About Boclips
Boclips is an educational technology company on a mission to supercharge learning platforms around the world with rich and relevant video, audio and interactives. Digital media such as videos and podcasts are critical in the online delivery of learning experiences to engage students and improve outcomes - but in order for those assets to provide value, they need to find their right place within the different learning curricula. That’s where we come in!
We have partnered with content creators from TED Talks to Crash Course, from The Economist to Sci Show to swiftly match top-quality digital media against learning objectives and bring education to life.
About Our Customers
We support three different kinds of customer: publishers turning print books into digital experiences, edtech platforms looking for exciting new ways to engage students, and government or public institutions developing the curriculum for the future.
About The Role
We are expanding our Customer Success team, and we are looking for an Account Manager to grow a portfolio of strategic accounts, many of which are in the education technology or higher education industries in North America. Our team is creative, thoughtful, data-driven, and customer-centric. At Boclips, you will have the opportunity to create and implement strategies for customer success that will have large-scale impact on the company.
- You’ll develop deep insight into the industry, it’s drivers and the landscape in which each account operates including all the external factors affecting publishing.
- Understanding the decision-making frameworks of each account. This includes understanding our successes so far and where the opportunities for growth might be.
- Building account plans for each publisher will be a priority. Knowing each publishers’ strategic objectives will help us stay aligned with each customer and make sure we are delivering maximum value.
- Engaging at all levels, from the Courseware Designers right through to VP and decision-making level. You’ll appreciate that platform usage is what drives decisions to renew contracts.
- Interacting and collaborating across Boclips is super important. You will collaborate with our data team about customer metrics; Including platform usage and user search queries. Knowing this will give you a sense of the health of accounts.
- As the Boclips voice of the customer, you’ll eagerly gather feedback from customers and make sure it is addressed the Boclips product, technology, and content acquisition teams. You’ll collaborate with these teams to analyze and understand future product iterations that will be helpful to communicate to customers.
- Generate scalable revenue and hit target quota on a quarterly and annual basis
Requirements
Here's a few things we're looking for:
- You are a Relationship Manager from a solution-selling environment. (Technology solutions, SaaS or services would set you up well for this role).
- Some experience working with customer success would be nice.
- You can point to examples of accounts you have grown from scratch from onboarding, upselling through to contract renewal.
- You have an aptitude for creating positive and productive relationships driven by understanding needs and finding ways to create value for customers.
- You have great commercial instincts and you are creative when it comes to finding solutions for customers
- You’re a clear thinker and communicator. You’ll need this both when writing proposals and presenting to customers and updating internal teams.
- Experience with Hubspot would be ideal or other CRM tools
- You are a natural collaborator
- You are a fast learner
- You listen more than you talk.
-
Benefits
What We Offer
- Competitive base salary + commission plan
- Good tech (macBook pro) + home office budget
- Remote role
- 30 days PTO + 8 federal holidays + 5 days sick leave
- Medical, dental and vision plans + 401K
- Professional development budget and wellness budget
- Home Office Budget
- Annual company offsite - Lisbon this year!
Inclusion Statement
At Boclips, we’re building a product for education, which means we are building a product for all learners. Our platform and its content is viewed by thousands of students around the world every week who have different needs, abilities and backgrounds. That’s why we are committed to hiring people regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability so our team can better empathise with our users.
About Boclips
Boclips is an educational technology company on a mission to supercharge learning platforms around the world with rich and relevant video, audio and interactives. Digital media such as videos and podcasts are critical in the online delivery of learning experiences to engage students and improve outcomes - but in order for those assets to provide value, they need to find their right place within the different learning curricula. That’s where we come in!
We have partnered with content creators from TED Talks to Crash Course, from The Economist to Sci Show to swiftly match top-quality digital media against learning objectives and bring education to life.
About Our Customers
We support three different kinds of customer: publishers turning print books into digital experiences, edtech platforms looking for exciting new ways to engage students, and government or public institutions developing the curriculum for the future.
About The Role
We are expanding our Customer Success team, and we are looking for an Account Manager to grow a portfolio of strategic accounts, many of which are in the education technology or higher education industries in North America. Our team is creative, thoughtful, data-driven, and customer-centric. At Boclips, you will have the opportunity to create and implement strategies for customer success that will have large-scale impact on the company.
- You’ll develop deep insight into the industry, it’s drivers and the landscape in which each account operates including all the external factors affecting publishing.
- Understanding the decision-making frameworks of each account. This includes understanding our successes so far and where the opportunities for growth might be.
- Building account plans for each publisher will be a priority. Knowing each publishers’ strategic objectives will help us stay aligned with each customer and make sure we are delivering maximum value.
- Engaging at all levels, from the Courseware Designers right through to VP and decision-making level. You’ll appreciate that platform usage is what drives decisions to renew contracts.
- Interacting and collaborating across Boclips is super important. You will collaborate with our data team about customer metrics; Including platform usage and user search queries. Knowing this will give you a sense of the health of accounts.
- As the Boclips voice of the customer, you’ll eagerly gather feedback from customers and make sure it is addressed the Boclips product, technology, and content acquisition teams. You’ll collaborate with these teams to analyze and understand future product iterations that will be helpful to communicate to customers.
- Generate scalable revenue and hit target quota on a quarterly and annual basis
Requirements
Here's a few things we're looking for:
- You are a Relationship Manager from a solution-selling environment. (Technology solutions, SaaS or services would set you up well for this role).
- Some experience working with customer success would be nice.
- You can point to examples of accounts you have grown from scratch from onboarding, upselling through to contract renewal.
- You have an aptitude for creating positive and productive relationships driven by understanding needs and finding ways to create value for customers.
- You have great commercial instincts and you are creative when it comes to finding solutions for customers
- You’re a clear thinker and communicator. You’ll need this both when writing proposals and presenting to customers and updating internal teams.
- Experience with Hubspot would be ideal or other CRM tools
- You are a natural collaborator
- You are a fast learner
- You listen more than you talk.
Benefits
What We Offer
- Competitive base salary + commission plan
- Good tech (macBook pro) + home office budget
- Remote role
- 30 days PTO + 8 federal holidays + 5 days sick leave
- Medical, dental and vision plans + 401K
- Professional development budget and wellness budget
- Home Office Budget
- Annual company offsite - Lisbon this year!
Inclusion Statement
At Boclips, we’re building a product for education, which means we are building a product for all learners. Our platform and its content is viewed by thousands of students around the world every week who have different needs, abilities and backgrounds. That’s why we are committed to hiring people regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability so our team can better empathise with our users.
© 2020 RemoteJobs.store. Built using NextJS and Vercel.
Uses RemoteOK and Remotive APIs.