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Customer Support Engineer


Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a Customer Support Engineer to keep our customers' NPS rate high.

What will you do:

  • Address incoming customer L1/L2 inquiries via chat
  • Support the clients and provide them with high-level service

Starter-kit needed to join the board:

  • 2+ years experience as a Customer Support Manager 
  • Advanced English (written and spoken), followed by brilliant communication skills
  • Basic Python and BQ (SQL) knowledge
  • Experience in using Intercom, Jira
  • Easy going and positive attitude to work, flexibility, and ability to adjust to changes

Pleasant extras:

  • Experience with B2B clients

You're gonna love it, and here's why:

  • Meaningful work in an agile team ever-open to the experiments
  • Remote-first ideology: freedom to operate from the home office even after the pandemic and the war
  • 5-business-day working week with 2 shifts to choose from: morning (starts at 8am), and evening one (up to 12am)
  • Fair payout with regular performance-based reviews
  • Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
  • Paid vacation & sick leaves (20 business days each) + 15 days off
  • Partial medical insurance coverage

Let's price the world together!

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