customer supportgrowthagilecontent

Customer Success Executive

Car and Classic

About the role

Car & Classic is embarking on a new adventure very soon, and we need passionate, customer focussed and tech-savvy people to come onboard and help improve our customers' experience during this exciting phase of growth.


As a Customer Success Executive you will be the first point of call for our wonderful customers using our platform. Guiding, educating and resolving all of our customers' issues, you will be a brand ambassador and the key link between our customers and the business. Utilising several different tools to engage customers, your role will be to ensure every customer has a seamless and successful journey on our platform, as well as dealing with the rare complaint we may receive!


An exciting aspect of this role is the internal impact you can bring. We only hire drivers, not passengers, and we are very keen to speak to awesome customer-minded people who can provide our product team with feedback and useful data to help shape the future of our business!


If you love customers and want to have a tangible impact on the future of our business, then we look forward to hearing from you.


About us

Car & Classic is one of the largest automotive marketplaces in the world. We’re lucky to have thousands of user-generated listings submitted monthly with content gems from James Bond’s Aston DB5 to Elvis Presley’s Cadillac. The site is old, launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting triple-digit growth journey to bring classic vehicle transactions online.


Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, diversity, inclusion and high performance. Despite being an entirely distributed business we build strong connections as colleagues and have created a fun and high-performing culture.


Whilst the team is only 100 people now we expect to double over the next 12 months. We’re looking for a Customer Success Executive that has good, relevant experience and wants to make their mark in a rapid growth business where they can make a real difference, whilst enjoying the environment and culture.


Finally, you don’t have to love cars to work here (and lots of our team don’t) but for those who do this is an incredible opportunity to combine your passion and professional lives – we look forward to hearing from you.



Role and responsibilities

  • Provide best-in-class customer support to our wide user base

  • Provide basic 1st line technical support for our users

  • Acting as a brand ambassador for Car & Classic

  • Assisting with supporting customers belonging to other teams

  • Feeding back to line manager and product team to help improve our product

  • Working to achieve KPIs and SLAs

  • Responding and dealing with complaints

  • Responding to and dealing with fraud issues

  • Working cross-functionally with other departments to assist customers

  • Always looking to improve our processes

  • Being the best of eggs!


What do you get (remuneration & benefits)?

  • Salary: £25,000 💰

  • Stock options 📈

  • All the equipment you need to get the job done 💻

  • Flexible working - work where and when you want in order to get the job done 🌍

  • Access to free counselling, therapy and mental health support via Spill 🤗

  • Professional development allowance 🚄

  • Company paid team retreats 🧘‍♂️

  • Income Protection 🛡

  • Life Cover 👩‍👧‍👦

  • Smart Health 🩺

  • Generous parental leave 👶

  • 33 days holiday (including bank holidays) & any period of closure over Christmas also paid 🏝

  • Ability to make your mark on a fast-growing start-up 🚀

The skills, attributes and experience you must have:

  • At least 1 year working in a Customer Support role

  • Have a track record of being a Customer Support hero!

  • Have experience working in a start-up, agile environment

  • Have exemplary technology skills

  • Have exemplary communication skills

  • Have exemplary organisation skills

  • Level-headed and logical thinker

  • Emotionally mature

  • A love for working with customers


Skills, attributes and experience it would be nice for you to have:

  • A passion for cars

  • Have worked in online transactional businesses


Our application process

We want to make sure we hire the best available talent! We had a fantastic 2021 with all of our hires hitting the ground running. We are excited to do the same in 2022.



Every role is crucial to us at this stage of our growth. We are improving and evolving our recruitment and application process on a monthly basis. We are trying to remove any bias from our recruitment process, this is an on-going issue in the recruitment function for companies of all sizes.



To help achieve this we have refined our application form that you will find when you click 'Apply for this job'. The answers to the questions are the difference between your application being progressed or not so please do give them your time and effort when answering. The first thing our Talent Partner will review is these questions (we may not even need to review your CV depending on your answers). 


Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.

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