Why Should You Join Fletch?
Do you believe that every company is now a tech company, that data is the lifeblood, and cybersecurity now matters to everyone? Do you believe analytics should be affordable, and produce answers that are understandable by all? If so, Fletch is the company for you.
Fletch is on a mission to democratize cybersecurity analytics, so companies of all sizes have a fighting chance to be secure in an ever-changing threat landscape. We are looking for innovative, motivated, and out-of-the box thinkers to join our team. We are located in the San Francisco Bay Area and have been building a remote team all over the US.
If this excites you, we would like to talk with you and have you join us on this journey.
Why Fletch Wants You?
As an account manager on our team, you will play a strategic role ensuring your accounts realize the value of their subscribed Fletch’s apps while identifying and executing on cross-sell and upsell opportunities to support account expansion goals. Our product-led growth approach has enabled a very efficient customer acquisition engine- you will be part of a new customer success team striving to match that efficiency. While you will bring your previous experience to this role, to ultimately be successful you will eagerly adopt and help define new approaches as well. You will:
- Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization and create superfans to spread the word about Fletch
- Educate customers on new use cases, features and integrations that create added value
- Regularly update internal systems to document customer health and status and create visibility across the organization
- Manage and forecast customer renewal and expansion goals
- Develop case studies, run speaking events, and participate in webinars to encourage customer usage of Fletch features and help build our customer community
Requirements
- Bachelor's degree Strong project management skills, organizational skills and high attention to detail
- Strong verbal, written and presentation skills
- 3+ years of experience in managing customer relationships
- As Travel Restrictions Lift: Ability to travel up to 25% of the time for client and company commitments
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Proven track record of meeting and exceeding individual retention and expansion goals
This role requires availability from at least 10 am to 4 pm PST.
Benefits
Flexible leave policy
Health care insurance
Dental & vision insurance
Life insurance
Short-term & long-term disability insurance
Health care FSA
Flexible work hours
Holiday time off
401K
Why Should You Join Fletch?
Do you believe that every company is now a tech company, that data is the lifeblood, and cybersecurity now matters to everyone? Do you believe analytics should be affordable, and produce answers that are understandable by all? If so, Fletch is the company for you.
Fletch is on a mission to democratize cybersecurity analytics, so companies of all sizes have a fighting chance to be secure in an ever-changing threat landscape. We are looking for innovative, motivated, and out-of-the box thinkers to join our team. We are located in the San Francisco Bay Area and have been building a remote team all over the US.
If this excites you, we would like to talk with you and have you join us on this journey.
Why Fletch Wants You?
As an account manager on our team, you will play a strategic role ensuring your accounts realize the value of their subscribed Fletch’s apps while identifying and executing on cross-sell and upsell opportunities to support account expansion goals. Our product-led growth approach has enabled a very efficient customer acquisition engine- you will be part of a new customer success team striving to match that efficiency. While you will bring your previous experience to this role, to ultimately be successful you will eagerly adopt and help define new approaches as well. You will:
- Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization and create superfans to spread the word about Fletch
- Educate customers on new use cases, features and integrations that create added value
- Regularly update internal systems to document customer health and status and create visibility across the organization
- Manage and forecast customer renewal and expansion goals
- Develop case studies, run speaking events, and participate in webinars to encourage customer usage of Fletch features and help build our customer community
Requirements
- Bachelor's degree Strong project management skills, organizational skills and high attention to detail
- Strong verbal, written and presentation skills
- 3+ years of experience in managing customer relationships
- As Travel Restrictions Lift: Ability to travel up to 25% of the time for client and company commitments
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Proven track record of meeting and exceeding individual retention and expansion goals
This role requires availability from at least 10 am to 4 pm PST.
Benefits
Flexible leave policy
Health care insurance
Dental & vision insurance
Life insurance
Short-term & long-term disability insurance
Health care FSA
Flexible work hours
Holiday time off
401K
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