consultingcustomer supportexcelsql

Director of Operations

USA Only

Company Description

Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

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Job Description

We are looking for an experienced operations and customer support leader who will be instrumental in helping Order solidify and scale a world-class customer experience.

Reporting to the SVP of Operations, the Director of Operations will be responsible for driving strategy and execution of key functions on the front lines of Order. Ideal candidates are self-starters, build high performing teams that celebrate wins and learn at every opportunity, and are looking to help shape the future of spend management.  

What you’ll do

  • Oversee the day-to-day deployment of resources (hiring, staffing, scheduling) across operations and support groups

  • Identify and implement short- and long-term opportunities to iterate, optimize, and automate our support and operations workflows

  • Manage and maximize the efficacy of offshoring work to virtual assistants in an effort to improve service levels at reasonable costs

  • Oversee quality and training programs across teams

  • Clearly and concisely surface data-backed, actionable insights and/or recommendations to key stakeholders throughout the organization

  • Work cross-functionally to improve internal cohesion and collaboration in service of Order’s customers

  • Develop and upskill our talented crop of managers and leads

  • You have experience building, growing, and leading high performing teams
  • You are an analytical and data-driven decision-maker, problem solver, and builder

  • You are able to comfortably navigate between high-level strategic planning and hands-on execution work 

  • You are a confident communicator and presenter and are able to effectively collaborate across departments and with external stakeholders

  • You are proficient in Zendesk (required), Excel/Sheets (required), and SQL/BI tools (preferred)

  • You have experience in high growth, high speed, high innovation environments, ideally within tech/startup ops or success, e-commerce, or consulting

Additional Information

What you'll receive

  • A competitive compensation package, including a bonus structure, as well as stock options

  • Robust medical, dental, vision, and wellness benefits

  • Flexible time off and remote work policies

  • Employer-sponsored 401(k) with employer matching contributions

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

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