Account Manager

The company

Ferryhopper is an online travel company based in Athens, Greece. We specialise in ferry ticket sales, powered by our in-house search engine which compares ferry ticket prices and itineraries across 10 different countries, including Greece, Italy, Spain and Turkey.

Ferryhopper has revolutionised the online ferry booking process by simplifying all the complexities of ferry ticket selection: from itineraries to seats, cabins to motorbikes, and campervans to foot-passenger tickets.

Ferryhopper is determined to become the Global Ferry Expert, which can only happen through strong partnerships with our suppliers: the ferry companies. We are looking for someone to join our account management team and nurture the relationships we have built with ferry companies in the Greek market. Interacting effectively with our suppliers allows us to provide our final customers with the best ferry booking engine on the market.

The position

In a sentence, you will be the lead communicator between Ferryhopper and the Italian ferry companies.

In more detail, you will be asked to:

• Build and maintain an effective relationship with all relevant stakeholders in each account under your management;

• Create, agree and implement, in coordination with internal stakeholders, an action plan for each account on a regular basis, highlighting potential opportunities and perceived threats proactively;

• Coordinate the troubleshooting of any issues that arise with these accounts, ranging from operational, to technical, through to marketing and commercial concerns.

By doing the above, you will be directly enabling Ferryhopper to:

• Provide the most complete and up-to-date ferry booking engine on the market;

• Secure our recently gained influential position in the Italian market, building credibility for our continued geographic expansion;

• Maximise the value of our recent and rapid market growth in Greece;

• Stay fully relevant to our market as we continue to grow, reacting effectively and timely to any changes that could affect us;

• Transition from the up-and-coming outsider to the established and understood market leader;

• Build a commercial culture for the company, which will appropriately fit in the market, while aligning clearly with the Ferryhopper values.

The Successful Candidate

To achieve this, you will need to be:

• Excited about working with a wide variety of people from within the ferry industry: building sustainable long-term commercial relationships with them;

• Ideally based in Italy

• Previous experience in Travel Industry (Ferry)

• An avid problem solver, always looking for the best solution for your accounts within Ferryhopper’s product;

• Strategically minded, understanding the overall market implications of the discussions you have on a daily basis;

• Data oriented, and evidence driven, looking to understand why and how different accounts are behaving differently on our platform (supported by our internal technical team);

• Perfectly fluent in Italian with a strong business level of English (other languages always an advantage);

• Comfortable working with a wide range of basic digital platforms (Office Suites, CRM, Task Management, etc)

We are open to a wide range of applicants for this position, with proven experience valued above educational achievements, however any points on the following list will strengthen your application:

• Experience and contacts in the Italian ferry industry;

• A degree in a relevant field such as Business Administration, Commerce, Trade or other.

Benefits

 

The health of our company and the success of our products is directly related to the health of our team and the work environment we create for ourselves. With this in mind, we strive to provide an inclusive and positive working environment. In this respect, we offer

• Training and educational budget throughout the year
• Quick professional development
• Work in a collaborative and dynamic environment of young people

Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company.