fundamentals, and experience with configuring virtualized networks
- Track record of supporting and administering mission-critical production systems
- Experience with incident response including detection, communication, troubleshooting and postmortem investigation
- Configuration and/or implementation of structured logging and log-insights (indexing/querying) tools
- Familiarity with Application Performance Monitoring tools and using them to identify bottlenecks in system performance
- Proficiency with Python both for scripting and application development
- Experience with infrastructure-as-code-tooling
- Knowledge of configuring, administering, and monitoring Kubernetes clusters
- Strong troubleshooting abilities, being confident to trace through logs, configuration and source code to identify root causes
Whilst we recognise that conceptual understanding is transferable, hands-on experience with the following tools is a big plus:
- AWS including IAM, VPC, Route53, Multi-account setups, EKS, Fargate, RDS, Elasitcache (Redis), OpenSearch (ElasticSearch), DynamoDB
- Pulumi (using Python), especially advanced integrations with AWS and Kubernetes
- Flux (v2)
- Azure Devops Services (Repos, Pipelines)
- Postgresql
- Django, Celery, Boto3
- Newrelic, Sentry, InsightOps
Benefits
- Fully remote with optional co-working
- 30 days holiday + your birthday off
- Home office furniture
NB whilst the role is fully remote, we will only be able to accept candidates located within time-zones +/- 3 hrs from London. UK-based candidates will be required to employed as full-time salaried individuals. Non-UK based candidates will need to work as contractors.
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