Company Description
Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!
Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 250+ team members, serves 650+ customers, and has grown 100% year-over-year since launch. We have raised over $90M in funding, backed by GV (Google), Accel, and Avataar Ventures. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies.
At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We have experienced leadership and we’re looking for great people to add to our team.
Job Description
As the Director of Account Management on the Sense sales team, you’ll play an active role on the small, but mightly team, reporting to the VP of Sales and helping to shape and develop the strategies to grow Sense’s presence upmarket and build meaningful relationships with both potential and existing customers across all types of industries.
Responsibilities
- Act as a strategic partner to Sales, Marketing, and Product to ensure we are driving maximum value to our customers and putting our team in a position to be successful when renewing & upselling
- Supervise and support account managers to ensure client satisfaction, success, and growth
- Provide superior client service to maximize client satisfaction and retention in partnership with our CSM team
- Actively manage client product usage, proactively resolve client issues, and help high-level executives gain maximum value from their subscriptions
- Expand the use of our platform with clients. You will help identify, cultivate, and close additional revenue opportunities to fuel our continued growth
Qualifications
- Self-motivated professionals with a passion for client services, sales, business development and working in an open team environment
- Professional written and verbal communication skills (primarily phone and email)
- Proven ability to build and maintain trusting client relationships
- Ability to quickly learn, adapt, and apply new information
- Commitment to consistent, high-quality work
- Organized, detail-oriented, and analytical
- BS/BA degree or equivalent military / practical experience required
- 5+ years experience in account management and sales in a quota-carrying ro
Additional Information
At Sense, we believe that “We’re changing how companies hire amazing talent” so join us in shaping the workforce of the future!
Our Core Values
- We’re in it together
- We are customer-obsessed
- We’re drama-free
- We look for creative solutions
- We’re true to ourselves
Our commitments to you
- 100% Remote (We do have an office in San Francisco that we use for team offsites, optional in-office work for our local bay area team, and company events
- Competitive salary that includes equity
- We’ll invest in your physical and mental well-being with health, dental, and vision benefits for you and your dependents as well as access to benefits such as Classpass, Calm, Fetch, Ladder, OneMedical, HeadSpace, and PerkSpot
- We provide remote employees with the equipment they need to create a great remote work environment as well as monthly technology reimbursement to cover a portion of your monthly internet and phone costs
- 401K program to help you invest in your future
- Unlimited PTO to promote a healthy work-life harmony
- 100% Paid Parental Leave
- Pre-tax commuter benefits
- Quarterly Professional Development allowance
- Company Wellness Days (On months without holidays, you are still given a 3-day weekend)
- Virtual team lunches to keep you connected
Sense is an equal opportunity employer. We believe that diversity, inclusion, and belonging is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
All your information will be kept confidential according to EEO guidelines.
Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!
Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 250+ team members, serves 650+ customers, and has grown 100% year-over-year since launch. We have raised over $90M in funding, backed by GV (Google), Accel, and Avataar Ventures. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies.
At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We have experienced leadership and we’re looking for great people to add to our team.
As the Director of Account Management on the Sense sales team, you’ll play an active role on the small, but mightly team, reporting to the VP of Sales and helping to shape and develop the strategies to grow Sense’s presence upmarket and build meaningful relationships with both potential and existing customers across all types of industries.
Responsibilities
- Act as a strategic partner to Sales, Marketing, and Product to ensure we are driving maximum value to our customers and putting our team in a position to be successful when renewing & upselling
- Supervise and support account managers to ensure client satisfaction, success, and growth
- Provide superior client service to maximize client satisfaction and retention in partnership with our CSM team
- Actively manage client product usage, proactively resolve client issues, and help high-level executives gain maximum value from their subscriptions
- Expand the use of our platform with clients. You will help identify, cultivate, and close additional revenue opportunities to fuel our continued growth
- Self-motivated professionals with a passion for client services, sales, business development and working in an open team environment
- Professional written and verbal communication skills (primarily phone and email)
- Proven ability to build and maintain trusting client relationships
- Ability to quickly learn, adapt, and apply new information
- Commitment to consistent, high-quality work
- Organized, detail-oriented, and analytical
- BS/BA degree or equivalent military / practical experience required
- 5+ years experience in account management and sales in a quota-carrying ro
At Sense, we believe that “We’re changing how companies hire amazing talent” so join us in shaping the workforce of the future!
Our Core Values
- We’re in it together
- We are customer-obsessed
- We’re drama-free
- We look for creative solutions
- We’re true to ourselves
Our commitments to you
- 100% Remote (We do have an office in San Francisco that we use for team offsites, optional in-office work for our local bay area team, and company events
- Competitive salary that includes equity
- We’ll invest in your physical and mental well-being with health, dental, and vision benefits for you and your dependents as well as access to benefits such as Classpass, Calm, Fetch, Ladder, OneMedical, HeadSpace, and PerkSpot
- We provide remote employees with the equipment they need to create a great remote work environment as well as monthly technology reimbursement to cover a portion of your monthly internet and phone costs
- 401K program to help you invest in your future
- Unlimited PTO to promote a healthy work-life harmony
- 100% Paid Parental Leave
- Pre-tax commuter benefits
- Quarterly Professional Development allowance
- Company Wellness Days (On months without holidays, you are still given a 3-day weekend)
- Virtual team lunches to keep you connected
Sense is an equal opportunity employer. We believe that diversity, inclusion, and belonging is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
All your information will be kept confidential according to EEO guidelines.
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