Overview
myDigitalOffice is an end-to-end hotel performance management platform for sourcing, processing and storing hospitality data in the cloud. Our SaaS solutions help hotel owners, operators, franchisees and hospitality REITs automate the hotel back office and manage property portfolio performance to a tee. The visibility, connectivity, and control delivered by our award-winning cloud-based dashboards, document management software and integrated data feeds allow teams to reach greater levels of productivity, ensure regulatory compliance, and reduce environmental impact while optimizing profitability.
The Network Support Analyst will assist with customer installations as well as tier 3 tech support. This person will support both internal (MDO) and external (customer) needs. The Network Support Analyst will posses strong networking and communication skills and be well versed in Microsoft and VMware.
Responsibilities
- Support customer installations
- Ensure network servers meet requirements
- Work with servers and Office 365
- Create detailed documentation of customer's system
- Provide technical services at the network level
- Diagnosis and document problems
- Design, implement and support services for servers, storage solutions, virtualization solutions, workstations and mobile devices
- Troubleshoot and offer issue resolution
- Provide remote access solution implementation and support
- Assist management with ad hoc tasks
- Bachelors Degree or 6 years of related experience
- Minimum of 2 years experience in Microsoft Windows Server - last 2 generations including
- Clients O/S
- Office 365
- Hyper-V/VMware Administration
- Preferred Certifications include
- Network
- A+
- Microsoft MCSA Windows Server
- Microsoft Technology in Windows - last 2 generations
- Microsoft Technology in Windows Server - last 2 generations
Overview
myDigitalOffice is an end-to-end hotel performance management platform for sourcing, processing and storing hospitality data in the cloud. Our SaaS solutions help hotel owners, operators, franchisees and hospitality REITs automate the hotel back office and manage property portfolio performance to a tee. The visibility, connectivity, and control delivered by our award-winning cloud-based dashboards, document management software and integrated data feeds allow teams to reach greater levels of productivity, ensure regulatory compliance, and reduce environmental impact while optimizing profitability.
The Network Support Analyst will assist with customer installations as well as tier 3 tech support. This person will support both internal (MDO) and external (customer) needs. The Network Support Analyst will posses strong networking and communication skills and be well versed in Microsoft and VMware.
Responsibilities
- Support customer installations
- Ensure network servers meet requirements
- Work with servers and Office 365
- Create detailed documentation of customer's system
- Provide technical services at the network level
- Diagnosis and document problems
- Design, implement and support services for servers, storage solutions, virtualization solutions, workstations and mobile devices
- Troubleshoot and offer issue resolution
- Provide remote access solution implementation and support
- Assist management with ad hoc tasks
- Bachelors Degree or 6 years of related experience
- Minimum of 2 years experience in Microsoft Windows Server - last 2 generations including
- Clients O/S
- Office 365
- Hyper-V/VMware Administration
- Preferred Certifications include
- Network
- A+
- Microsoft MCSA Windows Server
- Microsoft Technology in Windows - last 2 generations
- Microsoft Technology in Windows Server - last 2 generations
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