Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a Customer Support Engineer to keep our customers' NPS rate high.
What will you do:
- Address incoming customer L1/L2 inquiries via chat
- Support the clients and provide them with high-level service
Starter-kit needed to join the board:
- 2+ years experience as a Customer Support Manager
- Advanced English (written and spoken), followed by brilliant communication skills
- Basic Python and BQ (SQL) knowledge
- Experience in using Intercom, Jira
- Easy going and positive attitude to work, flexibility, and ability to adjust to changes
Pleasant extras:
- Experience with B2B clients
You're gonna love it, and here's why:
- Meaningful work in an agile team ever-open to the experiments
- Remote-first ideology: freedom to operate from the home office even after the pandemic and the war
- 5-business-day working week with 2 shifts to choose from: morning (starts at 8am), and evening one (up to 12am)
- Fair payout with regular performance-based reviews
- Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
- Paid vacation & sick leaves (20 business days each) + 15 days off
- Partial medical insurance coverage
Let's price the world together!
Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a Customer Support Engineer to keep our customers' NPS rate high.
What will you do:
- Address incoming customer L1/L2 inquiries via chat
- Support the clients and provide them with high-level service
Starter-kit needed to join the board:
- 2+ years experience as a Customer Support Manager
- Advanced English (written and spoken), followed by brilliant communication skills
- Basic Python and BQ (SQL) knowledge
- Experience in using Intercom, Jira
- Easy going and positive attitude to work, flexibility, and ability to adjust to changes
Pleasant extras:
- Experience with B2B clients
You're gonna love it, and here's why:
- Meaningful work in an agile team ever-open to the experiments
- Remote-first ideology: freedom to operate from the home office even after the pandemic and the war
- 5-business-day working week with 2 shifts to choose from: morning (starts at 8am), and evening one (up to 12am)
- Fair payout with regular performance-based reviews
- Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
- Paid vacation & sick leaves (20 business days each) + 15 days off
- Partial medical insurance coverage
Let's price the world together!
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