{"pageProps":{"jobsData":{"tag":"customer support","filteredJobs":[{"id":1333947,"datePosted":"2022-08-03T15:39:41","company":"Pmmalliance","position":"Customer Support Representative","tags":["customer support","marketing","growth","email","product marketing","content","strategy","customer success","community","product","customer experience","data","creative","inbound","intercom","people","technical support","metrics","events","chat","startup","engagement","IT","writing","learning","support"],"description":"<p style=\"min-height: 1.5em;\">When it comes to product marketing PMA’s the biggest fish in the pond. We unite 1,000s of product marketers (40,000+ at the time of writing) around the world and each and every one of those members have a shared mission: to drive demand, adoption, and the overall success of their products, and awareness of the role.</p>\n<p style=\"min-height: 1.5em;\">Between our courses, community, membership plans, and events, there is an incredible amount of content for our customers to discover and our customer success team exists to help them navigate all that we offer, realize the value and reach their goals. </p>\n<p style=\"min-height: 1.5em;\">As a growing team serving an established base of loyal customers the opportunities to contribute, learn and grow really are limitless. </p>\n<p style=\"min-height: 1.5em;\"> </p>\n<ul style=\"min-height: 1.5em;\">\n<li>\n<p style=\"min-height: 1.5em;\">Providing exceptional frontline support to our global customer base daily, working with customers to resolve their inbound queries via email and live-chat.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Contribute to a first-class customer experience by providing quick and seamless support and expert advice. </p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Help shape customer support strategy and create playbooks for a growing function.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Become an expert on our product suite so you’re able to confidently provide technical support to our customers and recommend the right products at the right time.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Create, review, update and optimise our FAQs, help articles and automations to ensure our customers find what they need quickly and easily.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Analyze data and work to improve key metrics like response times and customer satisfaction in line with customer success team goals.  </p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Gather, synthesize and deeply build a deep understanding of customer feedback. share with the wider team and work to ensure we’re constantly improving and delivering on what customers want.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Assist the customer success team and contribute to comms and engagement strategies. </p>\n</li>\n</ul>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"><strong>Key requirements:</strong></p>\n<p style=\"min-height: 1.5em;\"> </p>\n<ul style=\"min-height: 1.5em;\">\n<li>\n<p style=\"min-height: 1.5em;\">1 year+ experience in a customer support or success role. </p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Proven experience supporting and engaging customers at scale</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Highly organized - you’ll be juggling several ongoing projects week in, and week out. With each connected to paying customers, accuracy and punctuality are essential. </p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Comfortable owning your own workload and confident holding other people accountable to their deadlines.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Strong communicator - from our customers to your colleagues, you’ll be working very closely with lots of people.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and help each other out to achieve them.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Adaptable -  Being a startup, things here move quickly and you’ll be thrown last-minute curveballs. We enjoy it. We need you to, too.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Creative problem-solver - we know that processes can always be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two, too!</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Experience using Intercom would be a big asset</p>\n</li>\n</ul>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"><strong>Location Information: </strong></p>\n<p style=\"min-height: 1.5em;\">As we have a large and growing customer base in the US, we are looking to hire our very first Customer Support Executive in The States. The role will be 100% remote with the opportunity to work collaboratively and cross-functionally with the team in our London HQ.</p>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"><strong>Company Benefits:</strong></p>\n<ul style=\"min-height: 1.5em;\">\n<li>\n<p style=\"min-height: 1.5em;\">Competitive Salary</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Extra day off on your birthday</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Flexible hours and early summer finishes</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">New tech gear: laptop, screen, mouse, keyboard. We got you covered</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Company social events</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">A unique opportunity to join a fast-growth scale-up, unparalleled learning opportunities, with excellent opportunities for progression</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">25 days holiday (excl. public holidays)</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Work from home opportunities</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Sociable and supportive team (and an office dog)</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Free coffee and tea, snacks fruit, and treats</p>\n</li>\n</ul>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"> </p>\n<img src=\"https://remotive.com/job/track/1333947/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-representative-1333947","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1328879,"datePosted":"2022-08-03T07:39:48","company":"sierra-interactive","position":"Accounts Specialist","tags":["analyst","customer support","saas","growth","research","documentation","product","CRM","advertising","knowledge","compliance","data","web","adwords","business","people","websites","culture","SOLID","startup","engagement","writing","communication","support","billing","insurance","programs","software"],"description":"<p><strong>About Us</strong><br><br>Sierra Interactive is a leading real estate technology platform serving thousands of real estate agents, teams and brokers across the US and Canada. In business for more than 10 years, we are self-funded, financially independent, profitable and high-growth. We’re passionate about helping real estate professionals translate the fast-paced business of real estate into a reliable and scalable platform for success. Our customers rely on us to help them keep up with a rapidly changing technology landscape....and that's where you come in.<br><br><strong>About You<br><br></strong>We are seeking a full-time team member based in the US to support our Realtor clients across the US and Canada. As an Accounts Specialist, you will provide administrative support for our clients as they utilize our real estate websites and CRM platform. You should be exceptionally well-organized and goal-oriented with a strong attention to detail.<br><br><strong>Description / Job Function<br><br></strong>As the newest member of our Accounts team, you would be ready and excited to:</p>\n<ul>\n<li>Learn our products and platform inside and out.</li>\n<li>Treat our customers with respect, kindness, and enthusiasm as you answer 25+ customer emails and 10+ phone calls per day.</li>\n<li>Investigate payment-related questions and follow up with clients related to billing and compliance issues</li>\n<li>Become familiar with the Google Adwords advertising platform, learn to create client profiles and manage Adwords-related budget requests</li>\n<li>Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves.</li>\n<li>Stay up-to-date with product developments as a part of a fast-paced and dynamic startup environment.</li>\n</ul>\n<p>Here's what your first 90 days on the job will look like:</p>\n<ul>\n<li>Get up-to-speed on our products, our processes. You'll answer some emails and we'll be there to ensure your success. You'll be answering phone calls to provide immediate support engagement, but will most often need to obtain relevant information via research and engagement with more experienced team members before providing resolution.</li>\n<li>Focus on achieving a high level of independent research and movement within the products and services we utilize on a daily basis. Use this knowledge in developing strong and reliable written/verbal communication to fully construct meaningful responses and well researched questions, on both the peer and client facing level.</li>\n<li>Keep up with miscellaneous weekly or monthly recurring tasks related to outstanding billing invoices or compliance concerns.</li>\n<li>You'll at times dive deeper into the more difficult billing queries.</li>\n<li>As you become comfortable as an accounts specialist, you'll find you're answering emails at a steady rate, regularly answering phone calls, and easily assisting clients with all aspects of their billing needs.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p>You're ready to contribute to the work and culture of a growing tech startup, in that:</p>\n<ul>\n<li>You're a hard worker with a proven track record of getting things done carefully and efficiently. You're patient and pay attention to the details.</li>\n<li>Working with people makes you happy. You're a clear communicator and can artfully break down, solve, and explain complex issues.</li>\n<li>You take pride in your ability to defuse tense situations with humor and grace. The prospect of working through an issue with an agitated customer doesn't scare you.</li>\n<li>You have above-average computer skills and are able to quickly learn, adapt to, and switch between multiple programs as the job requires.</li>\n<li>Your writing skills are top notch. You have an engaging, conversational style and a solid grasp of grammar.</li>\n<li>You're organized and able to juggle multiple priorities at one time. You have the ability to switch gears quickly and re-adjust your focus as needed.</li>\n<li>You can work between the hours of 9am-6pm EST.</li>\n</ul>\n<p>As a bonus (though not required):</p>\n<ul>\n<li>You have 1-3 years working in billing / account maintenance/ or customer support.</li>\n<li>Experience providing support in a SaaS environment.</li>\n<li>You've worked in Help Scout, or a similar web-based help desk software.</li>\n<li>You have proficiency in data analyst skills, and enjoy identifying and collecting information to categorize in meaningful reports.</li>\n<li>You have some experience in the real estate industry and/or MLS maintenance.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Paid holidays and paid time off.</li>\n<li>Company-sponsored group health/vision/dental insurance</li>\n<li>401k retirement employer matching contributions (up to 4% matching).</li>\n</ul>\n<p>Something else that’s important to you? Talk to us. We’re flexible and committed to providing a healthy work environment where great people can thrive.</p>\n<p>Everything still sound great? Apply below.</p>\n<img src=\"https://remotive.com/job/track/1328879/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/finance-legal/accounts-specialist-1328879","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1338702,"datePosted":"2022-08-02T11:39:26","company":"OhmConnect","position":"Senior Software Engineer","tags":["apache","AWS","C","CSS","customer support","git","graphql","html","javascript","jquery","marketing","mySQL","python","react","ruby","sql","management","design","iot","databases","agile","automation","jira","Engineering","product","customer experience","languages","ubuntu","knowledge","data","flask","Typescript ","Redis","web","software development","business","front","angular ","people","onboarding","SOLID","development","writing","learning","law","integrations","applications","github","communication","C-Level","support","server","software"],"description":"<p>Do you want to use your skills to fight climate change and positively impact the communities we live in? OhmConnect, the leader in consumer energy services, is seeking a motivated and passionate Software Engineer to apply software development principles to create a world class solution that reimagines how people use energy.</p>\n<p><strong>Role summary</strong></p>\n<p>As a member of our engineering team, you will work closely with product management, business stakeholders, customer support, and engineering colleagues to develop critical product features and integrate with third-party services in the IoT and energy market spaces.</p>\n<p>OhmConnect is expanding nationally, bringing our service to new markets in the United States. Your work will directly support this expansion by building features that meet the needs of a growing and geographically diverse user base, supporting integration with new energy markets, and onboarding new marketing partners. You can expect your work to touch the lives and homes of hundreds of thousands of people in the US, Canada, and Australia.</p>\n<p><strong>Who we are</strong></p>\n<p>OhmConnect was founded to improve the lives of people and the health of the planet by reimagining the way we use energy. We are solving massive inefficiencies in energy markets, changing how people use and view energy, and connecting smart homes with the smart grid. We build products that connect deeply with consumers and invite them to take action to positively impact the planet, their communities, and their wallets.</p>\n<p>We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.</p>\n<p><strong>What we do</strong></p>\n<p>Our products encompass:</p>\n<ul>\n<li>Consumer facing applications that use home automation control and user behavior modeling to shape consumer energy consumption.</li>\n<li>Integrations with a growing set of devices and appliances - smart plugs, thermostats, chargers, water heaters, etc.</li>\n<li>Smart Meter data ingestion and analysis for consumer consumption forecast.</li>\n<li>Bidding, monitoring and settlement processes for energy markets.</li>\n</ul>\n<p><strong>What you will do</strong></p>\n<ul>\n<li>Design, develop, test and deploy new code and maintain existing code.</li>\n<li>Monitor application performance: raise, prioritize, and manage issue resolution activities.</li>\n<li>Work on all aspects of our stack: Python (Flask), MySQL, HTML, CSS, Javascript (JQuery, React, Angular, Vue, TypeScript), GraphQL, Celery, AWS (EC2, ELB, RDS, Redshift, S3, SQS, SES, etc), Ubuntu, Apache, Redis, Git (GitHub), Jira.</li>\n<li>Perform peer code review and support our Customer Experience team on technical issues, mentor junior developers.</li>\n<li>Participate in our agile development process - regular team updates, standup meetings, 1-on-1’s.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Knowledge of server-side languages, especially Python or Ruby.</li>\n<li>Solid understanding of SQL databases.</li>\n<li>Experience with front-end web development -- HTML, CSS and Javascript / JQuery. Knowledge of React is a plus.</li>\n<li>Dedication to writing clean, robust code, with good unit test coverage.</li>\n<li>Self-driven, curious, results-oriented; able to thrive in a remote environment.</li>\n<li>Enjoy a fun, fast-paced, dynamic environment.</li>\n<li>Desire for a career that makes an impact through our mission to rally people to change how and when they use electricity — unlocking clean, affordable and reliable energy.</li>\n<li>Excellent 1-on-1 and team communication skills.</li>\n<li>Reliability, follow-through, and the technical know-how to solve complex problems independently.</li>\n<li>5+ years software development experience preferred.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>A competitive salary based on experience</li>\n<li>Fully remote work environment with home office set-up allowance</li>\n<li>Real and lived work-life balance - Company perks include unlimited vacation (which our C-level team actively encourages everyone to take!), parental leave, and a corporate value of putting families first</li>\n<li>Competitive benefits package that includes full suite of wellness benefits and stock options</li>\n<li>Opportunity to work with amazing people who are passionate about halting climate change, thriving in a fully-remote work environment, and learning and growing every day</li>\n</ul>\n<p><strong>Equal Opportunity Employer</strong></p>\n<p>Individuals seeking employment at OhmConnect are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</p>\n<p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>\n<img src=\"https://remotive.com/job/track/1338702/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/software-dev/senior-software-engineer-1338702","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1328367,"datePosted":"2022-08-01T23:39:53","company":"Credit Key","position":"Account Manager","tags":["customer support","ecommerce","marketing","saas","sales","management","email","B2B","customer success","Engineering","product","product development","healthcare","compliance","coaching","business","hiring","partnerships","onboarding","culture","metrics","chat","development","reporting","financial services","search","statistics","revenue","support","client relationships"],"description":"<p> </p>\n<p><strong>About Credit Key</strong></p>\n<p>Credit Key’s mission is to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.</p>\n<p>Credit Key’s Client Success team is responsible for existing-client revenue at Credit Key, as well as the cross sale of new products and the search for opportunities to drive new volume amongst our client base. Every member of our Client Success team directly affects our bottom line and is also a key driving force in why our clients are successful and love us.</p>\n<p>We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We deeply care about hiring individuals that spike in empathy because we believe that is the only way to promote a culture of Client Focus. We make sure that top performers are recognized and promoted frequently, and have built a collaborative environment to keep the team motivated and unified.</p>\n<p>Lastly, the Client Success team is responsible for helping other parts of the company (such as Product/Engineering/Marketing) to understand what our clients need to be successful - so every member of the team is expected to work cross-functionally.</p>\n<p><strong>About the Role</strong></p>\n<p>The key to our Account Manager role is to retain our clients by helping them realize their full potential with Credit Key by increasing their share of wallet with our suite of products, cross-selling new solutions, retaining client relationships, proactively identifying and addressing reasons for churn, and communicating client feedback and needs to our Product team to help inform the evolving client experience and future product development.</p>\n<p>You will be a dedicated relationship manager to a portfolio of our most strategic clients. You will be responsible for building and maintaining relationships with these clients and ensuring they are set up for success on Credit Key by increasing our share of wallet, cross-selling new solutions, and proactively supporting client satisfaction. On a daily basis, you will be an advisor to our most prolific clients. You will support your portfolio by working closely with our support team to help drive outcomes for our clients.</p>\n<p>You will personify Credit Key’s brand to our clients, and you should take this very seriously. At Credit Key, our clients come before anything else and you will be expected to do everything in your power to ensure they are happy and successful.</p>\n<p><strong>What you'll do</strong></p>\n<ul>\n<li>Oversee all aspects of the internal and external Customer Support Experience and Credit Key brand</li>\n<li>Manage all KPI statistics</li>\n<li>Develop and streamline all standards of practice and procedures</li>\n<li>Perform weekly check-ins with team members to track performance and develop team rapport and retention</li>\n<li>Train, coach, and develop new and existing team members</li>\n<li>Proactively seek opportunities to build Credit Key’s value across client base</li>\n<li>Act as a key point of contact for onboarding new customer partnerships</li>\n<li>Deliver regular and ad hoc reporting as needed for key stakeholders</li>\n<li>Resolve escalated customer inquiries on a daily basis including but not limited to loan and payment related matters, technical issues, and other general questions via phone call, email, and chat</li>\n</ul>\n<ul>\n<li>Update customers’ account details including but not limited to phone numbers, emails, etc.</li>\n<li>Monitor and process compliance related escalations (KYC, collections, etc)</li>\n<li>Gather and evaluate evidence to resolve disputes by working with consumers and merchants</li>\n<li>Help identify trends and areas of improvement including agent coaching, quality monitoring and product features</li>\n<li>Collaborate cross-functionally with other Credit Key teams to analyze, assess and resolve complex customer issues</li>\n<li>Stay up to date on new product features and improvements</li>\n<li>Analyze and report product issues to our Engineering and Development teams</li>\n<li>Meet customer satisfaction, efficiency metrics and issue resolution targets</li>\n<li>Gather customer feedback and share with our Product, Sales and Marketing teams</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p><strong>What we look for</strong></p>\n<ul>\n<li>3-5 years of previous experience at a B2B SaaS company or financial services company in a customer success, relationship management, or sales role</li>\n<li>Proven track record of hitting and exceeding quotas</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p><strong>Why you want to work with us</strong></p>\n<ul>\n<li>Unlimited Vacation. We hire adults and treat them as such. We are committed to an output-oriented, not butt-in-seat culture.</li>\n<li>Competitive Compensation Package</li>\n<li>Great Healthcare Benefits</li>\n<li>401k Match</li>\n<li>100% Remote. Flexible Work Schedule &amp; Location.</li>\n<li>Work From Home / Internet / Cell Phone Stipend.</li>\n<li>Supportive. Highly collaborative team environment.</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1328367/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/sales/account-manager-1328367","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1337345,"datePosted":"2022-08-01T23:39:32","company":"Intelligent Editing","position":"Customer Support and Technical Account Manager (Fully Remote)","tags":["admin","cloud","contract","customer support","video","design","Engineering","community","product","windows","deployment","English","editing","technical support","culture","metrics","startup","IT","writing","applications","support","diversity","interaction","software"],"description":"<p>We’re passionate about the English language, and we design software that helps writers and editors produce their very best work. Our product, PerfectIt, is the leading proofreading software for independent editors, proposal managers, medical writers, and publications teams.</p>\n<p>We’re a growing, profitable company; and we've been working 100% remote since before it was cool!</p>\n<div class=\"h3\">About the Role</div>\n<p>You will be the eyes and ears of the company in its interactions with users, as well as our representative when they most need assistance. You’ll ensure that all our customers (regardless of size) experience excellent and timely support in every interaction with the company.</p>\n<p>You’ll have responsibility for the entire support function. So you’ll become a product expert, capable of fielding questions across both our Windows and Cloud product. And you’ll write all support materials such as FAQs. We may want to add support agents in future. So you’ll establish key metrics and set the culture and decide measures of success.</p>\n<p>We get our best innovations from customer feedback, so you’ll develop great relationships with our user base (while also setting realistic expectations). You’ll join our online forum and help build the community of users there. You’ll track everything users report to us and feed that back to our engineering team so that we understand customer pain points and can prioritize improvements.</p>\n<p>In addition to customer support, you’ll be our technical account manager. You’ll have responsibility for providing technical assistance to major firms carrying out complex deployments. You’ll work directly with their IT team and key stakeholders to ensure that the on-premises version of PerfectIt is installed correctly and that users never lose access.</p>\n<p>Our customers write and edit documents professionally. So it helps to have a deep understanding of writing and editing documents. We’re looking for someone who has opinions on apostrophes and a stance on the Oxford Comma.</p>\n<p>Your responsibilities will include:</p>\n<ul>\n<li>Be the first point of contact for customers and ensure we provide quality customer support across all accounts</li>\n<li>Lead major accounts through complex on-premises deployments</li>\n<li>Write FAQs and other support materials</li>\n<li>Represent us in user forums, build strong relationships with customers and engage with their feedback</li>\n<li>Help customers adapt PerfectIt to check their house style</li>\n<li>Prepare reports for engineering on customer priorities</li>\n</ul>\n<p>We’re a small company and you need to be prepared to jump in where needed. That includes basic admin when other team members are away.</p>\n<p>You will report directly to the CEO, so you must be self-motivating and able to get things done independently.</p>\n<p><strong>Requirements</strong></p>\n<p>You’re outgoing, patient, and love talking tech with customers. You’re independent and reliable. You’re a great listener, curious about everything, and love asking questions and solving user problems. </p>\n<p>You have:</p>\n<ul>\n<li>A university degree</li>\n<li>Three years of experience in technical support</li>\n<li>Experience in on-premises deployment (or a willingness to learn it)</li>\n<li>Demonstrable interest in writing, editing or the English language</li>\n<li>An ability to work from home on a PC with Windows, with an appropriate set-up for professional video calls</li>\n</ul>\n<p>You must be based in the UK and planning to work exclusively from the UK.</p>\n<p><strong>Benefits</strong></p>\n<p><strong>An Accepting and Diverse Workplace</strong></p>\n<p>Intelligent Editing is committed to being an equal opportunity employer. We aim to create a workplace that celebrates diversity. We do not tolerate discrimination. Our users are keepers of the written word, and we stand with those working to shine a light on all forms of exclusion and inequality. #BlackLivesMatter.</p>\n<div class=\"h3\">Summary of Highlights:</div>\n<ul>\n<li>Be part of small, profitable startup (employee #20)</li>\n<li>Work from anywhere in the UK (we work 100% remote, and we believe in trust and autonomy).</li>\n<li>Potential to grow your career in a choice of directions</li>\n<li>Contract: Full-time or part-time, permanent contract</li>\n<li>Salary: £38k (40 hour week with pro-rata option for part-time work)</li>\n</ul>\n<p>Application deadline: 15 August</p>\n<p>We grade applications based on the quality of writing in your application form, so please answer all questions in full.</p>\n<img src=\"https://remotive.com/job/track/1337345/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-and-technical-account-manager-fully-remote-1337345","locationReq":"UK","source":"remotive","slug":"remotive","reqLocation":"UK"},{"id":1338364,"datePosted":"2022-08-01T15:39:14","company":"Playvox","position":"Customer Support Engineer","tags":["api","customer support","javascript","mongoDB","python","saas","salesforce","growth","email","databases","content","product","customer experience","languages","knowledge","NoSQL","rest","troubleshooting","Enterprise","coaching","customer service","web","English","REST API","zendesk","intercom","hiring","people","chat","database","Spanish","scripting","IT","Postman","learning","applications","problem-solving","communication","support","interaction","IT systems","software","training"],"description":"<p>We believe that a great customer experience starts with people.<br><br>Playvox's category-defining quality assurance, coaching and motivational platform is delighting customers and our team is growing. We are hiring an organized and experienced Solutions Consultant to help lead our next chapter of<br>growth.<br><br></p>\n<p>Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox's innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.</p>\n<p>Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.<br><br>At Playvox, the Customer Support Engineer provides use-level and tech-level assistance to our customers. You will diagnose and troubleshoot software issues and help our customers to resolve problems.<br><br>Customer Support Engineer responsibilities include responding to customer questions, troubleshooting technical issues, configuring customer accounts. Customer inquiries include Tier 1 user questions and Tier 2 technical questions. You will use email and chat applications to give clients quick answers to simple product use issues. For more complex problems that require nuanced instruction,  you will contact clients via phone and/or provide clear, written instructions and technical manuals.<br><br>If you're naturally a helper, enjoy assisting people with software issues and are able to explain technical details<br>simply, we'd like to meet you.<br><br>Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to<br>their technical problems.<br><br>SENIORITY LEVEL<br>Senior Level<br><br>EMPLOYMENT TYPE<br>Full-time<br><br>RESPONSIBILITIES<br>●Taking ownership of customer issues reported and seeing problems through to resolution.<br>●Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.<br>●Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.<br>●Assist in creating internal and external HelpCenter content.<br>●Track system issues through to resolution, within agreed time limits.<br>●Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.<br>●Properly escalate unresolved issues to appropriate internal teams and/or CS Manager (e.g. software<br>developers, product)<br>●Provide prompt and accurate feedback to customers<br>●Refer to internal database or external resources to provide accurate tech solutions<br>●Ensure all issues are properly logged<br>●Prioritize and manage several open issues at one time<br>●Follow up with clients to ensure their IT systems are fully functional after troubleshooting.<br>●Document technical knowledge in the form of notes and manuals<br>●Maintain jovial relationships with clients.<br>●Document support phases and keep it updated<br><br>REQUIRED SKILLS<br>●3-5 years experience working in support for a software company. SaaS software experience preferred<br>●Resourcefulness and excellent problem-solving aptitude<br>●Excellent diagnostic and troubleshooting skills<br>●Ability to provide step-by-step technical help, both written and verbal<br>●Bilingual in English and Spanish Languages is a plus<br>●Excellent spoken and written communication skills<br>●Good understanding of web Services, API and IP based protocols<br>●REST API and Postman<br>●Experience analyzing logs<br>●Python or javascript scripting skills a plus<br>●Experience working with NoSQL databases, preferred MongoDB a plus.<br>●Knowledge in Zendesk platform a plus<br><br><strong>Why join Playvox?</strong></p>\n<p>In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other's contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.</p>\n<p>A few of our Playvoxer perks include:</p>\n<ul>\n<li>Training and learning opportunities</li>\n<li>Monthly wellness hours program</li>\n<li>Complete remote working</li>\n<li>Additional paid leave for your birthday and Playvoxsary (work anniversary)</li>\n</ul>\n<p>If you're ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we'd love to hear from you! APPLY TODAY!</p>\n<p>Please note: Due to high volume of applications, we will be contacting shortlisted candidates only</p>\n<img src=\"https://remotive.com/job/track/1338364/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-engineer-1338364","locationReq":"Australia","source":"remotive","slug":"remotive","reqLocation":"Australia"},{"id":1338581,"datePosted":"2022-08-01T11:39:31","company":"Car and Classic","position":"Customer Success Executive","tags":["customer support","growth","agile","content","customer success","product","data","business","people","technical support","KPIs","recruitment","culture","development","IT","fraud","communication","support","diversity","mental health"],"description":"<p dir=\"ltr\"><strong><span style=\"color: #4f6128;\">About the role</span></strong></p>\n<p dir=\"ltr\">Car &amp; Classic is embarking on a new adventure very soon, and we need passionate, customer focussed and tech-savvy people to come onboard and help improve our customers' experience during this exciting phase of growth.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">As a Customer Success Executive you will be the first point of call for our wonderful customers using our platform. Guiding, educating and resolving all of our customers' issues, you will be a brand ambassador and the key link between our customers and the business. Utilising several different tools to engage customers, your role will be to ensure every customer has a seamless and successful journey on our platform, as well as dealing with the rare complaint we may receive!</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">An exciting aspect of this role is the internal impact you can bring. We only hire drivers, not passengers, and we are very keen to speak to awesome customer-minded people who can provide our product team with feedback and useful data to help shape the future of our business!</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">If you love customers and want to have a tangible impact on the future of our business, then we look forward to hearing from you.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\"><strong><span style=\"color: #4f6128;\">About us</span> </strong><a href=\"http://www.carandclassic.com\" rel=\"nofollow\"><strong>www.carandclassic.com</strong></a></p>\n<p dir=\"ltr\">Car &amp; Classic is one of the largest automotive marketplaces in the world. We’re lucky to have thousands of user-generated listings submitted monthly with content gems from James Bond’s Aston DB5 to Elvis Presley’s Cadillac. The site is old, launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting triple-digit growth journey to bring classic vehicle transactions online.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, diversity, inclusion and high performance. Despite being an entirely distributed business we build strong connections as colleagues and have created a fun and high-performing culture.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">Whilst the team is only 100 people now we expect to double over the next 12 months. We’re looking for a Customer Success Executive that has good, relevant experience and wants to make their mark in a rapid growth business where they can make a real difference, whilst enjoying the environment and culture.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">Finally, you don’t have to love cars to work here (and lots of our team don’t) but for those who do this is an incredible opportunity to combine your passion and professional lives – we look forward to hearing from you.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\"><strong><span style=\"color: #4f6128;\">Role and responsibilities</span></strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Provide best-in-class customer support to our wide user base</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Provide basic 1st line technical support for our users</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Acting as a brand ambassador for Car &amp; Classic</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Assisting with supporting customers belonging to other teams</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Feeding back to line manager and product team to help improve our product</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Working to achieve KPIs and SLAs</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Responding and dealing with complaints</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Responding to and dealing with fraud issues</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Working cross-functionally with other departments to assist customers</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Always looking to improve our processes</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Being the best of eggs!</p>\n</li>\n</ul>\n<p><span style=\"color: #4f6128;\"> </span></p>\n<p dir=\"ltr\"><strong><span style=\"color: #4f6128;\">What do you get (remuneration &amp; benefits)?</span></strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Salary: £25,000 💰</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Stock options 📈</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">All the equipment you need to get the job done 💻</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Flexible working - work where and when you want in order to get the job done 🌍</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Access to free counselling, therapy and mental health support via <a href=\"https://www.spill.chat/\" rel=\"nofollow\">Spill</a> 🤗</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Professional development allowance 🚄</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Company paid team retreats 🧘‍♂️</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Income Protection 🛡</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Life Cover 👩‍👧‍👦</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Smart Health 🩺</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Generous parental leave 👶</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">33 days holiday (including bank holidays) &amp; any period of closure over Christmas also paid 🏝</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ability to make your mark on a fast-growing start-up 🚀</p>\n</li>\n</ul>\n<p dir=\"ltr\"><strong><span style=\"color: #4f6128;\">The skills, attributes and experience you must have:</span></strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">At least 1 year working in a Customer Support role</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Have a track record of being a Customer Support hero!</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Have experience working in a start-up, agile environment</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Have exemplary technology skills</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Have exemplary communication skills</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Have exemplary organisation skills</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Level-headed and logical thinker</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Emotionally mature</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A love for working with customers</p>\n</li>\n</ul>\n<p><span style=\"color: #4f6128;\"> </span></p>\n<p dir=\"ltr\"><strong><span style=\"color: #4f6128;\">Skills, attributes and experience it would be nice for you to have:</span></strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A passion for cars</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Have worked in online transactional businesses</p>\n</li>\n</ul>\n<p><span style=\"color: #4f6128;\"> </span></p>\n<p dir=\"ltr\"><strong><span style=\"color: #4f6128;\">Our application process</span></strong></p>\n<p dir=\"ltr\">We want to make sure we hire the best available talent! We had a fantastic 2021 with all of our hires hitting the ground running. We are excited to do the same in 2022.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">Every role is crucial to us at this stage of our growth. We are improving and evolving our recruitment and application process on a monthly basis. We are trying to remove any bias from our recruitment process, this is an on-going issue in the recruitment function for companies of all sizes.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">To help achieve this we have refined our application form that you will find when you click 'Apply for this job'. The answers to the questions are the difference between your application being progressed or not so please do give them your time and effort when answering. The first thing our Talent Partner will review is these questions (we may not even need to review your CV depending on your answers). </p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">Good luck with your application and thank you in advance for your interest in joining us at Car &amp; Classic.</p>\n<img src=\"https://remotive.com/job/track/1338581/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-success-executive-1338581","locationReq":"UK","source":"remotive","slug":"remotive","reqLocation":"UK"},{"id":1320272,"datePosted":"2022-07-31T19:40:03","company":"Family Reentry, Inc.","position":"Chat Representative and Call Centre Support","tags":["customer support","sales","email","CRM","customer service","chat","communication","support","quota"],"description":"<p><br><br></p>\n<div class=\"h3\">Company Description</div>\n<p>Family ReEntry’s breaks cycles of violence, crime and incarceration by providing client-centered interventions and support services to empower and strengthen individuals, families and communities. We are raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We seek to encourage personal responsibility and change which will help rebuild, restore and transform individuals and families.</p>\n<p><br><br></p>\n<div class=\"h3\">Job Description</div>\n<p>We are looking for a Remote Email Chat Representative and Call Centre Support to join our team. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction.<br> </p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Identify and assess clients’ needs to achieve satisfaction</li>\n<li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li>\n<li>Provide accurate, valid and complete information by using the right methods/tools</li>\n<li>Meet personal/customer service team sales targets and call handling quotas</li>\n<li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li>\n<li>Keep records of customer interactions, process customer accounts and file documents</li>\n<li>Follow communication procedures, guidelines and policies</li>\n<li>Take the extra mile to engage clients</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Qualifications</div>\n<ol>\n<li>Proven customer support experience or experience as a Client Service Representative</li>\n<li>Track record of over-achieving quota</li>\n<li>Strong phone contact handling skills and active listening</li>\n<li>Familiarity with CRM systems and practices</li>\n<li>Customer orientation and ability to adapt/respond to different types of characters</li>\n<li>Excellent communication and presentation skills</li>\n<li>Ability to multi-task, prioritize, and manage time effectively</li>\n<li>High school diploma</li>\n</ol>\n<p><br><br></p>\n<div class=\"h3\">Additional Information</div>\n<p>Family ReEntry <em>provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.</em></p>\n<img src=\"https://remotive.com/job/track/1320272/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/chat-representative-and-call-centre-support-1320272","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1318589,"datePosted":"2022-07-30T17:40:31","company":"Empatica","position":"B2B Client Support Specialist - Night Shift","tags":["customer support","growth","ai","email","content","B2B","healthcare","knowledge","Enterprise","business","zendesk","client support","people","culture","metrics","development","IT","learning","organization","communication","support","diversity","interaction","client relationships","night shift","mental health","software","training"],"description":"<p><strong>About us</strong></p>\n<p>Empatica is a full-stack, digital healthcare company, forever changing the way health is monitored and new treatments are developed through our <a class=\"external\" href=\"https://www.empatica.com/en-gb/platform/\" rel=\"nofollow\">AI platform</a>, <a class=\"external\" href=\"https://www.empatica.com/en-gb/biomarkers/\" rel=\"nofollow\">digital biomarkers</a>, and state-of-the-art <a class=\"external\" href=\"https://www.empatica.com/en-gb/embraceplus/\" rel=\"nofollow\">medical wearables</a>. Our customers range from some of the world’s largest institutions (such as NASA, Harvard University, and top-tier pharmaceutical companies, to name a few), to individual users who message us every day and tell us how our products <a class=\"external\" href=\"https://www.ted.com/talks/rosalind_picard_an_ai_smartwatch_that_detects_seizures?language=en\" rel=\"nofollow\">changed their lives</a>.</p>\n<p>If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading.</p>\n<p> </p>\n<p><strong>About the role<br></strong></p>\n<p><strong>*Remote work from any European state - Monday to Friday 5pm-3am - Central European Time*</strong></p>\n<p><br>At Empatica we embrace innovation, and make products that are changing the face of healthcare. You will be the ultimate person responsible for providing assistance to Empatica’s B2B customers.</p>\n<p>You will be required to work closely with various teams in Empatica, ensuring the communication with customers is handled with the highest quality, and customer feedback is incorporated into our products and Empatica’s culture is embraced in every interaction.</p>\n<p><br><strong>As Empatica's B2B Client Support Specialist (B2B Account Specialist), you will:</strong></p>\n<ul>\n<li>Support our large Business and Enterprise B2B customers via email and phone.</li>\n<li>Guarantee high-quality service, provide help to customers, investigate and solve problems.</li>\n<li>Build strong client relationships to ensure repeat business.</li>\n<li>Share feedback with the Team and the Company, and identify trends and insights into user needs required to improve our products.</li>\n<li>Cooperate with the technical Teams to produce easy-to-understand guides and articles (you can read <a class=\"external\" href=\"https://support.empatica.com/\" rel=\"nofollow\">our support center</a> to see the kind of content we produce).</li>\n<li>Develop service procedures and standards.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p>You are the ideal person for this job if you:</p>\n<ul>\n<li><strong>Can work from 5.00PM to 3.00AM Central European Time (previous experience in Night Shift jobs is preferred)</strong></li>\n<li>Have at least 1 year of experience in a professional context, preferably in customer support</li>\n<li>Have previous experience with using help desk software, Zendesk knowledge is a plus</li>\n<li>Are respectful, patient and positive even if dealing with difficult people, yet assertive when needed</li>\n<li>Are an excellent writer and communicator</li>\n<li>Are tech-savvy and have the ability to quickly understand new products, and master new tools and platforms</li>\n<li>Are familiar with processes for collecting user feedback and in translating them into actionable insights</li>\n<li>Are comfortable working with targets and metrics</li>\n<li>Are able to work both independently and as part of a team</li>\n</ul>\n<p> </p>\n<div class=\"h3\">Life at Empatica</div>\n<p>You will join a fast-growing, international, and diverse team of 90+ talented people who care passionately about what we do and the difference we are making in the world. You’ll get the opportunity to work directly with colleagues across all levels of the organization, no matter their seniority, and learn from the people that built the business and our products.</p>\n<p>If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot, have true ownership of your work, and test your whole skillset on multiple projects which are helping thousands of people worldwide.</p>\n<p>Read our blog post and find out some reasons <a class=\"external\" href=\"https://www.empatica.com/blog/6-things-we-love-about-working-for-empatica.html\" rel=\"nofollow\" target=\"_blank\">why we love working at Empatica</a>.</p>\n<p> </p>\n<div class=\"h3\">Inclusion &amp; Diversity</div>\n<p>At Empatica we embrace diversity and inclusion. We have colleagues from 21 different countries, while 50% of our team is women (double the tech average!) We believe this makes Empatica a more exciting and stimulating place to work, and brings different points of view to the table while fostering a spirit of communication, collaboration, and care, where everyone’s opinion and thoughts matter.</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>🏡 Remote working option from Europe</strong></li>\n<li><strong>💰Competitive Salary and </strong><strong>Night Shift Bonus</strong></li>\n<li>🥗 Free healthy lunch every day if wish to work from the Milan office</li>\n<li>📈 Employee stock options - we want everyone who joins us to own part of the company and our success</li>\n<li>🏖️ We have offices in Milan City Center and Downtown Boston. And every summer, we hold an amazing beach retreat in Sardinia, Italy</li>\n<li>🏋️‍♀️ Gympass membership with access to gyms, online classes, personal training sessions, nutrition plans, mental health and wellness platforms</li>\n<li>💻 Your personal MacBook</li>\n<li>🤓 Free Kindle and books</li>\n<li>🧑‍🎓 Personal learning and development budget</li>\n<li>👀 Much more…</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1318589/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/b2b-client-support-specialist-night-shift-1318589","locationReq":"Europe","source":"remotive","slug":"remotive","reqLocation":"Europe"},{"id":1329490,"datePosted":"2022-07-29T11:39:34","company":"Krisp","position":"QA Engineer in Web","tags":["customer support","education","java","video","Engineering","product","windows","QA","communications","knowledge","web","business","front","selenium","SOLID","development","reporting","learning","apple","applications","testing","support","insurance","software","bugs"],"description":"<div class=\"h3\">Company Description</div>\n<p>At Krisp, we are developing and launching applications that enhance the professionalism and productivity of employees and contact center agents. Krisp mutes background noise bi-directionally during calls and is the only software available in the market to do so as an application, becoming a virtual microphone and speaker within Windows, Mac OS and VDI. We are out front leading this market, with partners and customers including Chase, Concentrix, Discord, Apple and many others. Our team is defining the future of how remote employees vastly improve their voice and video communications.</p>\n<p><br><br></p>\n<div class=\"h3\">Job Description</div>\n<p><strong>The Role: </strong><br><br>As a QA Engineer, you will be responsible for making sure our products meet the standards of the highest quality and reliability. You'll work within cross-functional delivery teams alongside other engineers, product managers, designers, and customer support in testing and assuring product quality. Your responsibilities will include estimation, planning, investigation, coordination, and test execution to ensure that issues are appropriately identified, documented, tracked, and resolved in our defect tracking system. Above all, you're responsible for finding bugs before users do and upholding the highest quality in everything you do.<br><br><strong>Location:</strong><br>Armenia, Remote<br>We are a remote-first company, so you can work from anywhere. However, based on the business need some roles are considered for specific locations.<br><br><strong>What You'll Do:</strong><br> </p>\n<ul>\n<li>Plan, schedule and perform manual and automated tests</li>\n<li>Foster a continuous improvement approach to QA activities</li>\n<li>Test result analyses and reporting</li>\n<li>Perform thorough regression testing when bugs are resolved</li>\n<li>Communicate efficiently and professionally with the development team</li>\n<li>Execute feature testing throughout sprint cycles</li>\n<li>Use all available resources to assess the problem and to identify the best solution.</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Qualifications</div>\n<p><strong>What We’re Looking For:</strong></p>\n<ul>\n<li>2+ years of relevant professional experience</li>\n<li>Solid knowledge of the QA techniques, testing concepts, methodologies and tools</li>\n<li>Solid experience and understanding of testing methods of Web based applications</li>\n<li>Work experience on team-driven or task-oriented projects</li>\n<li>Communicative and able to work in cross-functional and distributed teams</li>\n<li>Engineering mindset. Technical background/education is a big plus</li>\n<li>Experience with Selenium/Java is a big plus.</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Additional Information</div>\n<p><strong>Benefits at Krisp:</strong></p>\n<ul>\n<li>Competitive compensation</li>\n<li>Stock options</li>\n<li>Learning and development assistance</li>\n<li>Health, dental and vision insurance</li>\n<li>Paid Time Off and Sick Time Off</li>\n<li>Paid Parental Leave</li>\n<li>Maternity Leave Top-up</li>\n<li>Gym reimbursement</li>\n<li>Referral bonus program</li>\n<li>Work from forest (remote work initiatives)</li>\n</ul>\n<p><br><strong>Krisp is an Equal Opportunity Employer:</strong></p>\n<p>All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.</p>\n<p><em>All your information will be kept confidential according to EEO guidelines.</em></p>\n<img src=\"https://remotive.com/job/track/1329490/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/qa/qa-engineer-in-web-1329490","locationReq":"Armenia","source":"remotive","slug":"remotive","reqLocation":"Armenia"},{"id":1318803,"datePosted":"2022-07-29T03:39:13","company":"Optiweb","position":"Tech Lead of the Customer Support Team","tags":["apache","api","backend","CSS","customer support","devops","docker","education","frontend","git","html","jquery","kafka","linux","magento","marketing","mySQL","nginx","php","sales","security","seo","vue.js","wordpress","open source","management","design","web design","documentation","CI/CD","digital marketing","knowledge","laravel","rest","JS","Redis","web","English","web applications","REST API","infrastructure","people","websites","culture","Symfony","gitlab","development","IT","technical documentation","applications","communication","microservices","support","agency","production","lever","server","system administration"],"description":"<p dir=\"ltr\"><em>Do you have experience in the customer support or system administration field? Do you love to work in a team, always honing your own skills and helping those around you to grow as well? Are you a great communicator? And finally: do you love being involved in the creation and maintenance of websites and online shops, <em>always looking for (and also finding ;) new things to implement and improve the existing solutions?</em> </em></p>\n<p dir=\"ltr\"><strong><br>It’s you we’re looking for! </strong></p>\n<p> </p>\n<p>We're a full-service digital agency with more than 12 years of experience offering a complete package of web solutions; web design, website and e-commerce development, SEO, and digital marketing. We are looking for a <strong>Tech Lead of the Customer Support Team </strong>responsible for customer support regarding our web projects.</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">Our development team counts almost 30 professionals (3 of those are support team) who take care of diverse web projects. We have successfully developed over 50 e-commerce shops (such as<a href=\"https://www.iglusport.si/\" rel=\"nofollow\"> iglusport.si</a>, <a href=\"https://www.inpos.eu/\" rel=\"nofollow\">inpos.eu</a>, <a href=\"https://www.kozelj.si/\" rel=\"nofollow\">kozelj.si</a>, <a href=\"https://www.bigbang.si/\" rel=\"nofollow\">bigbang.si</a>, <a href=\"https://www.mass.si/\" rel=\"nofollow\">mass.si</a>, and <a href=\"https://www.intersport.hr/\" rel=\"nofollow\">intersport.hr</a>), over 200 web pages (<a href=\"https://www.kras.si/\" rel=\"nofollow\">kras.si</a>, <a href=\"https://www.delamaris.si/\" rel=\"nofollow\">delamaris.si</a>, <a href=\"https://www.inotherm.si/\" rel=\"nofollow\">inotherm.si</a>) and a handful of web applications (cooling configurator and PC building configurator for <a href=\"https://www.corsair.com/eu/en/custom-cooling-configurator/\" rel=\"nofollow\">Corsair</a>, a custom configurator for medical examination tables for <a href=\"https://www.novak-m.com/sl/domov/\" rel=\"nofollow\">Novak-M</a>, etc.). </p>\n<p dir=\"ltr\"><br>Our processes include everything from the planning phase to the launch and, at later stages, the maintenance of the website/shop. The platforms we mainly work with are Shopware, Magento, Pimcore, and WordPress. We are also a Pimcore Gold partner and a Shopware Solution Partner, having Magento, Shopware, and Pimcore certified developers. <br>In addition, we place special attention on building long-term relationships with our clients, resulting in constantly acquiring greater and more complex projects.</p>\n<p> </p>\n<figure style=\"max-width: 864px; width: 100%;\"><img src=\"https://recruitee-main.s3.eu-central-1.amazonaws.com/uploads/awevrv26sc/OW_recruitee.jpg\" style=\"max-width: 864px; width: 100%;\"></figure>\n<p dir=\"ltr\"><br>As a <strong>Tech Lead of the Customer Support Team </strong>your responsibilities will be:</p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">setting up development and production environments for new projects</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">GitLab management (administration, access, and CI/CD process management)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">leading and managing the Customer Support team (leading team meetings, assigning tasks)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">providing high-quality customer support</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">actively cooperating with and supporting the development, marketing, and sales teams</p>\n</li>\n<li dir=\"ltr\">analysing and fixing errors</li>\n<li dir=\"ltr\">\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">on websites (error log)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">at a server lever (Apache, Nginx, Redis, Varnish)</p>\n</li>\n</ul>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">communicating with outside service providers: hosting, security</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">keeping technical documentation and company manuals up to date</p>\n</li>\n</ul>\n<p> </p>\n<p dir=\"ltr\"><strong>“MUST HAVE”:</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Great communication skills</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Teamwork skills</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience in “(e-commerce) website development, especially in working with PHP, HTML, CSS, MySQL, and JS</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Knowledge of online security standards</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Knowledge of DevOps processes</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Knowledge of server infrastructure</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">GitLab (or similar technologies) experience</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Knowledge of SSH, FTP</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience in using the terminal and knowledge of basic Linux commands</p>\n</li>\n</ul>\n<p> </p>\n<p dir=\"ltr\"><strong>Bonus points are if you have:</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience in working with WordPress, Shopware, Magento, or any other similar platform</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience in working in customer support or system administration department</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience with a ticket system</p>\n</li>\n</ul>\n<p><br><br></p>\n<p dir=\"ltr\"><strong>Our current technologies</strong></p>\n<p dir=\"ltr\">We mainly work with the technologies listed below, but we are always open to use new solutions, especially if we see that they can help us get the job done sooner and more efficiently.</p>\n<p dir=\"ltr\"><em>Open source platforms:</em> Pimcore, Shopware, Magento, WordPress</p>\n<p dir=\"ltr\"><em>Backend: </em>PHP, MySQL, microservices with REST API</p>\n<p dir=\"ltr\"><em>Frontend: </em>Knockout.js, jQuery, vue.js</p>\n<p dir=\"ltr\"><em>CI/CD tools: </em>Git, Docker, Gitlab</p>\n<p dir=\"ltr\"><em>Other: </em>Kafka, Symfony, and Laravel for custom apps<br><br></p>\n<p style=\"margin-left: auto; margin-right: auto; text-align: center;\"><img alt=\"Join Optiweb team!\" src=\"https://recruitee-main.s3.eu-central-1.amazonaws.com/uploads/yns7t8ywsb/image.png\" style=\"max-width: 920px; width: 100%;\"></p>\n<p><br><br></p>\n<p dir=\"ltr\"><strong>What can you expect if you join our team?</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A flexible schedule,</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">work location: your home office, our office in Škofja Loka, or a hybrid model - your call,</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">competitive salary and other financial benefits: highest payouts within meal and transportation compensation, maximum annual holiday allowance payout (i.e. regres), Christmas bonus, performance bonus, and compensation for remote work,</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">transparency and people-first culture: transparent communication about the company (both in terms of finances and procedure-wise), \"people-first\" culture (a day off on your birthday, relaxed work environment, and awesome culture …),</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">education, education funding, and mentorship,</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">personal and professional development,</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">a safe and stable job at company-owned headquarters,</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">the best team buildings! ;)</p>\n</li>\n</ul>\n<p> </p>\n<p dir=\"ltr\">We have a clear vision of where we want to be 8 years from now - check it <a href=\"https://vizija.optiweb.com/?lang=en\" rel=\"nofollow\">here</a>! </p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\"><strong>Want to join us? We can’t wait to meet you! </strong><em>(If not, you can still think about your friend or colleague and let them know about this great opportunity).</em></p>\n<p dir=\"ltr\"><em> </em></p>\n<p dir=\"ltr\"><em> </em></p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\"><em>We accept applications as long as a position is posted. You can apply in English or Slovene.</em></p>\n<p> </p>\n<p dir=\"ltr\"><em><br></em><br><br></p>\n<img src=\"https://remotive.com/job/track/1318803/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/tech-lead-of-the-customer-support-team-1318803","locationReq":"Slovenia","source":"remotive","slug":"remotive","reqLocation":"Slovenia"},{"id":1322333,"datePosted":"2022-07-26T23:39:10","company":"Vinterior","position":"Customer Support Associate","tags":["customer support","sales","video","growth","management","email","research","community","customer experience","data analysis","data","customer service","English","business","helpdesk","conference","people","recruitment","metrics","chat","startup","French","marketplace","testing","support","diversity","insurance","G Suite","software","training"],"description":"<p><strong>Why Vinterior</strong></p>\n<p>Vinterior is a startup that’s giving vintage a voice. In a world of mass-produced furniture, our marketplace helps the world shop more sustainably and champions independent vintage sellers. Sellers who we hand-pick for their expertise, and who share our obsession for craftsmanship and world-class customer service. In a world of sameness, take your place within an ambitious business, committed to helping the world shop more sustainably.</p>\n<p>Vinterior launched in 2016 with 12 London dealers and 200 mid-century furniture pieces. In five years, we have grown to a community of over 2000 vintage sellers across Europe, generating over $600 million in sales worldwide. Two hundred thousand products across 97 furniture and homeware categories and 25 styles are now available on Vinterior, to the delight of our vintage fans.</p>\n<p><strong>Our purpose &amp; mission</strong></p>\n<p>After growing 120% in 2020, we have become the leading vintage marketplace in the UK. We have just raised a $10m series A to accelerate growth and expand to new markets. Our purpose is to champion the value of vintage to build a more characterful and sustainable world. With the mission to become the #1 vintage platform in Europe by love and scale.</p>\n<p><strong>Your new role &amp; team</strong></p>\n<p>We’re looking for a Customer Support Associate to join our rapidly-growing team. Vinterior is a startup that’s giving vintage a voice. In a world of mass-produced furniture, our vintage marketplace champions independent sellers across Europe and helps the world shop more sustainably.</p>\n<p>You will be part of the Customer Experience team. Your main focus area will be providing excellent support to our marketplace users and fast and effective management of given tasks.</p>\n<p><strong>What you will be doing:</strong></p>\n<ul>\n<li>Support users with queries ranging from simple item questions to payment and technical issues. Mediate situations between buyers and sellers.</li>\n<li>Utilise data to define and improve processes and flows and determine areas for further investigation to increase business metrics.</li>\n<li>Help manage orders (refunds, delivery updates, cancellations) when support is needed.</li>\n<li>Provide outstanding customer support over the phone, chat and email.</li>\n<li>Collaborate with other teams on projects such as implementing new functions and tools on the site, reviewing policies, testing functionalities and more.</li>\n<li>Data analysis and research for project work.</li>\n<li>Review and respond to customer reviews.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Bachelor’s Degree, Business School or Hospitality Degree is preferred.</li>\n<li>Previous experience in customer care for a minimum of 2 years.</li>\n<li>Passionate about providing an excellent experience for clients.</li>\n<li>Experience dealing with complaints or claims.</li>\n<li>Great listener and a solution provider.</li>\n<li>Great attention to detail.</li>\n<li>Good organisational and time-management skills.</li>\n<li>Excellent written and verbal English, and French would be an advantage.</li>\n<li>Thrive under pressure.</li>\n<li>Great attention to detail.</li>\n<li>General G suite experience with the ability to quickly pick up new software.</li>\n<li>Experience with Freshdesk or similar helpdesk software would be an advantage.</li>\n<li>An interest in vintage and antique furniture is a plus.</li>\n</ul>\n<p><strong>What to expect from the interview process:</strong></p>\n<p>Stage 1: Short phone call.</p>\n<p>Stage 2: Test brief to demonstrate your customer service and/or analytical skills. Response to be submitted by email.</p>\n<p>Stage 3: Video conference with the Line Manager.</p>\n<p>Stage 4: Follow up a video conference with other Operation team members.</p>\n<p>If your application ends after stage three, we’ll provide constructive feedback via email.</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>25 days paid leave + 8 bank holidays</li>\n<li>Charity days - paid leave to support your chosen charity</li>\n<li>Optional co-working facilities</li>\n<li>Monthly health and wellbeing allowance</li>\n<li>ThanksBen, flexible benefits platform (private medical insurance, pension scheme)</li>\n<li>Employee discount across our Vinterior platform</li>\n<li>CharlieHR discounts and employee perks</li>\n<li>Training budget for workshops, online training, conferences etc.</li>\n<li>Macbook + £300 new starter allowance to ensure you have the perfect home set up</li>\n</ul>\n<p>Remote working but is preferably based in UK. We operate on British office hours 9 am - 6 pm, so we’re looking for people who are fully available to work during these hours.</p>\n<p>Stable internet connection. This is a remote role, so please check that you have a suitable and stable internet connection before applying.</p>\n<p>Thanks for being patient and we’ll be in touch if we’re keen to take your application further. We’ll also notify all applicants once the role has been filled. Vinterior is passionate about championing diversity and treats each application equally and respectfully.</p>\n<p>No recruitment consultants, please. Visa Sponsorship is not available.</p>\n<img src=\"https://remotive.com/job/track/1322333/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-associate-1322333","locationReq":"UK","source":"remotive","slug":"remotive","reqLocation":"UK"},{"id":1323814,"datePosted":"2022-07-25T05:39:18","company":"Ueni","position":"Marketing Account Manager","tags":["consulting","customer support","ecommerce","marketing","saas","sales","seo","social media","video","growth","email","content","product","customer experience","digital media","coaching","creative","English","business","people","development","domain","email marketing","IT","learning","media","organization","communication","support","agency","facebook"],"description":"<p dir=\"ltr\">We’re looking for an Account Manager who will help our small business clients grow.</p>\n<p dir=\"ltr\">We are looking for a professional with 2-3 years of experience helping small businesses grow. You have experience having worked at an agency (or similar) focusing on small business clients. You helped your clients to grow their business by setting up email marketing campaigns, managing their social media, and using a variety of other practical, cost-effective marketing solutions. You are creative, can adapt to different situations quickly, handy with technology, and have great organizational abilities. </p>\n<p dir=\"ltr\">This role is focused on our US customers, so you will need to have fluent level English (spoken and written) and excellent communication skills that enable you to forge meaningful relationships. </p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\">Working hours will be during the main business hours of the North American Market. Exact hours to be discussed (CST or PST)</p>\n<p dir=\"ltr\"> </p>\n<p dir=\"ltr\"><strong> </strong></p>\n<p dir=\"ltr\"><strong>Responsibilities:</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Serve as account manager to hundreds of small business customers</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Conduct monthly video calls with your clients to progress them along a defined marketing program suited to their business</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Build out and iterate the marketing curriculum for small businesses</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Educate customers on the opportunities within their business sector</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Educate customers and set up marketing tools to scale their business</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Understand our customer needs and demonstrate how the UENI platform can make a positive impact on their business</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Work closely with other teams (e.g. content, product, customer support) to deliver a great customer experience</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Introduce UENI users to our different tools, services and products they can benefit from, and help onboard them where appropriate</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Develop and maintain positive customer care experience and satisfaction</p>\n</li>\n</ul>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Bachelor's degree or equivalent practical experience.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">2-3 years of experience in digital media and marketing or consulting</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Demonstrable experience with small business marketing solutions</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience developing relationships with potential customers</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ability to take initiative in an ambiguous environment</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Passion for growth with excellent entrepreneurial and communication skills.</p>\n</li>\n</ul>\n<div>\n<p dir=\"ltr\"><strong> </strong></p>\n<p dir=\"ltr\"><strong>Why should you join us?</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">You will be given responsibility from day one</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">We reward success with further responsibility and competitive compensation. We give you skin in the game!</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">We are a serious team of international professionals that want to change the world</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">We offer an attractive equity options package - we all share a stake in UENI’s success.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">We are partnered with Google and Facebook and were selected for Facebook’s 2021 eCommerce Accelerator program</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">We provide a budget to setup your remote work environment</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">We offer excellent opportunities for personal growth and career development in a people-focused organization.</p>\n</li>\n</ul>\n<div> </div>\n<p dir=\"ltr\"><strong>About us</strong></p>\n<p dir=\"ltr\">Pronounced \"You and I\", UENI is a SaaS platform for Small Business Owners.Unlike DIY website builders that only provide a toolkit but expect the business to do all the work, we are a “We-Do-It-For-You”, combining technology with human support.</p>\n<p dir=\"ltr\">UENI provides an easy solution to help small businesses get online and grow their business. Website, SEO, Google My Business verified listing, hosting, custom domain and 1-1 coaching are just some of the services we offer, at an affordable price point.</p>\n<p dir=\"ltr\">Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales.</p>\n<p dir=\"ltr\">Already trusted by over 650,000 small businesses across 11 countries, UENI is the one-stop-shop for all the tools a small business needs to grow. We are a team of 120+ people working remotely from around the world. We take pride in our professional, learning-oriented, and friendly working environment that constantly does our best in every aspect of our work.</p>\n<p> </p>\n</div>\n<img src=\"https://remotive.com/job/track/1323814/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/marketing/marketing-account-manager-1323814","locationReq":"Americas","source":"remotive","slug":"remotive","reqLocation":"Americas"},{"id":1315207,"datePosted":"2022-07-24T17:39:29","company":"Aigent","position":"Backend Developer (Feature Implementation)","tags":["backend","customer support","developer","docker","frontend","git","javascript","marketing","mySQL","python","sales","security","growth","management","operations","programming","databases","product management","Engineering","product","languages","games","NoSQL","deployment","customer service","software development","elk","people","partnerships","development","IT","implementation","natural language processing","micro-services","testing","support","architecture ","software","keywords"],"description":"<p dir=\"ltr\">We’re looking for a backend developer to join our feature implementation team. You will work with a team of backend and frontend developers on implementing new features as specified by product management. You will propose architecture and technology solutions best suited for a fast implementation, reliability and extendability of our features.<br><br></p>\n<p>Aigent is scale-up, building technology to assist customer support agents to reduce call handling time and increase customers satisfaction with faster and better responses. We're building the future of the call centre industry with exciting software to assist customer service agents handling complex voice calls. With real-time natural language processing and sentiment analysis we deliver call centre agents and their managers real-time support for handling their ongoing calls.<br><br><strong>We...</strong></p>\n<ul>\n<li>\n<div><strong>...iterate and do the smallest thing possible to get it out as quickly as possible:</strong></div>\n<div>We don't write large plans, only the first step. We trust that we'll know better how to proceed after something, anything is done. If we're slightly embarrassed by the minimal result of the first iteration, that means we're doing it right. In the beginning, it might hurt to make decisions fast and without extensive preparation, but frequently, the simplest version turns out to be the best one and we learn from real results and not assumptions. Our iterative approach is explicitly not limited to software development but also applies to things like processes, security, partnerships, marketing and sales.</div>\n</li>\n</ul>\n<div> </div>\n<ul>\n<li>\n<div><strong>...are bold and responsible:</strong></div>\n<div>At Aigent we act bold and fearless and we don’t wait for others to take action. There is no ‘somebody else’s problem’ and if we see a problem, we fix it. Instead of asking for permission, we ask for forgiveness if our changes break something.</div>\n</li>\n</ul>\n<div> </div>\n<ul>\n<li>\n<div><strong>...are disruptive but seek harmony:</strong></div>\n<div>We are a diverse team not only in nationalities, but also in personalities and opinions. We embrace the value we gain through this. Everyone has the responsibility to challenge existing approaches throughout the company, nothing should be safe of criticism or questions. We value and welcome different perspectives, it’s what makes us authentic! This approach only works with empathy and patience. We assume only the best intentions from our peers. We make sure others understand what we’re trying to say, and ensure we understand others by using active listening.</div>\n</li>\n</ul>\n<div> </div>\n<ul>\n<li>\n<div><strong>...bring new ideas and use boring solutions:</strong></div>\n<div>The result counts! We use any means necessary to solve a problem; our toolbox includes anything from ugly solutions and dirty hacks, to using new technologies and coming up with innovative ideas. We keep in mind that technology is a tool, not a goal. We don’t stay in our comfort zone and learn (and try!) something new every day. We work smart, not hard.</div>\n</li>\n</ul>\n<div> </div>\n<ul>\n<li>\n<div><strong>...stick to the vision and listen to the customers:</strong></div>\n<div>Aigent’s goal is to help agents in real time during voice conversations and we keep this in mind whenever we work on our product and technologies. That means we are conscious on what we choose to work and on what we don’t work; we always strive to improve the experience for our end user with any change. We listen to the customer and the market to make sure we are adding maximum of value to our customers.</div>\n</li>\n</ul>\n<div> </div>\n<div><strong>About remote work at Aigent</strong></div>\n<div>At Aigent we have decided to embrace remote work and the flexibility it gives us. Since 2 years, we are a full remote company with team members across the globe and in different timezones. While we certainly have not figured out this 'remote thing' 100%, we're trying hard and are always looking to improve. We run surveys and retrospectives to understand what our team thinks about working at Aigent, and to learn how we can improve. We have regular online pizza parties within small teams as well as with the whole company, and we're using online tools to hang out during our working hours, have small talk, and play games. We think it is important to appreciate each other's work, and organize a weekly kudos session to ensure that we take time to stop and thank our colleagues.</div>\n<p dir=\"ltr\"><strong>Your role</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Work closely with product management to implement features as specified</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Work with a team of backend and frontend developers</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Use development best-practices to ensure our code is easy to extend and maintain.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Propose architecture and technology solutions best suited for a fast implementation, reliability and extendability of our features.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Implement state-of-the-art and compliant user authentication and authorization between multiple systems, servers, and environments.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Document the implementation to ensure our operations team can maintain and operate your application once deployed</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Follow strict micro-services and single-purpose engineering principals while keeping it simple (KISS)</p>\n</li>\n</ul>\n<p dir=\"ltr\"><strong>Hardskills</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Programming languages such as Javascript, Python, GoLang(4 yrs)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Microservices(1 yr)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Databases (MySQL, ArangoDB/NoSQL db)(5 yrs)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Quality Assurance (Unit Testing, Linting, Continuous Integration)(2 yrs)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">ELK stack(1 yr)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Deployment/CICD (Git, Docker, Kubernetes)(2 yrs)</p>\n</li>\n</ul>\n<div> </div>\n<p dir=\"ltr\"><strong>Softskills</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Diligent</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Result and goal oriented while focus on quality and maintaining attention to detail</p>\n</li>\n</ul>\n<div><strong><br></strong><strong>Ok. Last thing...</strong><br>If you are still not sure, or still scared or feel that you don't meet 100% of the requirement, apply anyway! We don't hire off of keywords. We hire real living people who have voices; who are willing to learn what you need for your career growth. Yes, we want to hear from you! If you are ready, join our exciting and game-changing journey, click on \"apply button\" and we'll get in touch with you soonest as possible.</div>\n<img src=\"https://remotive.com/job/track/1315207/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/software-dev/backend-developer-feature-implementation-1315207","locationReq":"Netherlands","source":"remotive","slug":"remotive","reqLocation":"Netherlands"},{"id":1308463,"datePosted":"2022-07-24T13:39:34","company":"Lodgify","position":"Customer Support Specialist","tags":["cloud","customer support","email","product","customer experience","troubleshooting","English","business","people","chat","startup","IT","product support","applications","problem-solving","communication","support","diversity","client relationships","software"],"description":"<p><strong>⭐ Who we are</strong></p>\n<p>Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 170 people and over 40 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.</p>\n<p>At Lodgify, we're on the lookout for a <strong>Customer Support Specialist </strong>to join the Lodgify team <strong>fully remote</strong>!</p>\n<p>As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.</p>\n<p><strong>⭐ About the role<br></strong></p>\n<p><strong>What you will be doing:</strong></p>\n<ul>\n<li>Provide information and advice users on appropriate action to solve issues</li>\n<li>Respond to incoming requests for assistance via email or telephone</li>\n<li>Ensure nothing but excellent service and a high level of customer satisfaction</li>\n<li>Maintain client relationships through product support over the phone or chat</li>\n<li>Troubleshoot technical issues</li>\n<li>Report customers feedback/issues to relevant departments &amp; Follow up</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Outstanding verbal and written communication skills in English (any additional language is a plus)</li>\n<li>Easily connecting with people and understanding their issues</li>\n<li>Passion for creating the best customer experience ever</li>\n<li>Organized and able to handle multiple inquiries</li>\n<li>Positive attitude and sense of responsibility</li>\n<li>Good communication and problem-solving skills</li>\n<li>Familiar with cloud-based applications and internet expert</li>\n<li>Love taking ownership of side projects</li>\n</ul>\n<p>⭐ <strong>Why you’ll love us:</strong></p>\n<p>You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Full time position (40hs a week) completely remote.</li>\n<li>Performance bonus after 3 months</li>\n<li>Be part of an international team of over 29 different nationalities.</li>\n</ul>\n<p> </p>\n<p><em>We are proud to have an international team that acknowledges a variety of backgrounds, perspectives, and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.</em></p>\n<p><strong>All applications, including CV &amp; cover letter, must be submitted in English. Applications in any other language will not be considered.</strong></p>\n<img src=\"https://remotive.com/job/track/1308463/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-specialist-1308463","locationReq":"LATAM","source":"remotive","slug":"remotive","reqLocation":"LATAM"},{"id":1312336,"datePosted":"2022-07-24T07:39:33","company":"Blockchain","position":"Customer Success Training Associate","tags":["cloud","crypto","customer support","education","blockchain","design","email","content","strategy","customer success","Engineering","documentation","product","QA","knowledge","data","customer service","English","gdpr","business","zendesk","curriculum development","intercom","leadership","privacy","hiring","recruitment","onboarding","development","reporting","IT","content creation","privacy laws","apple","organization","testing","github","communication","support","production","cryptocurrency","programs","software","training"],"description":"<p><strong>Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.</strong></p>\n<p>At Blockchain.com, we aim to put our customers at the center of everything we do. The Customer Success team is at the forefront of delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. </p>\n<p>We’re looking for an innovative, skilled Customer Success Training Associate to support our growing Customer Success organization. In this role, you’ll help drive exceptional customer service by ensuring our team of CS agents are thoroughly educated and trained on an ongoing basis. Reporting to the Senior Manager of QA &amp; Training, you’ll be responsible for building, improving and a formalized agent training program, creating training content and SOP documentation, delivering interactive, engaging educational sessions both within Customer Success and across cross-functional teams, and designing ongoing training and enablement programs. This role will be an excellent fit if you thrive in a fast-paced, rapidly changing environment, enjoy building concepts from scratch, have experience managing cross-functional stakeholders,  take pride in educating our agents and serving our customers, and have a working knowledge of, or interest in, crypto.</p>\n<p><strong><br>WHAT YOU WILL DO</strong></p>\n<ul>\n<li>Help define and implement a holistic training and education strategy for our Customer Success organization</li>\n<li>Develop, build, and maintain a top-notch training program for CS agents around Blockchain.com products, processes, and tools</li>\n<li>Manage end-to-end CS new hire onboarding: curriculum development, technology onboarding, delivering new hire sessions, and building examination modules for skill testing and new hire graduation </li>\n<li>Design and implement ongoing enablement and training programs for tenured staff, including refreshing content, re-testing skills, and identifying innovative and unique ways to deliver new training topics</li>\n<li>Deliver content and training in multiple formats, such as bootcamps, remote classroom training, and 1:1 training.</li>\n<li>Ensure Customer Success SOPs are regularly updated and changes are trained out to the team effectively. </li>\n<li>Become a Customer Success technology expert and document + train on best practices for utilizing internal and external tooling</li>\n<li>Work with CS leadership to identify areas for agent productivity &amp; efficiency improvements</li>\n<li>Work with our QA and leadership team to build training and development plans for staff members who need additional support</li>\n<li>Build introductory courses to cryptocurrency and blockchain technology that can be delivered to new hires beyond the Customer Success organization</li>\n<li>Update Library of Training Content consisting of Manuals as well as Training videos.</li>\n<li>Regularly providing Process / Product / Platform updates in easily assimilated training formats.</li>\n<li>Develop a professional relationship with Product and Engineering Teams to gain early access to planned changes or introduction to new products.</li>\n</ul>\n<p> </p>\n<p><strong>WHAT YOU WILL NEED</strong></p>\n<ul>\n<li>The foremost quality for this position or any position at Blockchain is integrity.</li>\n<li>1+ years of experience working in a training / enablement role </li>\n<li>Must be able to work under deadlines, deliver results on time, and work well in both team environments and independently</li>\n<li>Strong attention to detail and excellent organizational skills</li>\n<li>Hands-on content creation experience required; some experience with customer support/success curriculum preferred</li>\n<li>Ability to command a “room” virtually &amp; deliver content in an engaging &amp; compelling manner</li>\n<li>Experience and ability to quickly assess skills gaps that are impacting the business, team, and/or individual and deliver on plan to dramatically improve results</li>\n<li>Thrives in working in a fast-paced, diverse, and ambiguous work environment </li>\n<li>Time zone flexibility. You will be responsible for training staff on multiple time zones, so working hours will need to flex at times based on training needs.</li>\n<li>Impeccable written and verbal English communication skills</li>\n<li>Knowledge of cryptocurrencies and blockchain technology a plus</li>\n<li>Knowledge of Zendesk and/or Intercom is a plus</li>\n</ul>\n<div class='\"p-rich_text_section\"'> </div>\n<div class='\"p-rich_text_section\"'><strong>COMPENSATION &amp; PERKS</strong></div>\n<ul class='\"p-rich_text_list'>\n<li>Competitive full-time salary based on experience and meaningful equity in an industry-leading company</li>\n<li>The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.</li>\n<li>Unlimited vacation policy; work hard and take time when you need it.</li>\n<li>Crypto bonuses</li>\n<li>Performance-based bonuses paid in cash</li>\n<li>Apple equipment provided by the company</li>\n<li>Awesome office locations and remote working options.</li>\n</ul>\n<p> </p>\n<p><strong>APPLICATION</strong></p>\n<ul>\n<li>Favorite GIF.</li>\n<li>LinkedIn profile.</li>\n<li>Link to Github, StackOverflow, personal website and/or blog (if applicable).</li>\n</ul>\n<p> </p>\n<p>When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):</p>\n<ul>\n<li>Blockchain Access UK Ltd.</li>\n<li>Blockchain (GB) Limited </li>\n<li>Blockchain (US), Inc.</li>\n<li>Blockchain (LT), UAB </li>\n</ul>\n<p>You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.</p>\n<p>Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. </p>\n<p>Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.</p>\n<p><br><br><br></p>\n<img src=\"https://remotive.com/job/track/1312336/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-success-training-associate-1312336","locationReq":"USA, UK","source":"remotive","slug":"remotive","reqLocation":"USA, UK"},{"id":1309650,"datePosted":"2022-07-23T11:39:49","company":"Nexleaf Analytics","position":"Head of Customer","tags":["customer support","education","sales","growth","management","operations","design","strategy","product","customer experience","analytics","knowledge","data","coaching","business","account management","leadership","onboarding","culture","metrics","learning","nonprofit","data-driven","revenue","sales operations","support","training"],"description":"<p>Nexleaf Analytics is a nonprofit technology company with a unique bottom-up approach for bringing data-driven impact to public health interventions in low- and middle-income countries. Our purpose-driven team of sales, manufacturing, public health and program experts, engineers, product managers, and data scientists designs sensor technologies and data analytics solutions to address global public health challenges. Our flagship product, ColdTrace, is a sensor and data analytics solution that provides monitoring and actionable insights to improve the efficacy, reliability, and sustainability of vaccine distribution in the hardest-to-reach places.</p>\n<p><strong>Who We Are Looking For</strong></p>\n<p>We are looking for an experienced, customer-obsessed leader to join Nexleaf’s leadership team. You will be responsible for building a sustainable business around the sale and successful adoption of ColdTrace across Africa and Asia. Doing so will require maintaining an integrated focus on our customers and end users, and designing appropriate solutions that meet their needs, from sales to delivery to customer support.</p>\n<p>This role requires a leader who brings a commercial lens to addressing challenges in global health. You are willing to roll up your sleeves, build from scratch where needed, and can bring best practices that span the customer journey. You bring an unwavering commitment to meet Ministry of Health needs across Africa and Asia , but do not need to be a global health expert yourself. Our ideal candidate can bring in sales revenue and customers, while also delivering quality service and establishing processes to address questions, concerns, and feedback as they arise. If the idea of owning the customer journey from sales to support across Africa and Asia excites you, we’d love to talk!</p>\n<p><strong>This is a full time remote position based in Kenya, and will report directly to the CEO.</strong></p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li><strong>Leadership</strong>\n<ul>\n<li>As part of the leadership team, inform organizational strategy and growth, hold the bar for performance utilizing a coaching mindset to uplevel everyone around you, and champion our culture of feedback, iteration, and bottom-up decision making driven by country needs</li>\n<li>Set the strategy for the customer team, and build a globally distributed team to support the customer journey from sales to customer delivery, to customer support.</li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><strong>Sales</strong>\n<ul>\n<li>Own the sales pipeline, forecast, and pricing strategy</li>\n<li>Identify and build relationships with the most efficient and effective sales channels, including with UNICEF and UNDP</li>\n<li>Build and maintain long lasting customer relationships by partnering with them to understand their needs</li>\n<li>Assess current processes and tools used in ongoing sales operations, identify opportunities for improvement and implement them</li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><strong>Customer Delivery &amp; Account Management</strong>\n<ul>\n<li>Help customers extract the most value from Nexleaf’s product.</li>\n<li>Deliver an excellent customer experience, from onboarding (training and device installation), to supporting product utilization and continuing education, at scale, in a variety of contexts</li>\n<li>Understand and support the long-term relationships needed with Ministries of Health to ensure successful delivery of our solutions</li>\n<li>Assess the health of our existing customer relationships, communicating this information internally to inform organizational strategy.</li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><strong>Customer Support</strong>\n<ul>\n<li>Develop our strategy, including processes and resourcing, for providing high quality and cost effective support to customers</li>\n<li>Assess and identify gaps in customer support, driving efforts to gather insights that can be used to inform future improvements</li>\n<li>Ensure that technical issues are captured, aggregated, and diagnosed to drive product and process improvements</li>\n<li>Design solutions that engage users to leverage our customer support</li>\n</ul>\n</li>\n</ul>\n<p><strong>Why we’ll hire you</strong></p>\n<ul>\n<li>You are a natural leader and mentor, committed to developing team members, influencing others, and amplifying the talent around you</li>\n<li>You have a track record of inspiring a culture of decision making rooted in data</li>\n<li>Deeply curious, bringing great listening skills and an ability to ask powerful questions to unlock insights and perspectives from others.</li>\n<li>You are masterful at giving and receiving feedback and building trust even in challenging situations with internal and external stakeholders.</li>\n<li>You are biased toward action, and possess a track record as an exceptional collaborator</li>\n<li>You have an ability to ruthlessly prioritize in the face of impossible choices, and you don’t hesitate to roll up your sleeves and tackle something hands-on when that’s what the situation calls for</li>\n<li>You have experience collaborating with the Product team to build a solution that will deliver value.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>7+ years managing high growth teams</li>\n<li>Demonstrated experience across the customer pipeline: from sales to customer delivery and customer support.\n<ul>\n<li>This includes knowledge and expertise in leveraging data to build customer strategy</li>\n</ul>\n</li>\n<li>Experience hitting sales targets</li>\n<li>Proven success in scaling customer delivery and customer support teams, including through technology and process improvement .</li>\n<li>Ability to build and drive customer support metrics to maintain high quality, cost effective support strategy</li>\n<li>Demonstrated experience partnering with product teams to build continuous feedback loops</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Amazing start-up culture that's purpose-driven and highly collaborative</li>\n<li>Fast-paced, high performing team focused on learning and getting better every day</li>\n<li>Paid Time Off, including a 1 week summer break and 1 week end of year-end closure</li>\n<li>Flexible work hours</li>\n<li>Medical Benefits</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1309650/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/head-of-customer-1309650","locationReq":"Kenya","source":"remotive","slug":"remotive","reqLocation":"Kenya"},{"id":1309442,"datePosted":"2022-07-22T23:40:24","company":"Sentinel Blue","position":"IT Support Technician","tags":["azure","cloud","customer support","education","security","management","operations","networking","email","research","documentation","windows","healthcare","knowledge","compliance","Enterprise","business","infrastructure","leadership","cybersecurity","IT support","chat","release","IT","writing","implementation","learning","applications","presentations","communication","Secret clearance","support","architecture ","audit","insurance","IT systems","training","virtualization"],"description":"<p>Sentinel Blue is looking for an IT Support Technician to join our Operations team. This role is for an entry-level/junior IT support person or administrator with <strong>a desire to learn and build a technical skillset</strong>. Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you <strong>do</strong> need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services. The IT Support Technician performs remote user support, answers service requests (email and phone), and performs technical work across our client base.</p>\n<p><em>This is a full-time remote position. <strong>Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions.</strong></em></p>\n<p><strong>A day in the IT Support Technician role:</strong></p>\n<p>The IT Support Technician starts the day with a standup call/check-in with the Operations team. Then they will continue any open support tickets and respond to new tickets. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Technician will work closely with the Operations team to address problems and improve infrastructure. The Technician will also have opportunity to work with other Operations team members to learn new technologies and skills.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through remote support.</li>\n<li>Perform systems administration work in Office 365, Active Directory and other line of business applications.</li>\n<li>Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.</li>\n<li>Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).</li>\n<li>Contribute to internal knowledge bases, client education articles, and public release articles and research papers.</li>\n<li>Contribute to reports, briefs, and presentations.</li>\n</ul>\n<p><strong>What We Can Offer:</strong></p>\n<p>Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.</p>\n<p><em>You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!</em></p>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.</li>\n<li><strong>Security+ (or higher) certification at hire or within 365 days of hire.</strong></li>\n<li>Basic knowledge of cloud architecture, modern IT infrastructure, security best practices and networking concepts.</li>\n<li>General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.</li>\n<li>Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.</li>\n<li>Strong written communication skills.</li>\n</ul>\n<p><strong>Desired Qualifications:</strong></p>\n<ul>\n<li>Experience in a multi-client environment - <strong>experience in managed services is highly desired.</strong></li>\n<li><strong>Experience with Azure Government and Office 365 GCC High is highly desired.</strong></li>\n<li>Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management).</li>\n<li>Experience in a professional customer support setting, even if non-IT.</li>\n<li>Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure</li>\n<li>Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls)</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Fully paid individual healthcare, vision and dental insurance for the employee.</li>\n<li>Paid certification and training opportunities.</li>\n<li>Three weeks of paid vacation + 10 paid holidays.</li>\n<li>A supportive environment with a focus on keeping healthy work-life balance.</li>\n<li>Retirement benefit (401k) with company match.</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1309442/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/it-support-technician-1309442","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1308893,"datePosted":"2022-07-21T23:39:33","company":"Sherpany","position":"VP Customer Success","tags":["cloud","customer support","education","finance","marketing","saas","sales","growth","management","strategy","customer success","product","recruiting","German","business","people","onboarding","culture","metrics","events","development","learning","apple","revenue","support","training","cloud/saas"],"description":"<figure><img src=\"https://gallery-cdn.breezy.hr/e43e8/Bildschirmfoto 2022-07-07 um 16.37.41.png\"></figure>\n<p>Sherpany is a mission-led company dedicated to helping create a world where teams lead together and every meeting counts with its state of the art meeting management tool. Every day, we support thousands of leaders at multinational enterprises and other large organizations in preparing and conducting their most important gatherings. Our work helps teams cooperate and collaborate more effectively, inspire each other and ultimately thrive. And we want to enable more of this.</p>\n<p><strong>Your mission:</strong></p>\n<p>In your role as VP of Customer Success you take care of the Customer Success department (16 people in total; 5 direct reports) and carry the overall responsibility of onboarding, educating, supporting, growing, and retaining our customers. As part of the management, you also play a vital role in the company strategy and the overall management of the company. Here are some of the responsibilities the position withholds:</p>\n<ul>\n<li>Drive customer success outcomes by maintaining high logo retention, expanding our revenue through up-sell and drive new business growth through greater advocacy and reference-ability.</li>\n<li>Define and optimize customer lifecycle. You map the customer journey, identify opportunities for continuous improvement and learn from best practices in the industry.</li>\n<li>Scale and automate customer success activities without losing proximity to customers within the processes of Onboarding, Training, Customer Support, Expansion etc.</li>\n<li>Measure the effectiveness of customer success by defining operational metrics for the team and performing regular funnel reviews with them. You present a subset of metrics to the executive team, company and the board.</li>\n<li>Lead a world-class customer success team. For this, you recruit and onboard new team members, foster collaboration within the team and across the customer lifecycle and encourage continuous learning.</li>\n<li>Work closely with other departments (Product, Marketing, Finance, etc.) to ensure alignment about product roadmap, marketing activities, forecasting and many more.</li>\n</ul>\n<p><strong>Your profile:</strong></p>\n<ul>\n<li>You have 5+ years experience in leading customer-facing organizations, ideally combined with sales experience.</li>\n<li>You have the ability to manage and influence through persuasion, negotiation and consensus-building.</li>\n<li>You have a strong empathy for customers and passion for revenue and growth.</li>\n<li>You bring a deep understanding of value drivers in recurring revenue business models.</li>\n<li>You have an analytical and process-oriented mindset and desire for continuous learning and improvement.</li>\n<li>You are an excellent communicator with sound presentation skills; fluent in German is a Must.</li>\n</ul>\n<p><strong>What you'll love about us:</strong></p>\n<figure></figure>\n<p><strong> </strong></p>\n<p>We offer you a varied range of responsibilities and opportunities in an area that strikes a chord with the markets and becomes ever more important with increasing digitalization and the dissemination of Cloud/SaaS solutions. </p>\n<ul>\n<li>You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome.</li>\n<li>In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working.</li>\n<li>Your personal and professional development is important to us which is why we offer financial support for further education, training etc.</li>\n<li>We work with modern Apple products.</li>\n<li>Last but not least: Our corporate culture means a lot to us, which is why we organize regular team events and cultivate a <a href=\"https://www.sherpany.com/en/careers/#ourValues\" rel=\"nofollow\">value-driven</a> cooperation.</li>\n</ul>\n<p><strong>Our recruiting process:</strong></p>\n<ol>\n<li>Send your online application</li>\n<li>E-meet our Talent Acquisition Specialist (1h)</li>\n<li>Get to know our CEO &amp; Chief Growth Officer (1,5h)</li>\n<li>Solve a job-related task (2-3 hours on your own time)</li>\n<li>Get to know the team and and the position (half-day, remote)</li>\n</ol>\n<p><strong>Looking forward to having you in our team soon! </strong></p>\n<img src=\"https://remotive.com/job/track/1308893/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/vp-customer-success-1308893","locationReq":"Germany","source":"remotive","slug":"remotive","reqLocation":"Germany"},{"id":1300687,"datePosted":"2022-07-20T13:40:21","company":"CloudTalk","position":"Frontend Developer - Angular","tags":["api","backend","cloud","customer support","developer","finance","frontend","html","product manager","saas","sales","scrum","agile","Engineering","product","electron","QA","communications","knowledge","rest","data","Typescript ","German","English","REST API","zendesk","angular ","people","events","engineering manager","IT","investment","software engineering","SCSS","organization","cloud telephony","applications","websockets","WebRTC","support","pipedrive","software"],"description":"<p><img alt=\"\" src=\"https://workablehr.s3.amazonaws.com/uploads/photos/533655/e7cc270df59cdc00d51c366c66e05ebd.png\" title=\"\">Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team dedicated to providing an excellent product to our customers and an excellent work environment to our colleagues. To that end, we’ve put together a generous benefits package (including unlimited paid holidays!) and made it available to our new hires from Day One.</p>\n<p><strong>CloudTalk</strong> is a company you can lean on even in these trying times.</p>\n<p>All our engineering teams contribute towards one product. Within an engineering team you will find 10-15 colleagues. Each team consists of Backend and Frontend developers, QA engineers, Product manager, Tech lead, and Engineering manager (Spotify model). Our teams focus on various projects in different areas. Not only will you do maintenance or upgrading of our core functionalities (newer technologies, versions, compatibility issues, architectural changes), but also you will be creating new features. We operate in SCRUM and we have two-week sprints with code reviews before pull requests.</p>\n<p>This is <a class=\"external\" href=\"https://www.cloudtalk.io/our-story\" rel=\"nofollow\">our story.</a> Do you want to be a part of it?<br><br></p>\n<div class=\"h3\">What you will do:</div>\n<ul>\n<li>Extend and scale CloudTalk App</li>\n<li>Optimize code to deliver perfect user experience</li>\n<li>Cooperate with other developers to implement new features</li>\n<li>Write reusable Angular components</li>\n<li>Work with real-time application data and events</li>\n<li>Perform code reviews and provide critical suggestions for fixes and improvements</li>\n<li>Control deploy process with integrated e2e tests</li>\n<li>Work well in a modern agile software engineering environment</li>\n</ul>\n<div class=\"h3\">What we are looking for:</div>\n<ul>\n<li>Advanced knowledge of scalable frontend applications</li>\n<li>Hands-on principles such as Observables, Promises</li>\n<li>Experience with SIP protocol is plus</li>\n<li>Experience with Electron is plus</li>\n<li>Sense of detail</li>\n<li>Positive thinking</li>\n</ul>\n<div class=\"h3\">Our Tech Stack:</div>\n<ul>\n<li>Angular 6+</li>\n<li>Typescript</li>\n<li>HTML, SCSS</li>\n<li>Websockets</li>\n<li>REST API</li>\n<li>WebRTC, Audio<br><br></li>\n</ul>\n<p><strong>Why you will love to be a CloudTalker:<br></strong>🏖 Unlimited Paid Time off<br>🏢 Work fully remote or from any of our offices (Malaga/Prague/Bratislava)<br>⏳ Flexible working hours (with no daily core hours)<br>💶 Referral bonus up to 5000 EUR<br>📈 Employee Stock Ownership Plan<br>💰 Quarterly bonuses depending on the performance of the company<br>💪🏼 Freelance / Full-time<br>🏋🏼‍♀️ Multisport benefit card (only cz&amp;sk market)</p>\n<p><strong>Even more reasons you won't be able to resist us:</strong><br>👥 Team buildings and workshops<br>🗣 Communications coach<br>📚 Birthday book of your choice<br>🇬🇧/🇩🇪English &amp; German Language courses<br>🇸🇰/🇨🇿Slovak &amp; Czech language courses<br>👕 Company merchandise</p>\n<p><br><img alt=\"\" src=\"https://workablehr.s3.amazonaws.com/uploads/photos/533655/7964016553498e5cedde2c3ab6f84464.png\" title=\"\">CloudTalk ☁️ is a modern, user-friendly cloud telephony solution that has disrupted the $50 billion stagnant telephony market. Our easy integrability and advanced features save our clients an average of 2-3 minutes on every 📞 phone call! Our solution is loved by customer support and sales teams the world over. We can, of course, back this bold claim with data – check out our reviews and accolades on <a class=\"external\" href=\"https://www.capterra.com/p/182004/CloudTalk/\" rel=\"nofollow\">Capterra</a>, <a class=\"external\" href=\"https://marketplace.pipedrive.com/app/cloud-talk/9f5f8e12f3836e83\" rel=\"nofollow\">Pipedrive Marketplace</a>, <a class=\"external\" href=\"https://www.g2.com/products/cloudtalk/reviews\" rel=\"nofollow\">G2.</a></p>\n<p>We believe in connecting the world not only through technology but also through people. CloudTalk’s 230+ employees represent over 22 nationalities 🌎 and work remotely from Europe, Asia, and South America. Our clients span industries like SaaS, e-commerce, tech, and finance. Some of our biggest partners are Fujitsu, Mercedes, Oyo, and the Ministry of Health of the Slovak Republic.</p>\n<p>We’re thrilled to announce that we have raised <a class=\"external\" href=\"https://www.cloudtalk.io/blog/cloudtalk-raises-7-3m-series-a-for-its-modern-phone-suite-now-what\" rel=\"nofollow\">$7.3M in Series A funding</a>! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.</p>\n<p>👉🏻 How our Co-Founder started <a class=\"external\" href=\"https://zero2hero.sk/viktor-vanek/\" rel=\"nofollow\">Viktor Vanek in CloudTalk</a></p>\n<p>👉🏻 CloudTalk on <a class=\"external\" href=\"https://www.crunchbase.com/organization/cloudtalk-io\" rel=\"nofollow\">crunchbase</a></p>\n<p>External Referral Program – Recommend a developer to ondrej.sykala@cloudtalk.io and get a new Macbook (2000 eur value) after 3 months probation period</p>\n<img src=\"https://remotive.com/job/track/1300687/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/software-dev/frontend-developer-angular-1300687","locationReq":"Europe","source":"remotive","slug":"remotive","reqLocation":"Europe"},{"id":1314427,"datePosted":"2022-07-20T11:39:10","company":"Honest Networks","position":"Technical Support / Help Desk Associate","tags":["cloud","customer support","salesforce","hr","networking","email","documentation","communications","troubleshooting","Enterprise","customer service","web","business","infrastructure","hiring","technical support","chat","IT","responsive","learning","networks","LAN","communication","support","billing","programs","gsuite","training"],"description":"<p>Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor.</p>\n<p><strong>Primary Responsibilities</strong></p>\n<ul>\n<li>Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting</li>\n<li>Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc.)</li>\n<li>Remote troubleshooting and resolution of support tickets</li>\n<li>Leveraging enterprise IT &amp; networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud</li>\n<li>Creating and maintaining internal documentation for training and reference</li>\n<li>Working closely with Honest engineers, field technicians, and customer support personnel</li>\n<li>Working shifts that may include evenings or weekends</li>\n</ul>\n<p><strong>Personal attributes</strong></p>\n<ul>\n<li>Friendly and enthusiastic</li>\n<li>Excellent communication skills</li>\n<li>Self-motivated and driven</li>\n<li>Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting</li>\n<li>Technically savvy and comfortable dealing with a variety of residential and small business customer network set-ups</li>\n</ul>\n<p><strong>About Honest Networks, Inc.</strong></p>\n<p>Honest Networks believes high quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at <a class=\"external\" href=\"http://www.honest.net\" rel=\"nofollow\">www.honest.net</a></p>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Outstanding customer service: friendly demeanor, sincere empathy for customer issues &amp; frustrations, highly responsive to support tickets/issues</li>\n<li>Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat</li>\n<li>1+ years in technical support, help desk or other IT-related, customer-facing role</li>\n<li>Comfortable working in a command line interface (CLI)</li>\n<li>Ability to work outside of normal business hours</li>\n<li>Comfortable working remotely through on-site technicians to resolve customer issues</li>\n<li>Strong preference for experience as an installation technician or other field experience</li>\n<li>Bonus: CompTIA Network+ or equivalent certification</li>\n</ul>\n<p> </p>\n<p><strong>One more thing</strong></p>\n<p>In your cover letter, please answer the following question: According to honest.net, what is the monthly price for Home Gigabit service?</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive salary with an estimated range of $20-25/hr based on capabilities and track record</li>\n<li>Stock options</li>\n<li>Flexible schedule</li>\n<li>Paid time-off</li>\n<li>Medical and dental benefits</li>\n<li>Collaborative environment</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1314427/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/technical-support-help-desk-associate-1314427","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1317166,"datePosted":"2022-07-20T03:39:05","company":"Paired","position":"German Editor","tags":["ADS","copywriting","customer support","marketing","mobile","seo","social media","management","content","strategy","research","product","games","knowledge","editor","spark","creative","German","English","content strategy","business","hiring","people","partnerships","editing","culture","events","reporting","engagement","IT","learning","law","media","applications","support","diversity","g-suite","insurance"],"description":"<p>We’re looking for a friendly, enthusiastic, and digitally-savvy German editor to join our team and provide engaging, quality relationship content for our local audience of couples.</p>\n<p>Reporting to our Head of Content, you’ll be responsible for developing and managing our local content strategy in German, overseeing ongoing localisation of the app, and developing new content partnerships in our German markets.</p>\n<p>This is an exciting opportunity to join a small and fast-growing company and to bring relationship care to more couples around the world.</p>\n<p> </p>\n<div class=\"h3\">Responsibilities</div>\n<p>Reporting directly to Jenny Drew (our Head of Content), you will:</p>\n<ul>\n<li>Translate, transcreate, and localise content from English into German across the Paired app, website, and marketing channels including social posts, paid ads and newsletters</li>\n<li>Produce a high volume of quality original content (including quizzes, tips, games, and questions packs) that’ll spark meaningful conversations for German-speaking couples</li>\n<li>Stay on top of the latest social media trends, news stories, local events and research studies to inform editorial planning and product improvements</li>\n<li>Work with our in-house user research team to run surveys and user interviews that identify local user needs and produce content and product recommendations to address them</li>\n<li>Be the guardian of the German app experience, reviewing app content and copy for new features</li>\n<li>Champion the local style guide, working with local editorial counterparts to understand standards for quality and engagement, and tone of voice</li>\n<li>Manage media enquiries and interview requests</li>\n<li>Help out with customer support tickets and Store reviews when necessary</li>\n<li>Track performance and understand the business impact of your work</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Fluency in both English and German</li>\n<li>3+ years of experience in copywriting, editing, and transcreating content for a lifestyle app or website</li>\n<li>A deep well of creative story ideas, and a strong sense of reader service and journalistic standards for excellence</li>\n<li>Passionate about the relationship space including an awareness of the latest local research, theory, and trends</li>\n<li>Have meticulous attention to detail, strong organisation, and collaboration skills</li>\n<li>Proficient in digital publishing tools, such as content management systems</li>\n<li>Knowledge of SEO best practice and how to apply it to creative content</li>\n<li>Comfortable with technology – both with desktop and mobile devices</li>\n<li>High responsiveness to feedback and edits</li>\n<li>Passionate about our mission to expand the reach of relationship care to more people</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>Besides of fast career progression and joining a mission to help millions of people with their relationship, we are offering the following benefits:</p>\n<p>General benefits:</p>\n<ul>\n<li>25 days annual leave (+public holidays)</li>\n<li>£1,000 / €1,150 learning budget each year</li>\n<li>Company offsite every quarter (so far we’ve had Malaga, Florence and Lisbon...)</li>\n<li>Enhanced Maternity and Paternity leave</li>\n</ul>\n<p>Your work location:</p>\n<ul>\n<li>Fully remote working from anywhere in Europe</li>\n<li>Coworking space subsidization (£250 / €300 per month)</li>\n</ul>\n<p>Your compensation package:</p>\n<ul>\n<li>Salary range: £40-50k / €45-58k</li>\n<li>Significant stock options</li>\n<li>Comprehensive health insurance</li>\n</ul>\n<p>Your tech stack:</p>\n<ul>\n<li>Mac laptop</li>\n<li>Modern work tools like Notion, slack, G-Suite, ...</li>\n</ul>\n<p> </p>\n<div class=\"h3\">Diversity &amp; inclusion at Paired</div>\n<ul>\n<li>Our core value is championing relationships. Our app was built to serve all couples regardless of culture, gender, sexual orientation, and ethnicity.</li>\n<li>We strive to create an inclusive environment where unique perspectives are encouraged. We consider all employment applications regardless of age, disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation, or any other status protected by applicable law</li>\n<li>We regularly review our hiring processes, materials and pipeline to ensure they are accessible and free of bias, offering equal opportunity to underrepresented groups. We are also always learning. We maintain open minds and welcome feedback on how we can improve, no matter where it comes from</li>\n</ul>\n<p> </p>\n<div class=\"h3\">And one last thing…</div>\n<p>Excited by our business but not sure you meet the job criteria? Not to worry! If you feel you have that special something and could contribute to our mission, get in touch anyway. We are always looking to add great people and we know that you are more than your CV. We would encourage you to apply regardless as we don’t believe that ticking off a list of skills is the only thing that makes a great candidate.</p>\n<img src=\"https://remotive.com/job/track/1317166/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/writing/german-editor-1317166","locationReq":"Europe","source":"remotive","slug":"remotive","reqLocation":"Europe"},{"id":1300685,"datePosted":"2022-07-17T03:39:34","company":"CloudTalk","position":"Data Engineer","tags":["AWS","backend","cloud","customer support","developer","elasticsearch","finance","frontend","kafka","mongoDB","product manager","python","saas","sales","scrum","sql","management","design","programming","Engineering","product","CI/CD","QA","communications","data","German","English","tableau","business","zendesk","ETL","intercom","warehouse","people","amplitude","data engineering","Snowflake","culture","data pipelines","engineering manager","APIs","IT","streaming","investment","hubspot","organization","cloud telephony","data-driven","communication","data governance","support","pipedrive"],"description":"<p><img alt=\"\" src=\"https://workablehr.s3.amazonaws.com/uploads/photos/533655/459e472af53dfda30d8c7d6a0ef8ac6c.png\" title=\"Welcome\">Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team dedicated to providing an excellent product to our customers and an excellent work environment to our colleagues. To that end, we’ve put together a generous benefits package (including unlimited paid holidays!) and made it available to our new hires from Day One.</p>\n<p>CloudTalk is a company you can lean on even in these trying times.</p>\n<p>All our engineering teams contribute towards one product. Within an engineering team you will find 10-15 colleagues. Each team consists of Backend and Frontend developers, QA engineers, Product manager, Tech lead, and Engineering manager (Spotify model). Our teams focus on various projects in different areas. Not only will you do maintenance or upgrading of our core functionalities (newer technologies, versions, compatibility issues, architectural changes), but also you will be creating new features. We operate in SCRUM and we have two-week sprints with code reviews before pull requests.</p>\n<p>This is <a class=\"external\" href=\"https://www.cloudtalk.io/our-story\" rel=\"nofollow\">our story.</a> Do you want to be a part of it?</p>\n<p><strong>We are looking for an experienced Data Engineer who will help us change the way we look at and utilise our data. You will be part of a brand new Data Team (comprising of Data Analysts, Data Engineers and Data Scientists). </strong></p>\n<p>You'll be able to work with a modern cloud tech stack, Tableau for visualizations, Keboola and Redshift (or Snowflake) on the backend, thinking of using DBT and working with various data sources as HubSpot, ChartMogul, MongoDB, MariaDB, ElasticSearch, Zendesk, Intercom, Amplitude, and many others.</p>\n<p> </p>\n<div class=\"h3\">What you'll work on:</div>\n<ul>\n<li>Design and drive execution of our data pipelines and tooling to deliver scalable and reliable data consumption</li>\n<li>Work on data delivery from different data sources to our data lake / warehouse</li>\n<li>Focus on data cleaning and optimization of our ETL / ELT pipelines within platform to deliver most important data sets</li>\n<li>Document our data and processes</li>\n<li>Collaborate with the team on designing and building a scalable modern data platform</li>\n<li>Champion a culture of data-driven decision making within the product organization and educate power users across the organization</li>\n<li>Cooperate closely with data analysts to provide smooth data pipelines</li>\n<li>Work with users across the organization to establish data hygiene best practices</li>\n<li>Partner with Data users, Analysts and other teams to understand current and future data needs</li>\n<li>Identify, document and promote data engineering best practice</li>\n</ul>\n<div class=\"h3\">What we are looking for:</div>\n<ul>\n<li>2+ years experience as Data Engineer ideally in SaaS industry</li>\n<li>You have experience with ELT/ ELT pipeline building &amp; maintenance</li>\n<li>You have proven skills with Python programming language</li>\n<li>You have extensive experience with SQL</li>\n<li>You have practical experience with data modeling</li>\n<li>You have practical experience with data warehouse management</li>\n<li>You have experience with AWS services</li>\n<li>You are experienced in CI/CD practices</li>\n<li>You have good written and verbal communication skills and ability to work closely with analytical and business partners</li>\n</ul>\n<div class=\"h3\">You’ll get bonus points for:</div>\n<ul>\n<li>experience with Keboola, Snowflake, dbt</li>\n<li>familiarity with Data APIs</li>\n<li>experience with streaming services - Kafka / Confluent</li>\n<li>experience with MLOps</li>\nyou have practical experience with Data governance &amp; data quality best practices</ul>\n<div class=\"h3\">Why you will love to be a CloudTalker:</div>\n<p>🏖 Unlimited Paid Time off<br>🏢 Work fully remote or from any of our offices (Malaga/Prague/Bratislava)<br>⏳ Flexible working hours (with no daily core hours)<br>💶 Referral bonus up to 5000 EUR<br>📈 Employee Stock Ownership Plan<br>💰 Quarterly bonuses depending on the performance of the company<br>💪🏼 Freelance / Full-time<br>🏋🏼‍♀️ Multisport benefit card (only cz&amp;sk market)</p>\n<div class=\"h3\">Even more reasons you won't be able to resist us:</div>\n<p>👥 Team buildings and workshops<br>🗣 Communications coach<br>📚 Birthday book of your choice<br>🇬🇧/🇩🇪English &amp; German Language courses<br>🇸🇰/🇨🇿Slovak &amp; Czech language courses<br>👕 Company merchandise</p>\n<p><br><img alt=\"\" src=\"https://workablehr.s3.amazonaws.com/uploads/photos/533655/037376bee744f641db4c1d34e3577002.png\" title=\"About\">CloudTalk ☁️ is a modern, user-friendly cloud telephony solution that has disrupted the $50 billion stagnant telephony market. Our easy integrability and advanced features save our clients an average of 2-3 minutes on every 📞 phone call! Our solution is loved by customer support and sales teams the world over. We can, of course, back this bold claim with data – check out our reviews and accolades on <a class=\"external\" href=\"https://www.capterra.com/p/182004/CloudTalk/\" rel=\"nofollow\">Capterra</a>, <a class=\"external\" href=\"https://marketplace.pipedrive.com/app/cloud-talk/9f5f8e12f3836e83\" rel=\"nofollow\">Pipedrive Marketplace</a>, <a class=\"external\" href=\"https://www.g2.com/products/cloudtalk/reviews\" rel=\"nofollow\">G2.</a></p>\n<p>We believe in connecting the world not only through technology but also through people. CloudTalk’s 230+ employees represent over 22 nationalities 🌎 and work remotely from Europe, Asia, and South America. Our clients span industries like SaaS, e-commerce, tech, and finance. Some of our biggest partners are Fujitsu, Mercedes, Oyo, and the Ministry of Health of the Slovak Republic.</p>\n<p>We’re thrilled to announce that we have raised <a class=\"external\" href=\"https://www.cloudtalk.io/blog/cloudtalk-raises-7-3m-series-a-for-its-modern-phone-suite-now-what\" rel=\"nofollow\">$7.3M in Series A funding</a>! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.</p>\n<p>👉🏻 How our Co-Founder started <a class=\"external\" href=\"https://zero2hero.sk/viktor-vanek/\" rel=\"nofollow\">Viktor Vanek in CloudTalk</a></p>\n<p>👉🏻 CloudTalk on <a class=\"external\" href=\"https://www.crunchbase.com/organization/cloudtalk-io\" rel=\"nofollow\">crunchbase</a></p>\n<p>External Referral Program – Recommend a developer to ondrej.sykala@cloudtalk.io and get a new Macbook (2000 eur value) after 3 months probation period</p>\n<img src=\"https://remotive.com/job/track/1300685/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/data/data-engineer-1300685","locationReq":"Europe, Asia, South America","source":"remotive","slug":"remotive","reqLocation":"Europe, Asia, South America"},{"id":1300019,"datePosted":"2022-07-15T23:39:46","company":"Order","position":"Director of Operations","tags":["consulting","customer support","excel","sql","growth","management","operations","strategy","B2B","customer experience","deployment","data","zendesk","front","hiring","reporting","startup","IT","marketplace","law","organization","data-driven","support","programs","training"],"description":"<p><br><br></p>\n<div class=\"h3\">Company Description</div>\n<p>Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.</p>\n<p>Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.</p>\n<p>See growth from a new perspective, when everything is in Order. Visit us at Order.co.</p>\n<p><br><br></p>\n<div class=\"h3\">Job Description</div>\n<p>We are looking for an experienced operations and customer support leader who will be instrumental in helping Order solidify and scale a world-class customer experience.</p>\n<p>Reporting to the SVP of Operations, the Director of Operations will be responsible for driving strategy and execution of key functions on the front lines of Order. Ideal candidates are self-starters, build high performing teams that celebrate wins and learn at every opportunity, and are looking to help shape the future of spend management.  </p>\n<p><strong>What you’ll do</strong></p>\n<ul>\n<li>\n<p>Oversee the day-to-day deployment of resources (hiring, staffing, scheduling) across operations and support groups</p>\n</li>\n<li>\n<p>Identify and implement short- and long-term opportunities to iterate, optimize, and automate our support and operations workflows</p>\n</li>\n<li>\n<p>Manage and maximize the efficacy of offshoring work to virtual assistants in an effort to improve service levels at reasonable costs</p>\n</li>\n<li>\n<p>Oversee quality and training programs across teams</p>\n</li>\n<li>\n<p>Clearly and concisely surface data-backed, actionable insights and/or recommendations to key stakeholders throughout the organization</p>\n</li>\n<li>\n<p>Work cross-functionally to improve internal cohesion and collaboration in service of Order’s customers</p>\n</li>\n<li>\n<p>Develop and upskill our talented crop of managers and leads</p>\n</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Qualifications</div>\n<ul>\n<li>You have experience building, growing, and leading high performing teams</li>\n<li>\n<p>You are an analytical and data-driven decision-maker, problem solver, and builder</p>\n</li>\n<li>\n<p>You are able to comfortably navigate between high-level strategic planning and hands-on execution work </p>\n</li>\n<li>\n<p>You are a confident communicator and presenter and are able to effectively collaborate across departments and with external stakeholders</p>\n</li>\n<li>\n<p>You are proficient in Zendesk (required), Excel/Sheets (required), and SQL/BI tools (preferred)</p>\n</li>\n<li>\n<p>You have experience in high growth, high speed, high innovation environments, ideally within tech/startup ops or success, e-commerce, or consulting</p>\n</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Additional Information</div>\n<p><strong>What you'll receive</strong></p>\n<ul>\n<li>\n<p>A competitive compensation package, including a bonus structure, as well as stock options</p>\n</li>\n<li>\n<p>Robust medical, dental, vision, and wellness benefits</p>\n</li>\n<li>\n<p>Flexible time off and remote work policies</p>\n</li>\n<li>\n<p>Employer-sponsored 401(k) with employer matching contributions</p>\n</li>\n</ul>\n<p>Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.</p>\n<img src=\"https://remotive.com/job/track/1300019/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/business/director-of-operations-1300019","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1295978,"datePosted":"2022-07-15T07:39:55","company":"Commuty SA","position":"Customer Success Specialist","tags":["admin","contract","customer support","saas","sales","growth","management","project management","customer success","mobility","product","project manager","creative","English","account management","people","onboarding","culture","startup","French","IT","writing","sales cycle","revenue","support","dutch","insurance","workday","software"],"description":"<p><br><br></p>\n<div class=\"h3\">Company Description</div>\n<p>At Commuty we’re making parking &amp; commuting smarter for companies. We help employees organize their workday in the most efficient, happy and green way!</p>\n<p>In 5 years, we worked for many types of companies, from small to big ones, such as AG Insurance, Social Lab, L’Oréal or UCB.</p>\n<p> We have ambitious goals for the coming months, and we need ambitious new team mates to reach them. <strong>We’d love your help here!</strong></p>\n<p><br><br></p>\n<div class=\"h3\">Job Description</div>\n<p>You are good at maintaining excellent <strong>Customer Relationships</strong>, and you’d like to serve <strong>a cause that matters?</strong></p>\n<p>You love <strong>finding creative solutions</strong> to complex issues?</p>\n<p>You want to work with a <strong>young and dynamic team</strong> of incredibly driven people, to accelerate our growth?</p>\n<p>We have a space for you!</p>\n<p> </p>\n<p><strong>WHAT WE EXPECT FROM YOU</strong></p>\n<p>As a Customer Success Specialist, you’ll be in charge of ensuring <strong>our Customer’s well-being</strong> and making their experience with Commuty the best it can be. This includes various tasks:</p>\n<p><strong>1.    </strong><strong><u>Manage the Customers </u></strong></p>\n<p>This is the <em>“Account Management”</em> part of the job. As from the signature of the contract, you will be the Commuty contact person for the Customers you manage. Your tasks will mainly be:</p>\n<p><strong>Act as Project Manager for the launch of newly signed Customers. Mainly: </strong></p>\n<ul>\n<li>Be responsible for the successful onboarding of our new Customers, once their contract is signed, in collaboration with the sales and tech team</li>\n<li>Set up and manage the Customer’s environment in the app</li>\n<li>Inform &amp; train the relevant stakeholders of the Customer on the usage of the  app</li>\n<li>Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager.</li>\n</ul>\n<p> </p>\n<p><strong>Manage Customer relationships to increase Customers LTV and prevent churn. Mainly:</strong></p>\n<ul>\n<li>Collect regular feedback from your Customers</li>\n<li>Propose relevant actions to take or developments to make to the team &amp; Customers</li>\n<li>Present new features to our Customers</li>\n<li>Increase Customers LTV and reducing churn</li>\n</ul>\n<p> </p>\n<p><strong>Make Upsells to Achieve annual renewal and upselling revenue targets. Mainly:</strong></p>\n<ul>\n<li>Manage the upsell sales cycle from Feature presentation &amp; demo, offer, negotiation to signature</li>\n<li>Collaborate with sales team when needed</li>\n</ul>\n<p> </p>\n<p><strong>2.    </strong><strong><u>Reinforce our Customer support. </u></strong></p>\n<p><br>This represents the <em>‘Customer support’</em> part of the job. You will spend part of the week working with the support team.</p>\n<p>You will be asked to:</p>\n<ul>\n<li>be the point of contact for frontline support requests. If needed, dispatch the requests to the relevant team members;</li>\n<li>assist and educate our Customers in how to use our product;</li>\n<li>update and feed our FAQ page;</li>\n<li>make suggestions for improving the support process;</li>\n<li>propose product improvement to try to reduce the support needed for specific functionalities.</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>HOW WE SEE THINGS FOR THE FIRST 12 MONTHS </strong></p>\n<p><strong>Month 1.</strong> Understand Commuty, our why, our how, our whats. Understand how our team works and what everyone does. Understand our product and added value.</p>\n<p><strong>Month 2-3</strong>. Work closely with our team to learn about our Customers. Start support tasks and assist in launches.</p>\n<p><strong>Months 3-9. </strong>Start taking ownership of Customers and projects. Be their main point of contact and answer their questions</p>\n<p><strong>After 9 months.</strong> Manage your own portfolio and make sure our Customers have the right product running smoothly for them. Propose and present the new features to fit their needs and upsell their subscription.</p>\n<p><br><br></p>\n<div class=\"h3\">Qualifications</div>\n<ul>\n<li>Empathy, and patience, but with the ability to be firm</li>\n<li>Good writing, listening and negotiation skills</li>\n<li>Proactive and autonomous</li>\n<li>Excellent interpersonal skills</li>\n<li>Notions of project management and/or Customer support are assets</li>\n<li>Experience in a SaaS company is a plus</li>\n<li>Perfectly bilingual French / Dutch and super fluent in English,</li>\n<li>Rigorous, well-organized and methodical (results-driven)</li>\n<li>Bachelor degree in any relevant skills</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Additional Information</div>\n<p><strong>WHAT YOU WILL GET</strong></p>\n<ul>\n<li>Tremendous growth opportunities</li>\n<li>Be a part of a dynamic team focused on taking Commuty to the next level</li>\n<li>Cool work environment that is caring, fun, and collaborative</li>\n<li>Office in Louvain-la-Neuve &amp; Brussels, with a strong culture of remote work</li>\n<li>A salary package in line with your experience and skills</li>\n<li>Last but not least, the satisfaction of making a positive impact on society and employee well-being</li>\n</ul>\n<p>‍</p>\n<p><strong>A WORD ABOUT COMMUTY</strong></p>\n<p>Commuty is a Belgian startup founded 6 years ago with the powerful will to make a difference and address environmental challenges of our society.</p>\n<p>Our 1st focus is the workplace: we develop a software to improve parking &amp; desk management and boost green mobility in companies &amp; office buildings.</p>\n<p>We make complex workplace issues become super easy to deal with, thanks to digitization and innovation. At the end of the day, we help employees organize their workday in the most efficient, happy and green way!</p>\n<p> </p>\n<p><strong>INTERESTED? </strong></p>\n<p>Apply!</p>\n<p>If your application is selected we will get in touch to organize:</p>\n<ul>\n<li>Screening call of 30min</li>\n<li>Case</li>\n<li>In-person/videocall Case review interview of 1hr</li>\n<li>Fit interview with our co-founders of 1 hour‍</li>\n</ul>\n<p>Talk soon!</p>\n<img src=\"https://remotive.com/job/track/1295978/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-success-specialist-1295978","locationReq":"Belgium","source":"remotive","slug":"remotive","reqLocation":"Belgium"},{"id":1302263,"datePosted":"2022-07-14T11:39:02","company":"Motion","position":"Technical Support Analyst","tags":["analyst","customer support","growth","email","Engineering","documentation","product","knowledge","zendesk","front","intercom","websites","technical support","culture","writing","ticketing","revenue","support","relay","insurance","software","bugs"],"description":"<p style=\"min-height: 1.5em;\">75k+ base salary + equity compensation</p>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"><strong>About Motion</strong></p>\n<p style=\"min-height: 1.5em;\">Motion’s mission is to empower everyone to do their best work by automatically optimizing their schedule. By constantly monitoring and reorganizing their to-do list and calendar, we help professionals make time for their highest priority tasks while never missing any deadlines. We are growing extremely quickly: several million in annual recurring revenue, 9x year-over-year growth, and trusted by 10,000+ users from world-class companies. Motion has raised over $10M from top-tier investors, including recently our Series A, and was part of Y Combinator’s Winter 2020 class.</p>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"><strong>The Role</strong></p>\n<p style=\"min-height: 1.5em;\">You will work with Motion’s customer support team to help customers solve their problems, communicating with customers via email support ticketing system. You will also work on projects such as writing articles for our knowledge base, exploring new support software, synthesizing top customer problems for Motion’s product and engineering teams, and other support-related initiatives.</p>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"><strong>Responsibilities</strong></p>\n<ul style=\"min-height: 1.5em;\">\n<li>\n<p style=\"min-height: 1.5em;\">Help customers via email, troubleshoot problems, answer questions</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Write documentation to help users help themselves (FAQ, knowledge base, product updates, etc)</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Synthesize top customer pain points and requests to product team and help assess priority</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Relay bugs to engineering teams and help assess urgency</p>\n</li>\n</ul>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"><strong>What we’re looking for</strong></p>\n<ul style=\"min-height: 1.5em;\">\n<li>\n<p style=\"min-height: 1.5em;\">2+ years of technical support experience</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Experience using support ticketing systems e.g., Zendesk, Front, Intercom, etc.</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Strong problem solver, quick learner, can keep up with rapidly evolving product</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Strong understanding of technology, how websites and software work</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Empathetic to users, cares about understanding their underlying problems rather than just what they ask for</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Work remotely from anywhere in the US</p>\n</li>\n<li>\n<p style=\"min-height: 1.5em;\">Bonus: Worked with productivity software before or passion for productivity products</p>\n</li>\n</ul>\n<p style=\"min-height: 1.5em;\"> </p>\n<p style=\"min-height: 1.5em;\"><strong>Our company culture, or why you may or may not be excited about joining us:</strong></p>\n<p style=\"min-height: 1.5em;\"><a href=\"https://www.usemotion.com\" rel=\"nofollow\" target=\"_blank\">Motion Website</a></p>\n<p style=\"min-height: 1.5em;\"><a href=\"usemotion.com/culture\" rel=\"nofollow\" target=\"_blank\">Motion Company Culture</a></p>\n<p style=\"min-height: 1.5em;\"><a href=\"https://motionapp.notion.site/Motion-is-Hiring-428e7192238449418c885edece56e6f1\" rel=\"nofollow\" target=\"_blank\">Motion Careers FAQ</a></p>\n<p style=\"min-height: 1.5em;\">Motion offers a competitive salary and equity compensation, medical, dental, and vision health insurance</p>\n<img src=\"https://remotive.com/job/track/1302263/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/technical-support-analyst-1302263","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1300929,"datePosted":"2022-07-11T17:39:48","company":"MessageMedia","position":"Customer Service Representative","tags":["api","customer support","go","sales","video","management","email","product","windows","CRM","knowledge","Enterprise","retail","customer service","web","English","business","front","people","APIs","engagement","media","fraud","customer-focused","communication","support","billing","firefox"],"description":"<p>ClickSend is a global leader in business communication solutions, whose reputation is built on technical expertise, industry experience, quality support and service reliability. We provide businesses of all shapes and sizes the ability to send and receive SMS, MMS, Rich Media, Email, Voice and Post worldwide via web, app, or API. We're a small team based in Perth, Australia, but we're a global brand with offices in the US, UK and Philippines. </p>\n<p>ClickSend (and parent company MessageMedia) are proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch's APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.</p>\n<p>ClickSend is currently looking for a Customer Support Representative that will be on the front line of our great support team. We are looking for someone who can work from home, who is customer-focused and able to provide online support to our customers to help resolve any product and sales issues, answer account and billing questions and in some cases, make new sales. </p>\n<p><strong>To be successful you will have the following skills: </strong></p>\n<ul>\n<li>Open and maintain customer accounts by recording account information</li>\n<li>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution </li>\n<li>Recommend potential products or services to management by collecting customer information and analysing customer needs</li>\n<li>Contribute to team effort by accomplishing related results as needed</li>\n<li>Identify and assess customers' needs to achieve satisfaction </li>\n<li>Build sustainable relationships of trust through open and interactive communication </li>\n<li>Provide accurate, valid and complete information by using the right methods/tools </li>\n<li>Go the extra mile to engage customers </li>\n</ul>\n<p><strong>Top Skills – Essential:</strong></p>\n<ul>\n<li>Proven customer support experience </li>\n<li>Fluent in English – Written and Verbal </li>\n<li>Strong contact and engagement with customers but courteous and professional </li>\n<li>Familiar with CRM systems and practices • Identify fraud and spam Excellent communication and presentation skills </li>\n<li>Ability to multi-task, prioritize and manage time effectively </li>\n</ul>\n<p><strong>Proficiencies:</strong></p>\n<ul>\n<li>Customer Service </li>\n<li>Product Knowledge </li>\n<li>Quality Focus </li>\n<li>Market Knowledge </li>\n<li>Listening Skills </li>\n<li>Resolving Conflict </li>\n<li>Multitask </li>\n<li>Patience </li>\n<li>Positive Attitude </li>\n<li>Attention to Detail </li>\n<li>People-Oriented </li>\n<li>Problem Solving </li>\n<li>Organizational Skills </li>\n<li>Adaptability </li>\n<li>Ability to Work Under Pressure </li>\n<li>Computer Skills</li>\n</ul>\n<p><strong>Important Information:</strong></p>\n<ul>\n<li>This role may be required to work outside standard business hours due to the 24/7 nature of the team's roster.</li>\n<li>Please provide a copy of your CV when applying – those who do not, will not receive a call back.</li>\n<li>You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:</li>\n</ul>\n<ul>\n<ul>\n<li>PC – Intel i5 4th Gen (or higher) – self provided</li>\n<li>Minimum OS Version: Windows 10 or higher</li>\n<li>Internet browser (preferably Chrome – but can use Edge, Firefox etc.)</li>\n<li>Minimum RAM: 8 GB</li>\n<li>Minimum HDD Space: 1 GB</li>\n<li>Headset: USB Headset (noise cancelling)</li>\n<li>Web Camera (for team meetings)</li>\n<li>Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload &amp; Download Internet speed is required.</li>\n</ul>\n</ul>\n<p>We are looking to start someone as soon as possible so apply today and let's talk real soon.</p>\n<img src=\"https://remotive.com/job/track/1300929/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-service-representative-1300929","locationReq":"Philippines","source":"remotive","slug":"remotive","reqLocation":"Philippines"},{"id":1297830,"datePosted":"2022-07-10T05:39:11","company":"Stacker","position":"S/VP Revenue","tags":["customer support","education","go","marketing","sales","growth","management","content","strategy","B2B","customer success","research","product","Enterprise","creative","business","account management","leadership","hiring","people","KPIs","culture","events","reporting","learning","media","organization","testing","revenue","support","diversity","architecting"],"description":"<p>Stacker Media is seeking a S/VP Revenue to lead their rapidly scaling branded content studio, directly overseeing a business that has grown 500% to $4M in ARR in the last 12 months. From defining go-to-market strategy and managing P&amp;L, to leading the team and collaborating on new product offerings, you’ll be responsible for building on the traction for our brand Studio and operationalizing customer revenue channels. As the business unit leader, you’ll be responsible for setting the go-to-market strategy and overseeing all sales, account management, and integrated customer support teams, and report directly to the COO. This is a full-time leadership role and the successful candidate will have a proven track record at a growth stage company with experience architecting and managing an organization from $5M to $20M in revenue growth. We are also a company that cares deeply about its people and this candidate should have a reputation for mentorship, accountability and should be a magnet for similarly high-integrity, high-performance talent.</p>\n<p> </p>\n<p>The Company</p>\n<p>Stacker is a new media company excited by the future of journalism. Every day, our efforts center on developing new and more sustainable ways to produce, distribute, and fund great storytelling that contextualizes our world and drives impact for news publishers big and small. We do this through a number of ways—from our tech-forward storytelling method and freely accessible newswire, to offering a structured avenue for non-publisher organizations to participate and contribute to quality journalism.</p>\n<p>Our ultimate mission is to empower the world’s publishers: through a commitment to provide free access to great storytelling and by championing innovation in how journalism is done, we enable our national- and local-scale publishing partners to engage their audiences and focus on their own original reporting.</p>\n<p>As a bootstrapped company, we’re a resourceful team focused on building an inclusive, equitable culture around shared values of integrity, ownership, and collaboration. Building for the future is reflected in the way we work: we are remote-first, embrace flexible schedules, and offer competitive benefits and perks including unlimited vacation, an employee equity program, heath &amp; dental coverage, and 401(k) matching.</p>\n<p>We’re always looking for curious, media-minded thinkers to join the team. We encourage women, people of color, veterans, people with disabilities and gender nonconforming candidates to apply.</p>\n<p> </p>\n<p>About you</p>\n<p>You’re entrepreneurial and a natural seller, with the ability to set, communicate, and execute a strategic vision. You’re a collaborative business leader with strong empathy for customers and a passion for revenue growth. You’re enthusiastic about leading a multi-functional organization and working in an early-stage, high-growth environment. You’re an inspiring and creative leader excited about the opportunity to scale a proven business from “1 to 100” and achieve the next stage of growth.</p>\n<p>You will:</p>\n<ul>\n<li>Operationalize and execute the Studio go-to-market strategy; today we have 50+ paying customers, and aim to grow the business 5-10x over the next 2-3 years</li>\n<li>Own and drive Studio business KPIs, including net new customers, revenue retention, and top-line revenue growth</li>\n<li>Develop commercial growth strategies testing &amp; scaling new revenue growth strategies, including sales channels, upsell initiatives, and B2B marketing</li>\n<li>Hire and recruit senior talent to scale the commercial organization</li>\n<li>Work directly with the COO to develop and iterate on our core offering; lead go-to-market for newly developed product lines</li>\n<li>Collaborate directly with the business leaders across Editorial, Research, and Distribution on the company’s B2B growth plans</li>\n<li>Directly manage and develop the current sales and customer success teams; you’ll oversee a lean team of 9 people with plans to scale 20+ people in the next 6-12 months</li>\n<li>Provide support on strategic sales and key account conversations to ensure enterprise revenue growth for Studio</li>\n<li>Rethink process and operational challenges for Studio business, working with teams to better systems and tools to help manage future scale</li>\n<li>Active role on the Stacker leadership team responsible for defining company strategy, forecast, OKRs, and business KPIs</li>\n<li>Build and maintain a customer-driven organization</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>10+ years of operating experience in a sales, AM, or business strategy environment and 5+ years experience managing a team; demonstrated success scaling commercial teams is a major plus</li>\n<li>Customer driven mindset with a high degree of emotional intelligence</li>\n<li>Experience hiring and developing high performing sales and/or customer success teams</li>\n<li>Autonomous self-starter with a bias for action; capable of delivering results without direction</li>\n<li>Entrepreneurial with a willingness to wear multiple hats</li>\n<li>Decisive with the ability to manage change and ambiguity</li>\n<li>Strong communicator and interpersonal skills</li>\n<li>Low ego and a strong instinct for collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>Employee wellbeing is top of mind for the Stacker team. We offer the following for benefits to all team members:</p>\n<ul>\n<li>Competitive Base</li>\n<li>Equity Stock Option Program</li>\n<li>Full Health &amp; Dental Coverage</li>\n<li>Fully Remote Team</li>\n<li>Unlimited PTO</li>\n<li>401k Matching</li>\n<li>3 Months of Paid Family Leave</li>\n<li>Weekly Meal Expense</li>\n<li>$250 Annual Education Stipend + StackerU continuous learning curriculum</li>\n<li>Annual Team Offsites</li>\n<li>Monthly Virtual Social Events</li>\n<li>Awesome team culture!</li>\n</ul>\n<p>Stacker is dedicated to creating a diverse and inclusive newsroom that reflects the communities we serve. We encourage women, people of color, veterans, people with disabilities and gender nonconforming candidates to apply.</p>\n<p>Stacker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</p>\n<img src=\"https://remotive.com/job/track/1297830/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/finance-legal/s-vp-revenue-1297830","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1300686,"datePosted":"2022-07-05T15:39:50","company":"CloudTalk","position":"DevOps Engineer","tags":["amazon","AWS","backend","cloud","customer support","developer","devops","docker","elasticsearch","finance","frontend","golang","kafka","kubernetes","linux","mongoDB","postgresql","product manager","python","saas","sales","scrum","security","SRE","growth","management","operations","design","programming","product engineering","Engineering","product","CI/CD","QA","communications","knowledge","data","Redis","German","English","infrastructure","terraform","zendesk","GCP","people","clusters","jenkins","engineering manager","gitlab","database","development","debugging","IT","ansible","investment","organization","cloud telephony","problem-solving","grafana","github","support","production","pipedrive","datadog"],"description":"<p><img alt=\"\" src=\"https://workablehr.s3.amazonaws.com/uploads/photos/533655/76e28c1e0f3a60ba93d35f112a5e63dc.png\" title=\"\">Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team dedicated to providing an excellent product to our customers and an excellent work environment to our colleagues. To that end, we’ve put together a generous benefits package (including unlimited paid holidays!) and made it available to our new hires from Day One.</p>\n<p><strong>CloudTalk</strong> is a company you can lean on even in these trying times.</p>\n<p>All our engineering teams contribute towards one product. Within an engineering team you will find 10-15 colleagues. Each team consists of Backend and Frontend developers, QA engineers, Product manager, Tech lead, and Engineering manager (Spotify model). Our teams focus on various projects in different areas. Not only will you do maintenance or upgrading of our core functionalities (newer technologies, versions, compatibility issues, architectural changes), but also you will be creating new features. We operate in SCRUM and we have two-week sprints with code reviews before pull requests.</p>\n<p>This is <a class=\"external\" href=\"https://www.cloudtalk.io/our-story\" rel=\"nofollow\">our story.</a> Do you want to be a part of it?<br><br></p>\n<div class=\"h3\">What you will do:</div>\n<ul>\n<li>Design, build, harden, and maintain the core infrastructure used by all of CloudTalk’s engineering teams</li>\n<li>Automate every aspect of our infrastructure to remove any human intervention as much as possible</li>\n<li>Design and deploy new services into kubernetes cluster</li>\n<li>Implement security policies across cloud-based infrastructure</li>\n<li>Optimize existing services to achieve better performance</li>\n<li>Develop effective tooling, alerts, and response to both identify and address reliability risks</li>\n<li>Drive and promote protocols on production readiness and operational excellence</li>\n<li>Partner with product engineering teams to debug production outages and carry out action items to improve the reliability of those systems</li>\n<li>Participate in design reviews and production reviews for new features, products, or pieces of infrastructure</li>\n<li>Plan for the growth of CloudTalk’s infrastructure</li>\n</ul>\n<div class=\"h3\">What we are looking for:</div>\n<ul>\n<li>Knowledge of Python or Golang</li>\n<li>Managing 24/7 production infrastructure and Kubernetes clusters (AWS/GCP...)</li>\n<li>Understanding of modern development and operations processes and methodologies</li>\n<li>Experience with Linux administration</li>\n<li>Experience with CI/CD management (Gitlab/Bitbucket/Github/Jenkins) and configuration management (e.g. terraform, ansible, helm, kustomize, docker, ...)</li>\n<li>Knowledge of gitops principles</li>\n<li>Secret management (Vault, AWS secret manager, ...)</li>\n<li>Experience with setting up monitoring stack (preferably prometheus, grafana, alertmanager), configuration of monitoring rules, creating dashboards</li>\n<li>Understanding of database systems (MariaDB, MongoDB, Redis, Elasticsearch, PostgreSQL, ...) is a plus</li>\n<li>Understanding of the DevOps/SRE philosophy</li>\n<li>Good at problem-solving and debugging</li>\n<li>Passionate about new technologies</li>\n<li>Desire to constantly improve infrastructure, internal components and whatever that you see as a problem</li>\n<li>You dislike temporary solutions</li>\n</ul>\n<div class=\"h3\">Our Tech Stack:</div>\n<ul>\n<li>Kubernetes, Amazon AWS, MongoDB, MariaDB, Redis, Cloudflare, Terraform, ElasticSearch, Kafka, Ansible, Prometheus, Datadog, Sentry</li>\n<li>Programming in: Golang, Python</li>\n<li>CI/CD management with Github/Bitbucket and configuration management with terraform, ansible, helm, kustomize, docker</li>\n</ul>\n<p><strong>Why you will love to be a CloudTalker:<br></strong>🏖 Unlimited Paid Time off<br>🏢 Work fully remote or from any of our offices (Malaga/Prague/Bratislava)<br>⏳ Flexible working hours (with no daily core hours)<br>💶 Referral bonus up to 5000 EUR<br>📈 Employee Stock Ownership Plan<br>💰 Quarterly bonuses depending on the performance of the company<br>💪🏼 Freelance / Full-time<br>🏋🏼‍♀️ Multisport benefit card (only cz&amp;sk market)</p>\n<p><strong>Even more reasons you won't be able to resist us:</strong><br>👥 Team buildings and workshops<br>🗣 Communications coach<br>📚 Birthday book of your choice<br>🇬🇧/🇩🇪English &amp; German Language courses<br>🇸🇰/🇨🇿Slovak &amp; Czech language courses<br>👕 Company merchandise</p>\n<p> </p>\n<p><img alt=\"\" src=\"https://workablehr.s3.amazonaws.com/uploads/photos/533655/b806ba0836f1cc3adb2486f5ba065f90.png\" title=\"\"></p>\n<p>CloudTalk ☁️ is a modern, user-friendly cloud telephony solution that has disrupted the $50 billion stagnant telephony market. Our easy integrability and advanced features save our clients an average of 2-3 minutes on every 📞 phone call! Our solution is loved by customer support and sales teams the world over. We can, of course, back this bold claim with data – check out our reviews and accolades on <a class=\"external\" href=\"https://www.capterra.com/p/182004/CloudTalk/\" rel=\"nofollow\">Capterra</a>, <a class=\"external\" href=\"https://marketplace.pipedrive.com/app/cloud-talk/9f5f8e12f3836e83\" rel=\"nofollow\">Pipedrive Marketplace</a>, <a class=\"external\" href=\"https://www.g2.com/products/cloudtalk/reviews\" rel=\"nofollow\">G2.</a></p>\n<p>We believe in connecting the world not only through technology but also through people. CloudTalk’s 230+ employees represent over 22 nationalities 🌎 and work remotely from Europe, Asia, and South America. Our clients span industries like SaaS, e-commerce, tech, and finance. Some of our biggest partners are Fujitsu, Mercedes, Oyo, and the Ministry of Health of the Slovak Republic.</p>\n<p>We’re thrilled to announce that we have raised <a class=\"external\" href=\"https://www.cloudtalk.io/blog/cloudtalk-raises-7-3m-series-a-for-its-modern-phone-suite-now-what\" rel=\"nofollow\">$7.3M in Series A funding</a>! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.</p>\n<p>👉🏻 How our Co-Founder started <a class=\"external\" href=\"https://zero2hero.sk/viktor-vanek/\" rel=\"nofollow\">Viktor Vanek in CloudTalk</a></p>\n<p>👉🏻 CloudTalk on <a class=\"external\" href=\"https://www.crunchbase.com/organization/cloudtalk-io\" rel=\"nofollow\">crunchbase</a></p>\n<p>External Referral Program – Recommend a developer to ondrej.sykala@cloudtalk.io and get a new Macbook (2000 eur value) after 3 months probation period</p>\n<img src=\"https://remotive.com/job/track/1300686/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/devops/devops-engineer-1300686","locationReq":"Worldwide","source":"remotive","slug":"remotive","reqLocation":"Worldwide"},{"id":1291472,"datePosted":"2022-07-04T11:39:46","company":"Keeper Security, Inc.","position":"Consumer Support Specialist","tags":["android","customer support","excel","microsoft","security","growth","management","email","b2c","product","windows","data","German","inbound","software support","hiring","people","partnerships","cybersecurity","chat","IT","SOC 2","Italian","microsoft office","operating systems","communication","support","diversity","SOC","risk","insurance","Japanese","gsuite","software","bugs"],"description":"<p>Keeper is hiring a rock star Consumer Support Specialist to join our successful, highly collaborative B2C support team. This can be a 100% remote position!</p>\n<p>Join one of the fast growing Cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!</p>\n<p><strong>About Keeper</strong></p>\n<p>Keeper Security, Inc., (\"Keeper®\"), the creator of the leading cybersecurity software, is transforming the way organizations and individuals protect their passwords, secrets and sensitive digital assets to prevent data breaches and cyberthreats. As a leading cybersecurity defense platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified, ISO 27001 Certified and utilizes best-in-class encryption to safeguard its customers. Keeper Security is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM. Insight Partners invests in high-growth technology companies that drive transformative change in their industries. Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News &amp; World Report.</p>\n<p><strong>About the Job / About the Team</strong></p>\n<p><strong>Shift: Friday - Tuesday</strong></p>\n<p><strong>Hours: 8:30am to 5:00pm CST<br></strong></p>\n<p>Join a close knit group of Support Specialists who are crushing it in our industry's space. The Consumer Support Specialist answers / follows up on inbound calls, chats, and emails from Keeper Security’s Consumer customers to provide a high level of service, ensure customers understand product features and benefits, and also provide accurate product and service information. You're a top candidate if you:</p>\n<ul>\n<li>Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner</li>\n<li>Recognize, document, and alert management of trends in customer calls, chats or emails</li>\n<li>Are passionate about proactively identifying product improvements, identifying and reproducing bugs and escalating to management</li>\n<li>Love applying a positive and professional attitude and image for all internal and external customers</li>\n<li>Can maintain quality in a fast-paced environment</li>\n<li>Want to uphold company policy and procedures</li>\n<li>Excel at maintaining confidentiality</li>\n<li>Follow outlined procedures as they pertain to support team guidelines</li>\n<li>Are comfortable performing other functions as assigned by management</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p><br><strong>Minimum:</strong></p>\n<ul>\n<li>Associate Degree or equivalent work experience</li>\n<li>Must have at least one-year experience in customer support</li>\n<li>Hands-on Proficiency in Microsoft Office Suite and GSuite</li>\n<li>Proficiency working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.</li>\n<li>Must have strong keyboarding skills - i.e. 40+ wpm</li>\n<li>Must be polite, organized, punctual and detail oriented</li>\n<li>Excellent in-person, phone and written customer communication skills</li>\n<li>Proven experience succeeding in a high volume work environment</li>\n<li>Ability to manage time effectively and work independently</li>\n<li>A self-motivated, curious learner and a team player</li>\n</ul>\n<p><strong>Preferred:</strong></p>\n<ul>\n<li>Speaking another language such as Italian, German, Japanese or Portuguese is a plus</li>\n<li>Prior experience in software support is a plus</li>\n<li>2+ years of experience working in call center environment is preferred</li>\n<li>Ability and desire to work a flexible schedule</li>\n<li>Bachelor's Degree is preferred</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Medical, Dental &amp; Vision (inclusive of domestic partnerships)</li>\n<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>\n<li>Voluntary Short/Long Term Disability Insurance</li>\n<li>401 k (Rother/Traditional)</li>\n<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>\n<li>Above market annual bonuses</li>\n</ul>\n<p>Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>\n<p>Classification: <strong>Non-Exempt</strong></p>\n<img src=\"https://remotive.com/job/track/1291472/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/consumer-support-specialist-1291472","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1288644,"datePosted":"2022-07-04T11:39:40","company":"Jobiqo1","position":"Senior Software Developer & Tech Lead","tags":["apache","customer support","developer","drupal","education","javascript","mySQL","php","saas","scrum","open source","management","ai","agile","customer success","research","documentation","product","HTML5","css3","knowledge","mentoring","recruiting","coaching","German","English","software development","infrastructure","leadership","React.js","SOLID","events","architect","development","IT","implementation","testing","next.js","communication","time management","support","diversity","software","training"],"description":"<div class=\"h3\" dir=\"ltr\"><strong>About Us</strong></div>\n<p dir=\"ltr\">Jobiqo provides the next generation job board software and AI-enabled matching technology combining both the benefits of a scalable SaaS platform and the flexibility of a custom solution. We help global publishers, local newspapers, educational institutions, and anyone that owns job boards to reach a new level of quality and professionalism in online recruiting with our technology. With more than 100+ customers in 20+ markets globally, we have grown to be the leading job board software provider worldwide.</p>\n<p dir=\"ltr\">Our growing team works from offices in Vienna, Bratislava and London or remotely. We share values around diversity, flexibility, responsibility and are contributing to open source projects</p>\n<p dir=\"ltr\">As a Senior Software Developer &amp; Tech Lead you plan and shape product improvements and client requests from a technical perspective as well as develop software and contribute to our product. You work closely with other Developers, Product Owners, Customer Success Managers and Customer Support Specialists in an agile setup (SCRUM).</p>\n<div class=\"h3\" dir=\"ltr\"><strong>Your Responsibilities</strong></div>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Develop software and product features as an<strong> individual contributor</strong> while also<strong> supporting the team</strong> on complex tasks</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Clarify technical questions </strong>with colleagues and clients</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Provide <strong>effort estimations </strong>and<strong> break down tasks</strong> into technical requirements and implementation details</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Prepare and <strong>own technical and architectural decisions</strong></p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Research and analyze</strong> new technologies and methodologies</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Onboard and train</strong> new and junior developers in the team</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Remove blockers</strong> for colleagues by coordinating and leading meetings, helping to find answers and doing code reviews and pull requests</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Take responsibility for <strong>process, documentation</strong> and <strong>code quality</strong></p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Implementation of <strong>Drupal</strong> modules and alteration of existing Drupal features</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Patch modules if necessary and post patches on drupal.org</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Test implementations with both <strong>manual and automated tests</strong> (Behat) as well as improve our testing infrastructure in collaboration with the testing engineer</p>\n</li>\n</ul>\n<div class=\"h3\" dir=\"ltr\"><strong>Skills &amp; Requirements</strong></div>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Technical education and at least <strong>5 years of relevant work experience </strong>as a Software Engineer or Software Architect</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Proficient knowledge of<strong> PHP, MySQL</strong></p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A solid understanding of <strong>Drupal 7</strong> (Drupal 8/9 is a plus)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Optional technologies we work with that are a plus:<strong> React.js, Next.js, </strong>HTML5, CSS3, SASS, JavaScript, <strong>Apache Solr</strong></p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ability to to work in <strong>cross-functional and remote teams</strong> to deliver on a common goal</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Excellent<strong> analytical skills</strong></p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Good <strong>communication, prioritization </strong>and<strong> time management skills</strong>: You know when it’s time to cut back on individual contributions in order to unblock your colleagues</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Excellent<strong> English skills (C1/C2)</strong>, German is a plus</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience with<strong> SCRUM or agile software development</strong> is a plus</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Leadership </strong>or mentoring experience is a plus</p>\n</li>\n</ul>\n<div class=\"h3\" dir=\"ltr\"><strong>More details &amp; Benefits</strong></div>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Start date: anytime</strong></p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Location:</strong> Vienna, Linz, Bratislava; hybrid models or fully remote (within Europe) also possible</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">The <strong>minimum salary</strong> for this role is in Austria governed by the collective agreement for IT Services and starts from 44.660,- € gross per year (full-time, 38,5 hrs/week.task group ST1, Standard Level)<strong>.</strong> The <strong>salary range for this role that we can offer is 46.000,- € to 56.000,- € gross per year </strong>(full-time position in Vienna, 14 salaries), depending on qualification, skills and relevant work experience.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Flexible working hours:</strong> preferred full-time (38,5 hrs/w), part-time possible as well (32 or 36 hrs/week)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">High level of <strong>flexibility and autonomy</strong></p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Numerous company benefits</strong> e.g. Gym membership, regular team events and team lunches, annual company retreat, participation in the Company Bonus Programme (after the first year), free online psychological counseling and coaching via Instahelp, training and courses</p>\n</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1288644/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/software-dev/senior-software-developer-tech-lead-1288644","locationReq":"Europe","source":"remotive","slug":"remotive","reqLocation":"Europe"},{"id":1291330,"datePosted":"2022-07-03T23:39:16","company":"Pathwire","position":"Application Support Administrator I","tags":["cloud","customer support","linux","sales","social media","open source","operations","email","programming","documentation","community","windows","languages","knowledge","rest","customer service","business","tax","chat","domain","APIs","IT","ticketing","learning","media","organization","operating systems","problem-solving","REST APIs","communication","support","diversity","maven","interaction","mental health","server","software"],"description":"<p>Sinch Email prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning opportunities. Do you have what it takes?</p>\n<p><strong> The shift we are looking to fill is Sunday - Thursday 4:00am - 1:00pm CST</strong></p>\n<p> </p>\n<p>Application Support Administrators should be able to:</p>\n<ul>\n<li>Wow customers on every contact</li>\n<li>Sound personable on all forms of communication (tickets, phones, and chats)</li>\n<li>Explain complex topics in a way that anyone could understand</li>\n<li>Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)</li>\n</ul>\n<p><strong>Our Team </strong></p>\n<p>We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.</p>\n<p><strong>Knowledge/Skills/Ability </strong></p>\n<ul>\n<li>A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)</li>\n<li>Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting</li>\n<li>Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering</li>\n<li>Ability to execute commands in multiple programming languages</li>\n<li>Working knowledge of REST APIs and how to integrate with a customer solution</li>\n<li>Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)</li>\n<li>Proactive sense of urgency with respect to customer service and communication</li>\n<li>Strong organization, communication, learning, problem-solving, documentation, and follow-up skills</li>\n<li>Ability to work with a physically distributed team and work a flexible schedule to cover shifts</li>\n<li>A passion for technology and customer service</li>\n</ul>\n<div class=\"h3\">Responsibilities</div>\n<ul>\n<li>Handles level-appropriate customer support requests primarily via phone, tickets, and chat</li>\n<li>Escalates support requests as necessary through the appropriate channels</li>\n<li>Documents all customer support phone calls/chats via the ticketing system</li>\n<li>Creates and maintains customer loyalty by serving customers above and beyond expectations</li>\n<li>Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support</li>\n<li>Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>High school diploma or equivalent required</li>\n<li>2+ years of customer service via phone, chat, and ticket support</li>\n</ul>\n<div class=\"h3\">Preferred</div>\n<ul>\n<li>Email and deliverability knowledge</li>\n<li>2+ years of experience in providing customer support via multiple social media channels</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>STAY HEALTHY:</strong> We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.</li>\n<li><strong>CARE FOR YOURSELF:</strong> Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.</li>\n<li><strong>SECURE YOUR FUTURE:</strong> Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.</li>\n<li><strong>TAKE A BREAK:</strong> Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.</li>\n<li><strong>PUT FAMILY FIRST:</strong> We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.</li>\n<li><strong>WORK WHEREVER: </strong>Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.</li>\n<li><strong>TREAT YOURSELF:</strong> Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.</li>\n<li><strong>MAKE AN IMPACT:</strong> Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.</li>\n</ul>\n<p> </p>\n<p>We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.</p>\n<img src=\"https://remotive.com/job/track/1291330/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/application-support-administrator-i-1291330","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1292042,"datePosted":"2022-07-03T07:39:36","company":"Soofa","position":"Customer Support Specialist","tags":["customer support","marketing","sales","social media","operations","email","databases","community","product","healthcare","hiring","recruitment","culture","events","chat","development","reporting","startup","IT","learning","media","problem-solving","testing","statistics","support","insurance","software","training"],"description":"<p>Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to make cities smart, social, and sustainable.</p>\n<p>We’re seeking a technical East Coast Customer Support Specialist to provide our customers with a best-in-class user experience. Soofa’s customers range from cities to residents and visitors of Soofa communities to advertisers small and large. As our first in-house Customer Support Specialist, you will efficiently and effectively triage and solve all customer requests in our fast-growing startup while reporting into our VP of Operations.</p>\n<p>Soofa is committed to building a diverse staff and strongly encourages BIPOC and minority applicants. Remote applicants (U.S.-based only) welcome.<a class=\"external\" href=\"https://soofadigital.com/careers\" rel=\"nofollow\"> Learn more about Soofa's culture here.</a></p>\n<p> </p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Implement customer support processes to enhance customer satisfaction</li>\n<li>Assess support statistics and prepare detailed reports on your findings</li>\n<li>Respond to customer queries in a timely and accurate way, via chat, email, or phone</li>\n<li>Identify customer needs and help customers use specific features</li>\n<li>Share feature requests and feedback with Soofa’s product, sales, and marketing teams</li>\n<li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li>\n<li>Update our internal databases with information about technical issues and useful discussions with customers</li>\n<li>Monitor customer complaints on social media and reach out to provide assistance</li>\n<li>Spread the Soofa Love by following up with customers to ensure their technical issues are resolved</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>3+ years’ experience as a Customer Support Specialist or similar highly technical CS role</li>\n<li>Familiarity with our industry is a plus</li>\n<li>Experience using help desk software and remote support tools</li>\n</ul>\n<p><strong>Candidate Characteristics</strong></p>\n<ul>\n<li>Top-notch oral, written, and interpersonal abilities</li>\n<li>Well-developed arbitration skills with the ability to remain open-minded and objective</li>\n<li>Capacity to accept and utilize constructive criticism</li>\n<li>Excellent problem-solving skills</li>\n<li>Comfortable learning new software</li>\n<li>Self-driven and able to independently handle multiple tasks at the same time</li>\n<li>Strong analytical skills</li>\n</ul>\n<p><strong>Bonus Points For</strong></p>\n<ul>\n<li>Experience using Freshdesk</li>\n<li>Familiarity in the smart cities space and/or working with municipalities as a customer category</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Best of both worlds: Soofa’s Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from anywhere</li>\n<li>Free short- and long-term disability and life insurance</li>\n<li>Generous healthcare, dental, and vision plans</li>\n<li>Paid family time and parental leave</li>\n<li>Flexible PTO</li>\n<li>Dog-friendly office</li>\n<li>Virtual and in-person team events</li>\n<li>Company culture focused on talent development and caring personally</li>\n</ul>\n<p><em>Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.</em></p>\n<img src=\"https://remotive.com/job/track/1292042/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-specialist-1292042","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1293062,"datePosted":"2022-07-02T21:39:40","company":"PickFu","position":"Customer Success Manager / Account Manager","tags":["contract","customer support","education","marketing","sales","video","operations","email","product marketing","strategy","customer success","research","product","market research","healthcare","deployment","creative","German","English","business","asana","intercom","hiring","people","culture","events","chat","development","google docs","startup","Spanish","applications","korean","communication","support","diversity","Japanese","software","training"],"description":"<p dir=\"ltr\"><strong>WHAT WE ARE LOOKING FOR</strong><br>     PickFu is a consumer research software company that helps companies and entrepreneurs make better-informed decisions about their products, designs, marketing, and more. Businesses use PickFu to gather consumer insights quickly and at a fraction of the cost of traditional market research surveys.</p>\n<p dir=\"ltr\">     We are looking for an experienced Customer Success Manager to handle our US &amp; global customer base. Fundamentally, you will be supporting new customers, managing accounts, and building long-term relationships.</p>\n<p dir=\"ltr\"><strong>WHAT YOU’LL DO</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Qualify, pitch, and close new account leads (until a sales team is hired).</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Successfully grow and manage a book of business within your territory.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Onboard new customers and manage a diverse portfolio of existing users.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Host client training sessions.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ensure new customer deployment and continued use of platform.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Engage with key contacts to build an ongoing relationship around feedback, updates, and support.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Renewal contract negotiations.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Strategize with the PickFu team to develop a customer success plan, improve internal processes, and contribute the goal-setting efforts.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Engage in country and industry-specific outreach and marketing initiatives.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Support the product team through customer feedback.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Help provide frontline customer support through online chat, email, and video strategy calls.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Coordinate key translational efforts of product marketing/support material.</p>\n</li>\n</ul>\n<p dir=\"ltr\"><strong><br>ABOUT YOU</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>You’re experienced</strong>. You have at 2+ years in a customer-facing role as a Customer Success Manager or an Account Manager with experience in managing a portfolio of diverse customers.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>You’re a people person</strong>. You have strong written and verbal communication skills, and are comfortable communicating with customers through multiple channels like email, chat, video call, and phone.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>You value relationships.</strong> We love our customers, but we also like the people we work with. As a member of the team, you will be a part of a dynamic, startup environment where you’ll help contribute to the success and culture of the company.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><strong>Location</strong>: We are a remote-work company so you can be anywhere, but you'll need to be available to support customers during US hours.</p>\n</li>\n</ul>\n<p> </p>\n<p dir=\"ltr\"><strong>NICE-TO-HAVE</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Comfortable serving customers from different countries.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ability to learn quickly and be flexible. We have many customers in different industries, so the customer situations will be quite varied. Experience in e-commerce and game development is a bonus.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Expertise in Zoom, Intercom, and Asana preferred.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Familiarity with online tools including Loom, Google Docs, Notion, and Slack.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">A proactive approach to anticipating needs and solving problems for our customers.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Worked remotely before, or know that you’d work well with a remote team.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">You must be fluent in English, but let us know if you are bilingual (Japanese, Korean, German, Spanish, Russian, or Ukrainian).</p>\n</li>\n</ul>\n<p> </p>\n<p dir=\"ltr\"><strong>TEAM, CULTURE, VALUES</strong></p>\n<p dir=\"ltr\">     We have been fully remote since our start in 2008. We’re looking for creative, capable, and collaborative team members to join in and help build our momentum. As long as you have the skills and can get the work done, you can work anywhere (and anytime) you want.</p>\n<p dir=\"ltr\">     We are a small but mighty team. We appreciate friendly people who can solve problems, get along with others, and tell us how to be better. We also aim to live a happy, healthy life away from work. We believe in reasonable hours, ample vacation time, and fun hobbies.</p>\n<p dir=\"ltr\">     Communication is a big thing for us. We use Slack for chatting, Zoom for facetime, and Asana for planning. Our team meetings revolve around company updates, brainstorming sessions, feedback and check-ins, team building, and social events.</p>\n<p dir=\"ltr\">     At PickFu, we value diversity. We strongly encourage candidates of all different backgrounds and identities to apply.</p>\n<p dir=\"ltr\"><strong><br>BENEFITS</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Our salary range for a US-based candidate is $50,000-75,000, depending on experience. (Applicants from outside the United States will be offered comparable benefits; monthly pay will be determined by geo-location.)</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Comprehensive healthcare, 401K, and other company perks.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Unlimited PTO. We believe in reasonable working hours and time away from the computer.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Our equipment policy allows for a standard MacBook Air (or equivalent), and we’ll even help you set up your workstation.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Professional development allowance towards education, books, or anything that you think will be beneficial in this role.</p>\n</li>\n</ul>\n<p> </p>\n<p dir=\"ltr\"><strong>HIRING PROCESS</strong></p>\n<p dir=\"ltr\">     We will begin reviewing applications on a rolling basis. Our hiring committee looks at every resume, so please be patient with us. We receive hundreds of applications for each role, so unfortunately, our team is unable to provide individual feedback. </p>\n<p dir=\"ltr\">     We understand that this can be a long process, so we want to make interview expectations as transparent as possible. The first interview will be a 60-minute call with the hiring manager and operations manager, followed by a short assignment. Finalists will be asked to meet with our co-founders for a 30-minute interview. We’ll do reference and background checks before making an offer, and you’ll also have the opportunity to chat with other members of the team if you’d like. We promise that there won’t be any tricks or twists along the way.</p>\n<img src=\"https://remotive.com/job/track/1293062/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-success-manager-account-manager-1293062","locationReq":"Worldwide","source":"remotive","slug":"remotive","reqLocation":"Worldwide"},{"id":1280347,"datePosted":"2022-06-28T07:39:23","company":"Extracker","position":"Customer Support Specialist","tags":["customer support","excel","marketing","saas","sales","growth","management","email","content","Engineering","documentation","community","product","healthcare","business","inbound","software support","tax","leadership","people","chat","startup","IT","spreadsheets","communication","revenue","support","construction","software","bugs"],"description":"<p><strong>The Role</strong></p>\n<p>The Customer Support Specialist is the first and most critical line of help for customers who are experiencing issues. They manage inbound emails and chats to help diagnose bugs, provide best practice help, capture feature requests, and assist with account administration.</p>\n<p>The right person for this job is someone who is a curious problem solver and thrives on helping people get unstuck.</p>\n<p>This role works as the quarterback between customer issues and our engineering team. Ensuring that the right information is gathered and logged for our engineers to fix issues, and then closing the loop with the customer.</p>\n<p>Additionally, this role will develop help content and create internal documentation so that as we grow, we are able to operate more efficiently.</p>\n<p> </p>\n<p>Some of the day to day responsibilities include:</p>\n<ul>\n<li>Respond to customer queries in a quickly, via phone, email or chat</li>\n<li>Use customer feedback or information to track down or identify possible issues</li>\n<li>Screenshare sessions with engineering to help troubleshoot or recreate bugs</li>\n<li>New feature demos with product to create customer facing guides and videos</li>\n<li>Identify customer needs and help customers use specific features</li>\n<li>Share feature requests and effective workarounds with team members</li>\n<li>Inform customers about new features and functionalities</li>\n<li>Follow up with customers to ensure their technical issues are resolved</li>\n<li>Gather customer feedback and share with our Product, Sales and Marketing teams</li>\n<li>Create guides and videos based on common trends / issues you are seeing</li>\n</ul>\n<p> </p>\n<div class=\"h3\">The Company You’ll Join</div>\n<p>Extracker is digitizing and automating the change order process inside the commercial construction industry.</p>\n<p>Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Extracker is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry.</p>\n<p>The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.</p>\n<p>At Extracker we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper!</p>\n<p>We are a venture backed 100% SaaS company with impressive credentials for a company at our stage.</p>\n<ul>\n<li>Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects.</li>\n</ul>\n<ul>\n<li>Significant Growth. We continue to double and triple our revenue and platform usage year over year.</li>\n</ul>\n<ul>\n<li>Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month.</li>\n</ul>\n<ul>\n<li>Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date.</li>\n</ul>\n<div class=\"h3\"> </div>\n<div class=\"h3\">The Team You’ll Be Surrounded By</div>\n<p>In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Extracker we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first.</p>\n<p>You’ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers.</p>\n<p><strong>Requirements</strong></p>\n<p>We want you to be a part of the Extracker success story so as you engage with us and our team members, it would be helpful for you to understand some of the core characteristics of our team - hopefully many of these resonate with you!</p>\n<p> </p>\n<ul>\n<li>Enjoys cross team collaboration - As a remote team, we have to excel at clear communication via Slack, email and phone!</li>\n<li>Located in Central or Eastern time zones</li>\n<li>Self-motivated, proactive teammate with a drive to help people and solve problems - You're going to need to be a detective</li>\n<li>Is a “doer” with a hands-on approach</li>\n<li>Commitment to excellence.</li>\n<li>Operationally focused - thinking about the entire business and not just Support.</li>\n<li>2+ years of relevant software support experience</li>\n<li>Someone who enjoys identifying and fixing issues</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>This is our first Support hire, so a chance to help shape the department and it's processes</li>\n<li>Flexibility of remote work</li>\n<li>Ability to work with a new product category that has already found product market fit</li>\n<li>Experience at a venture backed growth startup</li>\n<li>Competitive market-rate salary for a Series A company</li>\n<li>Subsidized healthcare, vision, and dental</li>\n<li>Early equity!</li>\n</ul>\n<p> </p>\n<p>We believe teams do their best work by drawing on a diverse rang of staff backgrounds, and we strongly encourage women, people of color, members of the LGBTQ+ community, those who are neurally diverse, and those with physical challenges and/or disabilities to apply. More important than meeting 100% of qualifications, we are looking for collaborative, long-term team members with a self-starter growth mindset, a commitment to proactive communication, and a bias towards action, who are aligned and excited with our company’s mission to build the industry standard in digital change order communication for the commercial construction industry. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at recruiting@extracker.com. As a company, we value fairness, collaboration, communication, leadership and build our teams around these values.</p>\n<img src=\"https://remotive.com/job/track/1280347/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-specialist-1280347","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1281381,"datePosted":"2022-06-27T21:38:59","company":"Fortanix","position":"Customer Support Engineer","tags":["api","AWS","azure","cloud","crypto","customer support","docker","kubernetes","linux","marketing","python","sales","security","growth","management","operations","project management","Engineering","documentation","customer experience","languages","knowledge","rest","troubleshooting","web","REST API","people","technical support","culture","database","development","scripting","IT","organization","communication","support","diversity","insurance","software","training"],"description":"<p>At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Support Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform.</p>\n<p>This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web</li>\n<li>Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner</li>\n<li>Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues</li>\n<li>Work to reproduce customer issues and qualify critical issues</li>\n<li>Publish Technical Support Bulletins and other user documentation in the Knowledge Base</li>\n<li>Build a positive customer experience by working closely with Development, Sales, Quality Assurance</li>\n<li>Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.</li>\n<li>Provide on-call support 24x7 on an as needed basis</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Hands-on 5+ years related experience working in a support organization</li>\n<li>Strong technical skills are required. Experience with Linux, Kubernetes, Docker, Python or other scripting languages</li>\n<li>Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)</li>\n<li>Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus.</li>\n<li>Understanding of KMS interfaces (KMIP, REST API, etc.)</li>\n<li>Experienced with database encryption, tokenization, certificate management other key management operations.</li>\n<li>Ability to work in a highly fast paced, rapid growth environment.</li>\n<li>Strong collaboration, written and communication skills</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p><strong>What we offer:</strong></p>\n<ul>\n<li>We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing.</li>\n<li>Unlimited PTO (it’s between you and your work!)</li>\n<li>Friendly culture that brings the best out of everybody</li>\n</ul>\n<ul>\n<li>401k (no matching)</li>\n<li>Health Insurance, Dental and Vision.<br><br><br></li>\n</ul>\n<p><em>Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you’re interested in working in a fast-growing, exciting working environment – we encourage you to apply!</em></p>\n<img src=\"https://remotive.com/job/track/1281381/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-engineer-1281381","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1284430,"datePosted":"2022-06-26T21:39:34","company":"Rubiko","position":"Dutch Night Shift - Customer Support Agent","tags":["customer support","mobile","knowledge","rest","gaming","customer service","business","culture","chat","development","learning","communication","support","dutch","e-learning","night shift"],"description":"<p>We are experts in the field of customer support, tailored for the <strong>iGaming</strong> industry. We are searching for a<strong> Dutch </strong>speaking <strong>Night Shift </strong><strong>Customer Support Agent</strong> to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.</p>\n<p> </p>\n<p><strong>Job responsibilities:</strong></p>\n<ul>\n<li>Communicate with our customers via e-mail and live chat</li>\n<li>Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services</li>\n<li>Guide customers through the site and/or mobile phone assisting them in using the various services and products offered</li>\n<li>Work collaboratively with other team members, contribute to our high performance &amp; quality work culture and good working atmosphere </li>\n<li>Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases </li>\n</ul>\n<p> </p>\n<p><strong>Required qualifications:</strong></p>\n<ul>\n<li>Previous experience in the Customer Support industry is an advantage</li>\n<li>IGaming knowledge is not mandatory - our in-house learning academy is the best entry point into the industry </li>\n<li>Native in Dutch – both verbal and written, is mandatory</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Great team player an ability to work with autonomy and good initiative </li>\n<li>Can work well under pressure and navigate online in multiple platforms</li>\n<li>Eager to learn and keep up with new updates information in a fast paced industry </li>\n<li>Adaptability to work in the night shift and some weekends rotation basis with the rest of the team. <strong>Night Shift Operating Hours: 00:30-08:30</strong></li>\n</ul>\n<p> </p>\n<p><strong>Job Benefits</strong></p>\n<ul>\n<li>Remote work and allowance </li>\n<li>Wellness Bonus</li>\n<li>E-Learning professional development program </li>\n<li>Competitive fixed salary + commissions + bonuses</li>\n<li>Assistance to obtain NIE and SS number for relocating to Spain </li>\n</ul>\n<p> </p>\n<p> </p>\n<p><strong>Industry</strong></p>\n<p>Gambling &amp; Casinos</p>\n<p><strong>Employment Type</strong></p>\n<p>Full-time</p>\n<p><strong>Job Functions</strong></p>\n<p>Customer Service</p>\n<p><strong>Rubiko Jobs</strong></p>\n<p><a href=\"https://careers.rubiko.tech/\" rel=\"nofollow\">https://careers.rubiko.tech/</a></p>\n<img src=\"https://remotive.com/job/track/1284430/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/dutch-night-shift-customer-support-agent-1284430","locationReq":"Spain","source":"remotive","slug":"remotive","reqLocation":"Spain"},{"id":1284179,"datePosted":"2022-06-26T07:40:14","company":"TeamSupport","position":"Customer Support Specialist (Software)","tags":["customer support","growth","management","email","customer success","product","customer service","creative","business","leadership","people","culture","chat","IT","communication","support","software"],"description":"<p dir=\"ltr\">Customer Success is at the center of what we do. When our customers realize the value our products and services bring to their business, they will stay with us, grow with us, and promote us to their colleagues and other businesses - which in turn helps our company grow and thrive.</p>\n<p> </p>\n<p>We're growing rapidly, and are looking for a Customer Support Specialist with strong problem solving and communication skills. Most importantly, this person should have a passion for delivering exceptional customer service experiences.<br><br></p>\n<p>As a TeamSupport Customer Support Specialist you will act as a frontline ambassador for TeamSupport’s product suite. You’ll answer questions, solve problems and provide support to clients, employees, and prospective clients alike and ensure our customers receive a positive, friendly support experience. You’ll gain exposure to all parts of the business and will have the opportunity to build and hone your technical and communication skill sets.<br><br>In this role you will:</p>\n<ul>\n<li>Be an ambassador for TeamSupport to clients, you will be an expert in our products, services, and our team.</li>\n<li>Answer incoming client questions through live chat, email, and the occasional phone call, escalating as necessary.</li>\n<li>Answer basic to moderate technical questions and capture feedback and with new requirements to share with the Support and Product teams.</li>\n<li>Manage your ticket queue, ensuring a prompt and friendly follow up for issue resolution with our clients.</li>\n<li>Constantly collaborate in process and overall team improvement, being vocal about ideas and opportunities when you see them.</li>\n</ul>\n<p>Always be a force for good and positively contribute to the culture.</p>\n<p>We need people that get it - people who are scrappy and logical thinkers who can lean in and figure things out quickly - but also know when to ask for help.</p>\n<p>About You (this role is perfect if you have)</p>\n<ul>\n<li>At 2 to 3 years of experience in a technical customer service role.</li>\n<li>Comfort with technology - you don’t mind breaking things in order to fix them.</li>\n<li>Experience in a fast-paced multi channel support environment</li>\n<li>Enjoy helping others achieve their success using technology solutions.</li>\n<li>A driven, proactive results-oriented problem solver that believes that support is mission-critical to growth and retention</li>\n<li>Passionate about coming up with creative solutions and strategic recommendations.</li>\n</ul>\n<p>Why Work Here</p>\n<ul>\n<li>Remote working opportunity through the COVID-19 pandemic, then hybrid remote/in-person model once it’s safe to return to an office environment.</li>\n<li>Company-sponsored educational and growth opportunities.</li>\n<li>Open door management and a leadership team that listens and cares about your professional growth</li>\n<li>Work on a highly sought after product.</li>\n<li>Join a great, highly productive and fast paced team that will listen to you.</li>\n<li>Be a name, not a number.</li>\n<li>Flexible time off policy including vacation and holidays<br><br><br></li>\n</ul>\n<img src=\"https://remotive.com/job/track/1284179/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-specialist-software-1284179","locationReq":"Germany","source":"remotive","slug":"remotive","reqLocation":"Germany"},{"id":1286201,"datePosted":"2022-06-25T19:40:24","company":"Jane","position":"Customer Success Representative","tags":["customer support","email","customer success","people","culture","events","chat","IT","marketplace","apple","communication","support","billing","insurance"],"description":"<div>At Jane, we’re working to find the best ways to help small businesses succeed, and we’re using the latest technology to build a better online marketplace. We have some pretty big goals and are always looking for talented people far and wide who want to be a part of something new. We not only work hard at our jobs but also to maintain a culture of authenticity and collaboration all while being Remote First. Join us and enjoy the #janelife to its fullest.</div>\n<div> </div>\n<div><strong>Jane's Values</strong></div>\n<div>Lead with empathy</div>\n<div>Pull together</div>\n<div>Just say it</div>\n<div>Make it count</div>\n<div>Make your mark</div>\n<div> </div>\n<div>Are you a problem solver looking to help people on a day-to-day basis? If providing customer support for an innovative online marketplace is your thing, you just hit the job market jackpot. If you think you can make a difference in the lives of our amazing customers, it’s time to open the door—your dream job is knocking.</div>\n<p><br><br></p>\n<div class=\"h3\">Responsibilities</div>\n<ul>\n<li>Resolve customer complaints in a prompt and proficient manner.</li>\n</ul>\n<ul>\n<li>Assist customers with order, account, and billing questions via email, chat, text, and phone support.</li>\n</ul>\n<ul>\n<li>Represent Jane positively and professionally- Customer Support is the internal voice of Jane!</li>\n</ul>\n<ul>\n<li>Work full time; Monday through Friday - some weekends and holidays - required.</li>\n</ul>\n<div> </div>\n<p><br><br></p>\n<div class=\"h3\">Qualifications</div>\n<ul>\n<li>Must have 1-3 years of experience in Customer Support or similar experience.</li>\n</ul>\n<ul>\n<li>Must have at least a High School Diploma. Additional schooling is preferred.</li>\n</ul>\n<ul>\n<li>Must possess strong communication skills, both written and verbal. Including proper grammar, spelling, and punctuation.</li>\n</ul>\n<ul>\n<li>Great people skills—after all, you will be working directly with people on a daily. </li>\n</ul>\n<ul>\n<li>Able to multi-task in a fast-paced environment and prioritize effectively</li>\n</ul>\n<ul>\n<li>Ability to pay close attention to detail. Did you catch that?</li>\n</ul>\n<ul>\n<li>Ability to contribute to and work well within a team; because there is no I in team, right?</li>\n</ul>\n<ul>\n<li>The ability to create professional personalized responses to our customers.</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Benefits and Perks</div>\n<ul>\n<li>Comprehensive benefits and perks include flex PTO, 401k match, HSA employer contribution, paid parental leave, employer-sponsored life, and disability insurance, employee assistance program, and financial advisement. </li>\n</ul>\n<ul>\n<li>A remote and flexible work environment, Apple Fitness, virtual lunches, in-office pantry, holiday gifts, birthday gifts, company events, company anniversary, company swag, health &amp; wellness perks, employee referral award program, and more!</li>\n</ul>\n<div>#LI-REMOTE</div>\n<div> </div>\n<div>Jane is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.  </div>\n<div> </div>\n<div>Remote positions can be located anywhere within the United States.</div>\n<img src=\"https://remotive.com/job/track/1286201/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-success-representative-1286201","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1272619,"datePosted":"2022-06-20T19:39:41","company":"JobRack","position":"Customer Support & Order Management - Baloo Living","tags":["customer support","ecommerce","excel","go","magento","sales","salesforce","shopify","video","management","operations","email","packaging","product","knowledge","rest","customer service","English","zendesk","helpdesk","google sheets","tax","warehouse","leadership","hiring","onboarding","culture","chat","startup","IT","applications","support","training"],"description":"<p><img height=\"315\" src=\"https://lh6.googleusercontent.com/MBhFx5EOl9L2d0UamFDl7apxcqjRWoozD3gwvklt4PVrNE8oA7xudkL0hSFtIgsm7C1wQJjJFL0Ft6J0ojUmjTZ0tFwq-cJIkr6ebyrzzKHDbWKAfMKWgZJ1miQwKHndgz6orDq2u2PV5iEfbQ\" width=\"602\"></p>\n<p>Click here to watch a video by Elizabeth, the owner &amp; CEO of Baloo Living:</p>\n<ul>\n<li><a class=\"external\" href=\"https://youtu.be/utH8-XS3zvU\" rel=\"nofollow\">https://youtu.be/utH8-XS3zvU</a></li>\n</ul>\n<p>Would you like to be a part of an exciting startup of young workers where you can learn &amp; grow with the company?</p>\n<p>Do you enjoy working in a relaxed and fun atmosphere?</p>\n<p>Do you have experience in customer support and a desire to work in this field?</p>\n<p>If the answer to these questions is yes, then this may be the perfect opportunity for you to get a dream job… And a perfect opportunity for us to get a great new addition to our remote team!</p>\n<p>But, before we go on, let us tell you a little bit more about what we do here at Baloo Living.</p>\n<p><img height=\"63\" src=\"https://lh6.googleusercontent.com/lznxcXoaeCL4do3kEHa1yH5O4m_gcwUvbR0FJ1mRDf6cyRcJS_c5Dzky14C0ttd_oTQF6bi42DfdTfVtW084F6rVB15Dk47HbpL75lJCNCWv32CTQfgnQPy4_mGBdPFVpnHskZlysncd9Ylxog\" width=\"593\"></p>\n<p>At Baloo Living, we create products that naturally improve sleep &amp; reduce stress. Our sustainably-produced products serve the body’s natural health and balance — and are tailored for the moments when the person you most want to spend time with is… yourself.</p>\n<p>Our brand’s flagship product is the Baloo Weighted Blanket, guaranteeing the best quality &amp; breathable sleep.</p>\n<p><img height=\"177\" src=\"https://lh4.googleusercontent.com/ztR10UKXCQoGaf9BW4STRt6BNjLcEA3-38wQ31kqtSZ4w5uKAeeeoiJGYdX5DnAYfC9Q2kaYP3m_vnuvJFvkc0TBkihAxZckky8N6LFwOsrQ_nz25cCCvi0t7lU9Q_JIRoY68XyfX-GPV-Bycg\" width=\"602\"></p>\n<p>At Baloo Living we are an eco-friendly company, working to support the environment &amp; our communities. We use plastic-free packaging &amp; our products are securely packed in reusable fabric dustbags, and we also support fair trade and sustainability throughout the fashion industries in the US and the UK!</p>\n<p><img height=\"55\" src=\"https://lh3.googleusercontent.com/4qu9XjqZkIVy4EYW49F7RykrWgs-WTlLahJWkCIlwcNZln4ZDKIRlpfjtYeH8XE62hadfzstSx-fOc1Tuo9ENK656CJIjzvb1o-duB-hqInKKprWiGNG7aYUT-a9tPBIajRawGEOKXoillzAVA\" width=\"597\"></p>\n<p>We are a start-up of young workers, with a vibrant and energetic culture.</p>\n<p><img height=\"515\" src=\"https://lh4.googleusercontent.com/MmOmCvyNkyfdsDi8M7IIoGbfIUknqYROcmQpjy9mPCPO04qx5SVqdimkdeII-AHInzfZ4eTwaNDxVEBHYVdB77-O3cfXf3u3yEo7cEBf_bYBWHeO0qIskuuwqmnM6evQ0NIEGJSajhxgLD1pcA\" width=\"602\"></p>\n<p>The team members work from different parts of the world, and we try to inject some levity and allow the team to get to know each other outside of work. We have watercooler chat prompts in Slack, and organize Friday team meetings where everyone shares the best personal and work wins for the week!</p>\n<p><img height=\"244\" src=\"https://lh5.googleusercontent.com/69Tq8ASQZ-13ICpB6IFdI0eSaUtytGH9OoV2GeZePK6io7OpGIioL91rzSj78Ll7NccG7pV7a--QfGWUWiK_SbfIqJAiU1xJXMQXL904WEL03x5rCNWRePsr0KsOZG5G9meRR2BtLrO4GWXiCA\" width=\"602\"></p>\n<p>At Baloo Living, we practice what we preach. That’s why we have implemented a Day of Rest every quarter - when the entire team takes the day off together. By having a paid personal day off as a team, we support each other in decompressing and having a healthy work-life balance.</p>\n<p><img height=\"64\" src=\"https://lh3.googleusercontent.com/ytaBOGmFd1rYlMuonW-wTaoT8AeWz6UXeE7Df7Ob621sKJJIddWhQkqdvaZ56s4zGqOoxrybn6CYGp_3OgFXTRkbs0uroygGC500nsnx66u_V-PaVpfpW_nhhEf3KwZneGXSB52s-9pjb4pvCg\" width=\"602\"></p>\n<p>Right now, we are looking for a Customer Support &amp; Order Management professional.</p>\n<p>The ideal candidate has a friendly and outgoing attitude, with patience and empathy to help customers and kindly answer their questions. You also need to have a meticulous work ethic, with the ability to tailor key messages to a diverse group of customers.</p>\n<p>As the new Customer Support &amp; Order Management professional, you will:</p>\n<ul>\n<li>Communicate with customers by answering phone calls, messages, and emails through the helpdesk tool Gorgias</li>\n<li>Work within Shopify to load and edit orders as needed</li>\n<li>Troubleshoot shipping issues, communicate with the warehouse, and answer customer questions about their orders</li>\n<li>Provide expert advice on products &amp; offer recommendations to customers</li>\n<li>Stay up to date on inventory availability, planned sales, discounts, etc. (communicated through Slack and Google Sheets reports)</li>\n<li>Be familiar with company policies as established in the FAQs &amp; through training; and assist customers within those guidelines</li>\n<li>Communicate and collaborate with the team</li>\n</ul>\n<p>Full training will be provided during the onboarding process, including self-training material, check-ins and 1-on-1 training with the CXM.</p>\n<p>After you are comfortable with the overall systems and processes, you’ll be trained on the Order Management responsibilities. The customer service and operations team will have weekly meetings with the CEO and the Director of Operations, where you’ll have a chance to discuss changes and challenges, tackle any issues, and build team cohesion.</p>\n<p>This is a full-time position, with the flexibility to set preferred hours. However, you need to be available to work four hours within the EDT or CDT time zones to have some overlap with the rest of the team. You’ll also need to attend team meetings twice a week.</p>\n<p>If this sounds like a perfect fit for you, read on!</p>\n<p><strong>Requirements</strong></p>\n<p><img height=\"59\" src=\"https://lh5.googleusercontent.com/qRUJCACqfG0dsFccjdOTAo9Bt7er-yiKGhh8Aw_bWrPnc2c6hb2xb24IiXjH3qG4JskWtZX4dMdbYx1Ktg8H80l4-R7pwF-zBn39Pa0A7q63BOmC5qNx1A5RLopojHBcpomMwiu4sOFladEmYg\" width=\"602\"></p>\n<p>To be a successful candidate for this role, you need:</p>\n<ul>\n<li>Experience in eCommerce order management</li>\n<li>Experience using order management tools (Magento, Shopify, SalesForce or similar)</li>\n<li>Experience in Customer Support</li>\n<li>Experience using customer support tools (Zendesk, Gorgias or similar)</li>\n<li>Experience working with consumer brands</li>\n<li>Excellent written &amp; spoken English skills</li>\n<li>Knowledge of Excel and/or Google Sheets</li>\n<li>Great attention to detail</li>\n</ul>\n<p>Bonus points for:</p>\n<ul>\n<li>Experience working with 3PLs</li>\n<li>University background (completed or not)</li>\n</ul>\n<p>This position is perfect for someone who has enough experience to take initiative, overcome challenges and get the job done. You’ll need to be able to work unsupervised within a startup team, readily answer customer support inquiries and make sure orders ship seamlessly on a daily basis.</p>\n<p><strong>Benefits</strong></p>\n<p><img height=\"71\" src=\"https://lh4.googleusercontent.com/xFq3OqmtK26Q-DmfC5-QboLogMilQavjainOZUBL9a8W9fwSAQFgWrxx3GKUpKfUuZmNKSw72m-zuEoXFh6gzFcJ0BtVydGto5LMKefO5-_fg7BFid5drzrOUUsQHJuO1tcXly4OfnV6D9tSIg\" width=\"602\"></p>\n<p>What’s in it for you?</p>\n<ul>\n<li>$10 - $12* per hour</li>\n<li>Full-time &amp; fully remote</li>\n<li>10 days of paid annual leave</li>\n<li>10 paid American holidays a year + 4 rest days a year</li>\n<li>Strong morale &amp; supportive leadership</li>\n<li>Free product samples</li>\n<li>Potential for salary increases based on performance &amp; contribution</li>\n</ul>\n<p>*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.</p>\n<p><img height=\"65\" src=\"https://lh3.googleusercontent.com/c2UmbD_WjAK7YbQcKfszeloA5aoqQK-IDLtNkoVz8WIOElNkwNtfffdWqcOJIwIYAJH9GGDNsAwNgT4GxIIn-sXoa3i7E8SxISV_ucdSjhXGDno3PHohAP79kR7sVLPj_EU2jehLacANXXQ_bQ\" width=\"602\"></p>\n<p>This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.</p>\n<p>If you apply, JobRack will respond promptly and keep you updated throughout the process.</p>\n<p>Please expect the hiring process to include:</p>\n<p>1 - Filling in the application form once you click “Apply”</p>\n<p>2 - Being invited to record a short video to introduce yourself</p>\n<p>3 - Completing test tasks, if short-listed</p>\n<p>4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role</p>\n<p>Applications are only accepted through JobRack. Baloo Living has specifically requested that you do not contact them directly. If you have any questions please contact us using <a class=\"external\" href=\"mailto:support@jobrack.eu\" rel=\"nofollow\">support@jobrack.eu</a></p>\n<p><img height=\"113\" src=\"https://lh5.googleusercontent.com/VOvjUY3r8WxB7EI4QKnoHLzL7trxSdU0UmuZNrdvdEq5UBmy2q-ncbW7OdhEQehEvS0HzqjHl1mUAqjyMUeCZlk7Gzp3ciGruo3oTDJx6DqXwMFdB0OBlSt4QlrOWwmrFAkFFrKk_mY_S4bfYw\" width=\"602\"></p>\n<p>To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.</p>\n<p><br>Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. <a class=\"external\" href=\"https://jobrack.eu/jobseeker-faq\" rel=\"nofollow\">https://jobrack.eu/jobseeker-faq</a></p>\n<img src=\"https://remotive.com/job/track/1272619/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-order-management-baloo-living-1272619","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1272798,"datePosted":"2022-06-18T21:39:43","company":"Competera","position":"Customer Support Engineer","tags":["big data","customer support","python","sql","agile","jira","B2B","knowledge","deep learning","data","English","business","intercom","chat","domain","IT","learning","math","communication","support","insurance","training"],"description":"<p>Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a <strong>Customer Support Engineer</strong> to keep our customers' NPS rate high.</p>\n<p><strong>What will you do:</strong></p>\n<ul>\n<li>Address incoming customer L1/L2 inquiries via chat</li>\n<li>Support the clients and provide them with high-level service</li>\n</ul>\n<p><strong>Starter-kit needed to join the board:</strong></p>\n<ul>\n<li>2+ years experience as a Customer Support Manager </li>\n<li>Advanced English (written and spoken), followed by brilliant communication skills</li>\n<li>Basic Python and BQ (SQL) knowledge</li>\n<li>Experience in using Intercom, Jira</li>\n<li>Easy going and positive attitude to work, flexibility, and ability to adjust to changes</li>\n</ul>\n<p><strong>Pleasant extras:</strong></p>\n<ul>\n<li>Experience with B2B clients</li>\n</ul>\n<p><strong>You're gonna love it, and here's why:</strong></p>\n<ul>\n<li>Meaningful work in an agile team ever-open to the experiments</li>\n<li>Remote-first ideology: freedom to operate from the home office even after the pandemic and the war</li>\n<li>5-business-day working week with 2 shifts to choose from: morning (starts at 8am), and evening one (up to 12am)</li>\n<li>Fair payout with regular performance-based reviews</li>\n<li>Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee</li>\n<li>Paid vacation &amp; sick leaves (20 business days each) + 15 days off</li>\n<li>Partial medical insurance coverage</li>\n</ul>\n<p><strong>Let's price the world together!</strong></p>\n<img src=\"https://remotive.com/job/track/1272798/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-engineer-1272798","locationReq":"Ukraine","source":"remotive","slug":"remotive","reqLocation":"Ukraine"},{"id":1275380,"datePosted":"2022-06-16T19:40:44","company":"Aigent","position":"Backend developer  (Security Operations)","tags":["backend","customer support","developer","go","javascript","marketing","python","sales","security","growth","management","operations","programming","product","information security","games","data","customer service","software development","business","people","partnerships","development","IT","natural language processing","applications","communication","support","software","keywords"],"description":"<p dir=\"ltr\">We’re looking for a backend developer to help us keep our applications secure and compliant. You will be ensuring our applications, libraries and dependencies are up to date and secure, as well as validating that access rights are correctly applied and facilitated within each of our many micro services.You will work closely with the ops team as well as the information security team.<br><br><br>Aigent is scale-up, building technology to assist customer support agents to reduce call handling time and increase customers satisfaction with faster and better responses. We're building the future of the call centre industry with exciting software to assist customer service agents handling complex voice calls. With real-time natural language processing and sentiment analysis we deliver call centre agents and their managers real-time support for handling their ongoing calls.<br><br><strong>We...</strong></p>\n<ul>\n<li>\n<div><strong>...iterate and do the smallest thing possible to get it out as quickly as possible:</strong></div>\n<div>We don't write large plans, only the first step. We trust that we'll know better how to proceed after something, anything is done. If we're slightly embarrassed by the minimal result of the first iteration, that means we're doing it right. In the beginning, it might hurt to make decisions fast and without extensive preparation, but frequently, the simplest version turns out to be the best one and we learn from real results and not assumptions. Our iterative approach is explicitly not limited to software development but also applies to things like processes, security, partnerships, marketing and sales.</div>\n</li>\n</ul>\n<div> </div>\n<ul>\n<li>\n<div><strong>...are bold and responsible:</strong></div>\n<div>At Aigent we act bold and fearless and we don’t wait for others to take action. There is no ‘somebody else’s problem’ and if we see a problem, we fix it. Instead of asking for permission, we ask for forgiveness if our changes break something.</div>\n</li>\n</ul>\n<div> </div>\n<ul>\n<li>\n<div><strong>...are disruptive but seek harmony:</strong></div>\n<div>We are a diverse team not only in nationalities, but also in personalities and opinions. We embrace the value we gain through this. Everyone has the responsibility to challenge existing approaches throughout the company, nothing should be safe of criticism or questions. We value and welcome different perspectives, it’s what makes us authentic! This approach only works with empathy and patience. We assume only the best intentions from our peers. We make sure others understand what we’re trying to say, and ensure we understand others by using active listening.</div>\n</li>\n</ul>\n<div> </div>\n<ul>\n<li>\n<div><strong>...bring new ideas and use boring solutions:</strong></div>\n<div>The result counts! We use any means necessary to solve a problem; our toolbox includes anything from ugly solutions and dirty hacks, to using new technologies and coming up with innovative ideas. We keep in mind that technology is a tool, not a goal. We don’t stay in our comfort zone and learn (and try!) something new every day. We work smart, not hard.</div>\n</li>\n</ul>\n<div> </div>\n<ul>\n<li>\n<div><strong>...stick to the vision and listen to the customers:</strong></div>\n<div>Aigent’s goal is to help agents in real time during voice conversations and we keep this in mind whenever we work on our product and technologies. That means we are conscious on what we choose to work and on what we don’t work; we always strive to improve the experience for our end user with any change. We listen to the customer and the market to make sure we are adding maximum of value to our customers.</div>\n</li>\n</ul>\n<div> </div>\n<div><strong>About remote work at Aigent</strong></div>\n<div>At Aigent we have decided to embrace remote work and the flexibility it gives us. Since 2 years, we are a full remote company with team members across the globe and in different timezones. While we certainly have not figured out this 'remote thing' 100%, we're trying hard and are always looking to improve. We run surveys and retrospectives to understand what our team thinks about working at Aigent, and to learn how we can improve. We have regular online pizza parties within small teams as well as with the whole company, and we're using online tools to hang out during our working hours, have small talk, and play games. We think it is important to appreciate each other's work, and organize a weekly kudos session to ensure that we take time to stop and thank our colleagues.</div>\n<p dir=\"ltr\"><strong><br></strong><strong>Your role</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ensure our applications, libraries and dependencies are continuously up to date and secure</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ensure all services and every data exchange is authenticated and authorized in a multi-tenant environment</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Work closely with the ops team as well as the information security team.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Become an essential part of our multi-pair-eyed software change review process to specifically ensure that secure and vetted libraries are used as well as data access and authorisations are implemented and followed narrowly in each individual service and endpoint</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Propose and help building better processes and tools to update and ensure that strict and state-of-the-art security standards are followed for old and new software</p>\n</li>\n</ul>\n<p dir=\"ltr\"><strong>Hardskills</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Programming experience in Javascript, Python and/or Go.</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">In-depth understanding of corresponding programming language eco-systems and especially 3rd-party library management</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Able to assess, validate and solve technical security risks from external libraries</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Able to assess, validate and solve data access patterns, authentication of users and authorisation to access data</p>\n</li>\n</ul>\n<p dir=\"ltr\"><strong>Softskills</strong></p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Goal oriented</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Pragmatic</p>\n</li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Great communication skills, to ensure good collaboration across different teams (tech &amp; business)</p>\n</li>\n</ul>\n<div><br><strong><br></strong><strong>Ok. Last thing...</strong><br>If you are still not sure, or still scared or feel that you don't meet 100% of the requirement, apply anyway! We don't hire off of keywords. We hire real living people who have voices; who are willing to learn what you need for your career growth. Yes, we want to hear from you! If you are ready, join our exciting and game-changing journey, click on \"apply button\" and we'll get in touch with you soonest as possible.</div>\n<img src=\"https://remotive.com/job/track/1275380/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/devops/backend-developer-security-operations-1275380","locationReq":"Worldwide","source":"remotive","slug":"remotive","reqLocation":"Worldwide"},{"id":1264444,"datePosted":"2022-06-12T09:39:21","company":"Supportninja","position":"Country HR Manager","tags":["admin","customer support","music","saas","hr","management","content","B2B","knowledge","compliance","data","creative","business","payroll","leadership","hiring","people","KPIs","recruitment","onboarding","culture","metrics","events","development","reporting","engagement","IT","implementation","streaming","performance management","learning","service delivery","law","lead generation","organization","data-driven","communication","support","Human Resources","training"],"description":"<div><span style=\"\">Why we’re awesome?</span></div>\n<div> </div>\n<div><span style=\"\">SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. </span></div>\n<div> </div>\n<div><span style=\"\">What does this mean? </span></div>\n<div> </div>\n<div><span style=\"\">We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.</span></div>\n<div> </div>\n<div><span style=\"\">Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.</span></div>\n<div> </div>\n<div><span style=\"\">Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!</span></div>\n<div> </div>\n<div>Responsible for the smooth and profitable operation of our Human Resources Function/Department in Romania. Supervises and provides consultation to management on strategic staffing plans, like compensation, benefits, training and development, budget, and labor relations, etc. as well as supervising the interview, hiring, and training processes.</div>\n<div> </div>\n<div>The Country HR Manager uses analytical data and observes the HR trends and needs in the assigned region to provide long-term solutions and the necessary resources for employees to succeed. This attention to detail and proactive action is vital in building a culture of innovation and prosperity.</div>\n<p><br><br></p>\n<div class=\"h3\">Main Duties and Key Responsibilities:</div>\n<ul>\n<li>Keeps track of Human Resource related metrics such as, but not limited to, attrition, new hires, eNPS, and member performance, and contributions and leads projects that will directly improve the said metrics</li>\n</ul>\n<ul>\n<li>Reviews the performance of all managers and as stated in the Performance Management Procedures</li>\n</ul>\n<ul>\n<li>Responsible for the recruitment of employees</li>\n</ul>\n<ul>\n<li>Manages HR Function/Department in the assigned region</li>\n</ul>\n<ul>\n<li>Provides supervision on the execution of company events; aligns goals of each project to the better welfare of the employees in the region</li>\n</ul>\n<ul>\n<li>Identifies opportunities to improve company culture via employee engagement and provides doable yet high impact action items to cultivate a strong, vibrant employee climate suitable to encourage and reflect the company’s core values.</li>\n</ul>\n<ul>\n<li>Partners with the Training and the Learning &amp; Development Function/Department on identifying learning opportunities for all employees, not limited to professional development such as personal/creative areas.</li>\n</ul>\n<ul>\n<li>May represent the Company in lawsuits, grievances, and complaints relating to the Labor Law/Code in the assigned region.</li>\n</ul>\n<ul>\n<li>Prepares, analyzes, conducts and presents periodic business reviews essential to performance tracking, whenever necessary</li>\n</ul>\n<ul>\n<li>Develops strategies for the resolution of human resource problems such as inappropriate employee behavior and special performance issues, etc.</li>\n</ul>\n<ul>\n<li>Evaluates regularly the efficiency of business procedures according to organizational objectives and applies improvements; implements, manages, and assesses operation processes and procedures under the standards and procedures set out by the organization.</li>\n</ul>\n<ul>\n<li>Collaborates with the Recruitment Department in improving talent acquisition projects.</li>\n</ul>\n<ul>\n<li>Identifies individual and team gaps and takes corrective actions as needed following business-standard practices.</li>\n</ul>\n<ul>\n<li>Records and maintains the team’s individual and overall performance for reporting purposes (e.g. PEF, etc.)</li>\n</ul>\n<ul>\n<li>Coordinates effectively, efficiently, and clearly with Admin/Support Functions/Departments like Recruitment, Training, Office Services, IT, and others to ensure that onboarding and retention is seamless.</li>\n</ul>\n<ul>\n<li>Adheres and coordinates payroll-related processes and procedures as required and set by the company; Checks, validates and ensures completeness and timeliness of submissions for approval and approvals of payroll-related requests (e.g. PTO/Leave requests)</li>\n</ul>\n<ul>\n<li>Works with leadership to set team and individual KPIs and provide regular, actionable feedback</li>\n</ul>\n<ul>\n<li>Revise and/or formulate policies and promote their implementation</li>\n</ul>\n<ul>\n<li>Reviews financial information and adjusts operational budgets to promote profitability</li>\n</ul>\n<ul>\n<li>Audits Function/Department's processes and projects properly as planned and agreed with the management; reviews post-evaluation surveys, analyzes results and pushes for the team to create and implement action plans</li>\n</ul>\n<ul>\n<li>Keeps oneself updated with the latest and best practices by attending seminars and training related to the profession and have it applied in the existing process to continually improve it; creates processes related to the need of the company and in compliance with the standards set by the government and the organizations in which the company is part of.</li>\n</ul>\n<div> </div>\n<p><br><br></p>\n<div class=\"h3\">Qualifications</div>\n<ul>\n<li>Holds a degree in Human Resources, Psychology or any related field or equivalent knowledge and understanding; Certified Human Resource Professional certification is a plus</li>\n</ul>\n<ul>\n<li>Must have at least 5-year experience as an HR Supervisor/Manager</li>\n</ul>\n<ul>\n<li>Knowledge and ability to manage, lead and support the HR team.</li>\n</ul>\n<ul>\n<li>A strategic leader with a proven track record of enhancing HR service delivery by using data-driven methodologies.</li>\n</ul>\n<ul>\n<li>Excellent oral and written communication skills including the ability to communicate with employees and suppliers at all levels; highly capable of representing the company in external HR associations</li>\n</ul>\n<ul>\n<li>Must be an expert in implementing and executing end-to-end Human Resources Process Management; Hiring, Developing Standards, Foster Teamwork, Management Proficiency, Managing Profitability, Promoting Process Improvement, Building Relationships, People Skills, Retaining Employees.</li>\n</ul>\n<div> </div>\n<div>Disclaimer:</div>\n<div> </div>\n<div>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.</div>\n<div> </div>\n<div>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.</div>\n<div> </div>\n<img src=\"https://remotive.com/job/track/1264444/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/hr/country-hr-manager-1264444","locationReq":"Romania","source":"remotive","slug":"remotive","reqLocation":"Romania"},{"id":1267574,"datePosted":"2022-06-11T15:39:26","company":"Passion.io","position":"Application Support Specialist","tags":["customer support","developer","education","mobile","saas","growth","management","documentation","product","knowledge","creative","web","business","infrastructure","mobile apps","people","development","IT","implementation","learning","apple","coding","applications","communication","support","software"],"description":"<p>PASSION.io helps people make their dreams a reality by learning the skills from successful people. Our mission is to empower these Creators to achieve that by providing the platform (SaaS) to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.</p>\n<p> </p>\n<p><strong>We are looking for an inspiring, engaged and motivated member to our customer support team</strong>. You have experience of working in fast-paced environments and have the vision to change the future of learning. Your mission will be to make sure that our successful subscribers are becoming more successful to empower the others to achieve the same by using high quality products.</p>\n<p> </p>\n<p>As the App Support Specialist, you will spend most of your time interacting with customers and support representatives; solving their technical questions, and helping them learn and grow, in order to empower them to get the best out of our software products. You will at the same time invest in our product and its underlying implementation and infrastructure to deeply understand how things work on the technical side in order to effectively recognize problems and solve the ones not requiring actual coding.</p>\n<p> </p>\n<p>You will also work with our customer support and tech teams to ensure that issues are resolved. Interacting with our teams around the world is very much part of our day-to-day, so communication skills are vital. We are looking for strong problem-solvers who can apply their tech skills to a wide range of the platforms and environments we support.</p>\n<p><strong>What you'll be working on</strong></p>\n<ul>\n<li>Provide assistance to customers and members of our Customer Support team</li>\n<li>Troubleshoot and resolve issues in a timely manner</li>\n<li>Support CS team to deal with Apple and Google App Store Review Process</li>\n<li>Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality.</li>\n<li>Compose and constantly update internal documentation</li>\n<li>Share knowledge, broaden the awareness and common understanding in the company of how our customers interact with our products in close collaboration with the Product, Tech and CS team</li>\n<li>Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.</li>\n<li>Proactively suggest product improvements</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p><strong>What you'll bring to the team:</strong></p>\n<ul>\n<li>Knowledge of principles applied in supporting applications</li>\n<li>Good understanding of Application Support processes</li>\n<li>Good understanding of business, environments, shared services to prioritize incidents.</li>\n<li>Quick learning of new platforms, acquiring functional knowledge quickly to support the new applications.</li>\n<li>You have excellent written and verbal communication skills and the ability to collaborate</li>\n<li>You understand the features of web and mobile platforms</li>\n<li>You have an excellent attention to detail</li>\n<li>You are ambitious and passionate about quality and you set a high standard for yourself and your colleagues and know how to introduce it as a practice</li>\n<li>You have the Passion for excellence; not satisfied with the status quo and always thinking of ways to improve</li>\n<li>You are not a developer, but you understand how developers work and the tools they use</li>\n<li>You love to deeply understand amazing products and customer use cases</li>\n<li>You have remote working experience</li>\n<li>Equivalent combination of education and experience sufficient to successfully perform the principal duties of the job</li>\n</ul>\n<p><strong>Bonus Points:</strong></p>\n<ul>\n<li>You have experience with Apple, Google App Stores and their app review processes.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.</li>\n<li>Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the planet for the better by providing value to others.</li>\n<li>High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.</li>\n<li>Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.</li>\n<li>Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.</li>\n<li>Experience Product / Tech Team</li>\n<li>Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish. We have been remote since 2018 and do intensive social gatherings in person every quarter — usually in a cool venue somewhere on our planet.</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1267574/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/application-support-specialist-1267574","locationReq":"Spain","source":"remotive","slug":"remotive","reqLocation":"Spain"},{"id":1252892,"datePosted":"2022-06-09T19:40:02","company":"Bookwhen","position":"Customer Champion","tags":["CSS","customer support","html","javascript","music","saas","sales","growth","email","programming","product","customer experience","languages","games","knowledge","creative","business","people","chat","development","IT","media","problem-solving","communication","support","diversity","software","training","bugs"],"description":"<ul>\n<li>Full time - Mon to Fri (9am - 5:30pm GMT)</li>\n<li>Remote (Work from anywhere within the UK!)</li>\n<li>Permanent</li>\n<li>Starting ASAP</li>\n<li>£26k</li>\n</ul>\n<div class=\"h3\"> </div>\n<div class=\"h3\">About Us 👋</div>\n<p>Bookwhen is a flexible and affordable booking solution used by thousands of customers worldwide. We support a diverse range of customers - from yogis to alpaca walkers and potters to large multinationals! Helping our customers turn their passion into a business is our biggest motivator. Our small team are passionate and autonomous people with an entrepreneurial mindset. We’re a group of creative thinkers focused on quality and collaboration.</p>\n<p><a class=\"external\" href=\"https://www.glassdoor.co.uk/Overview/Working-at-Bookwhen-EI_IE5712311.11,19.htm\" rel=\"nofollow\">Glassdoor</a> | <a class=\"external\" href=\"https://uk.trustpilot.com/review/bookwhen.com\" rel=\"nofollow\">Trust Pilot</a></p>\n<p> </p>\n<div class=\"h3\">What’s the job?</div>\n<p>We have an exciting opportunity for an experienced customer support individual to join our team full time. We’re looking for someone who is technically minded and empathetic and is comfortable owning all aspects of Bookwhen customer support interactions, including live chat, email, phone and social media.<br><br>As the voice of Bookwhen, you will be maintaining our excellent service reputation and helping our customers get the most from our product. You’ll be triaging bugs, passing on development requirements and communicating with developers on new releases and investigations.<br><br>The working hours for this role are Monday to Friday, 9 am - 5:30 pm GMT, and we support customers in many countries and time zones. A typical day on support will involve answering how-to questions, investigating issues our customers are experiencing and speaking with leads browsing the website. Every week you will spend four days on support and one-day off support to focus on follow-ups, training and other personal projects. You’ll have regular check-ins with your line manager and be encouraged to collaborate on projects with the broader team.</p>\n<p> </p>\n<div class=\"h3\">Why working at Bookwhen is awesome 🙌</div>\n<p>Initially founded in Oxford, UK, we’re a remote-first business, giving our team flexibility in their location. We aim to meet and spend time together at least four times a year and strongly emphasise a genuine work-life balance.<br><br>You’d be joining Bookwhen at an exciting time as we’ve had significant growth over the past year, both in our customer base and the size of our team. With a clear and well-established product-market fit, we see a huge opportunity to grow further, and your role will be integral to achieving our goals.<br><br>We’re a team of passionate and hardworking people who believe in the value of what we bring to our customers. We’re also a social, friendly bunch who love to chat and support each other. Our Slack workspace has different channels that encourage us to talk about our passions and interests, such as board games, gardening, music and home brewing. We sometimes host a virtual ‘Bookwhen social’ where we can all catch up and have a laugh together. We love a pub quiz and have even dressed up to play a Murder Mystery game!</p>\n<p><strong>Requirements</strong></p>\n<p><strong>You are someone who…</strong></p>\n<ul>\n<li>Has 2+ years of technical customer support experience at a SaaS business</li>\n<li>Is reactive and has a proven fast response time on live chat</li>\n<li>Enjoys collaboration and thrives in a team but can also work autonomously</li>\n<li>Has a creative and holistic approach to problem-solving</li>\n<li>Appreciates feedback and understands how it benefits personal and group development</li>\n<li>Has excellent written and verbal communication skills</li>\n<li>Is self-motivated and can work autonomously with little guidance</li>\n<li>Is kind, empathetic, caring and loves to help people</li>\n<li>Is tech-savvy and quick to learn new systems and software</li>\n<li>Acts with integrity, transparency, directness and humility</li>\n<li>Is emotionally resilient and able to keep calm during stressful situations</li>\n<li>Is based in the UK</li>\n</ul>\n<p><strong>It would be a bonus if you also...</strong></p>\n<ul>\n<li>Have experience working via email, live chat and phone</li>\n<li>Understand what makes a great customer experience</li>\n<li>Have a background in sales</li>\n<li>Have experience working in a remote team</li>\n<li>Basic knowledge of HTML, CSS and Javascript (knowledge of other programming languages a plus)</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Annual leave - 33 days per year (you decide if you’d like to use these on bank holidays)</li>\n<li>Up to 5 unused holiday days to be carried over to the next year</li>\n<li>Budget for co-working spaces and office equipment</li>\n<li>Quarterly company away days</li>\n<li>Budget for training and conferences</li>\n<li>An annual allowance for attending Bookwhen hosted classes and courses</li>\n<li>Monthly wellbeing budget</li>\n<li>Annual paid charity day</li>\n</ul>\n<p> </p>\n<div class=\"h3\">Our Diversity, Equality and Inclusion policy:</div>\n<p>Bookwhen is proudly an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, veteran or disability status.</p>\n<img src=\"https://remotive.com/job/track/1252892/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-champion-1252892","locationReq":"UK","source":"remotive","slug":"remotive","reqLocation":"UK"},{"id":1254778,"datePosted":"2022-06-04T17:39:36","company":"Staffworx","position":"Customer Support Representative","tags":["customer support","sales","product","CRM","troubleshooting","customer service","development","problem-solving","communication","support","quota","insurance","training"],"description":"<p> </p>\n<p>We are looking for a Remote Customer Service Representative, (REMOTE CSR), will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Remote Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Remote CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p>\n<div class=\"h3\">Responsibilities</div>\n<ul>\n<li>Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Follow communication procedures, guidelines and policies Take the extra mile to engage customers</li>\n<li>Take the extra mile to engage customers</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p> </p>\n<ul>\n<li>Proven customer support experience or experience as a Client Service Representative</li>\n<li>Track record of over-achieving quota</li>\n<li>Strong phone contact handling skills and active listening</li>\n<li>Familiarity with CRM systems and practices</li>\n<li>Customer orientation and ability to adapt/respond to different types of characters</li>\n<li>Excellent communication and presentation skills</li>\n<li>Ability to multi-task, prioritize, and manage time effectively</li>\n<li>High school diploma</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Health Care Plan (Medical, Dental &amp; Vision)</li>\n<li>Retirement Plan (401k, IRA)</li>\n<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>\n<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>\n<li>Family Leave (Maternity, Paternity)</li>\n<li>Short Term &amp; Long Term Disability</li>\n<li>Training &amp; Development</li>\n<li>Work From Home</li>\n<li>Free Food &amp; Snacks</li>\n<li>Wellness Resources</li>\n<li>Stock Option Plan</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1254778/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-representative-1254778","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1236367,"datePosted":"2022-06-01T23:39:45","company":"Multiplier","position":"Customer Success Executive","tags":["customer support","saas","hr","email","B2B","customer success","product","communications","compliance","business","payroll","people","onboarding","chat","domain","IT","writing","communication","support","diversity","contracts","software"],"description":"<p>A BIT ABOUT US</p>\n<p>We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process...<br><br>Welcome to Multiplier! Our global employment platform empowers companies to hire people all across the world by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes - all from one software system. It's a game changer!<br><br>We're on a mission to impact economies of scale by enabling companies to hire the best candidate for the job, regardless of location. We're backed by some of the best in the game (Sequoia and Golden Gate Ventures), led by domain level experts, growing, and seeking brilliant like minded enthusiasts to join our team.</p>\n<p> </p>\n<p><strong>What's the opportunity?</strong></p>\n<p>The Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.</p>\n<p>This opportunity is for individuals who truly love supporting customers and see themselves in a customer facing role long term.</p>\n<p><br><strong>What you'll do:</strong></p>\n<ul>\n<li>Ensure that all our customers &amp; their team have a great experience with the product</li>\n<li>Working directly with product teams to identify current issues and, synthesising the diverse feedback you hear from our customers, offer informed opinions on potential solutions</li>\n<li>Communicating efficiently and effectively with our customers, across all of our live-chat, email &amp; other customer support channels</li>\n<li>Owning customer communications and issues from initial contact until resolution</li>\n<li>Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements</li>\n<li>Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Multiplier can meet their needs</li>\n</ul>\n<p><strong>What you'll bring:</strong></p>\n<ul>\n<li>The ability to explain complex topics in easy to understand and concise language</li>\n<li>Excellent communication and writing skills</li>\n<li>Passion for talking to customers all day</li>\n<li>Prior experience of working in customer success in a product-driven B2B company</li>\n<li>Good to have led small teams before</li>\n<li>Good to have background at a HR SaaS company</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Working with an energetic &amp; diverse team</li>\n<li>Full-ownership over functional area</li>\n<li>Work in a product-driven &amp; customer obsessed environment</li>\n<li>Ability to work fully-remotely</li>\n</ul>\n<p><strong>Equal employment opportunity</strong></p>\n<p>Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>\n<img src=\"https://remotive.com/job/track/1236367/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-success-executive-1236367","locationReq":"Brazil","source":"remotive","slug":"remotive","reqLocation":"Brazil"},{"id":1228460,"datePosted":"2022-05-26T15:39:50","company":"CloudWalk","position":"Customer Support Engineer","tags":["customer support","education","sql","growth","programming","Engineering","mobility","customer experience","languages","customer service","English","business","Support Engineering","people","IT","learning","communication","support","diversity","software"],"description":"<div> </div>\n<div><strong>If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. </strong></div>\n<div><strong>Then we speak the same language.</strong></div>\n<div> </div>\n<div>Welcome to the Wolfpack.</div>\n<div> </div>\n<div><strong>About Cloudwalk:</strong></div>\n<div>Here at Cloudwalk, we work hard to build the best products, including different payment methods while using innovative technologies, to empower our more than 300.000 customers. Our main initiative is called InfinitePay, which is the fastest growing payments acquirer in Latam.</div>\n<div> </div>\n<div>We hustle and celebrate as we change the market landscape and raise the bar in payments processing. We are making it cheaper and faster to receive payments and thus help to maximize small businesses' growth.</div>\n<div>Our technology has already processed more than US$3 BI and it´s just the beginning.</div>\n<div> </div>\n<div>We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!</div>\n<div> </div>\n<div> </div>\n<div>The Customer Support Engineering team solves customer issues in real-time, in a very fast-paced industry, in a very fast-based company. You will be the InfinitePay’s voice and our customers’ first point of contact.</div>\n<div> </div>\n<div>As a member of the CSE team, you are expected to be passionate and open to learn about customer service and also technology. Your mission is to serve our customers, solving end-to-end problems, may it be a kind orientation or the toughest technical issue that needs superior effort and collaboration to be solved.</div>\n<p><br><br></p>\n<div class=\"h3\">What You´ll Be Doing:</div>\n<ul>\n<li>Deliver service and support to customers answering chats, emails, and phone calls;</li>\n</ul>\n<ul>\n<li>Provide responses to inquiries, concerns, and requests about products and services;</li>\n</ul>\n<ul>\n<li>Determine issues by gathering customer information and by diagnosing symptoms;</li>\n</ul>\n<ul>\n<li>Troubleshoot technical and software issues involving internet connectivity, login problems, and more;</li>\n</ul>\n<ul>\n<li>Offer alternative solutions when appropriate with the objective of retaining customers' and clients' business;</li>\n</ul>\n<ul>\n<li>Follow-ups and scheduled callbacks to customers;</li>\n</ul>\n<ul>\n<li>Work to provide an incredible customer experience.</li>\n</ul>\n<ul>\n<li>You'll be working from 12 p.m. to 6 p.m.</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">What You´ll Need to Succeed:</div>\n<ul>\n<li>Excellent communication skills, both written and verbal, and ability to work with different audiences;</li>\n</ul>\n<ul>\n<li>Desire to ensure a great customer experience for every client;</li>\n</ul>\n<ul>\n<li>Strong analytical skills with logical reasoning;</li>\n</ul>\n<ul>\n<li>Ownership to act in each situation as responsible and to ensure the best service;</li>\n</ul>\n<ul>\n<li>Be thoughtful and attentive with everything that you are performing, showing great attention to detail;</li>\n</ul>\n<ul>\n<li>Capacity to keep learning new things while constantly improving what we are already good at;</li>\n</ul>\n<ul>\n<li>Attending college in technology-related fields;</li>\n</ul>\n<ul>\n<li>Fluent Portuguese;</li>\n</ul>\n<ul>\n<li>Intermediate English (talking, reading, and listening);</li>\n</ul>\n<ul>\n<li>SQL Basics is a plus.</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">You will have a chance to learn (if you don’t know yet):</div>\n<ul>\n<li>Programming languages;</li>\n</ul>\n<ul>\n<li>Customer experience excellence.</li>\n</ul>\n<div> </div>\n<div> </div>\n<div>We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.</div>\n<div>As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.</div>\n<div> </div>\n<div><strong>Diversity and Inclusion</strong></div>\n<div>We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.</div>\n<img src=\"https://remotive.com/job/track/1228460/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-support-engineer-1228460","locationReq":"Brazil","source":"remotive","slug":"remotive","reqLocation":"Brazil"},{"id":1238831,"datePosted":"2022-05-24T11:39:32","company":"POINT Biopharma","position":"Regulatory Submission Specialist","tags":["customer support","education","excel","management","operations","agile","project management","CRO","knowledge","creative","business","leadership","people","development","IT","writing","law","organization","communication","support","travel","risk","insurance","software"],"description":"<p>POINT Biopharma is an innovative, high-performance company focused on a hard problem: creating new cancer therapies that are more effective and have fewer side effects than traditional treatments. Our products are targeted radioligands, a technology that hold significant promise to treat cancer. Our company is growing rapidly: we just announced a phase 3 clinical trial for our novel radioligand based prostate cancer treatment, established our U.S. manufacturing center in Indianapolis, and have a pipeline of next generation oncology products in development. We are a creative and agile team accountable to a high standard: to be uniquely better. If you are searching for new and uniquely better career path, you should consider joining the POINT team.</p>\n<p>TO BE CONSIDERED, APPLICANTS MUST BE LEGALLY ENTITLED TO WORK IN THE USA.</p>\n<p> </p>\n<p>Location of work</p>\n<p>The position will be working remotely with the anticipation of travel for team and client meetings. Currently, our employees are working remotely and located within the Eastern Time Zone. To work in synergy, it is preferred that our applicants are working within the same Eastern Time Zone to accommodate team and client meetings.</p>\n<p> </p>\n<p>Overview</p>\n<p>The Regulatory Affairs Submission Specialist, manages complex submission projects involving multiple cross-functional teams.  With input from the EVP Regulatory, Project Management and/or CRO project leads (where appropriate) the Submission Specialist establishes and maintains submission planners and associated timelines, facilitates tactical team meetings, and represents Regulatory on selected project team meetings, for assigned products. Individual is recognized as a discipline expert and resource in regulatory affairs.</p>\n<p> </p>\n<p>Responsibilities</p>\n<ul>\n<li>In collaboration with project leads, manages and/or provides operational oversight to ensure timely, high quality regulatory submissions for ANDA and NDA. Actively contributes to the definition and buy in of project timelines and deliverables. Plans and negotiates publishing timelines with the teams and to ensure all required resources are available to meet agreed submission timelines.</li>\n<li>Effectively manages multiple projects and competing priorities.</li>\n<li>Acts as primary Submission Operations interface with project teams providing guidance and communication of established submission processes and standards.</li>\n<li>Communicates effectively verbally and in writing with diverse audiences and across various levels within the organization.</li>\n<li>Anticipates obstacles and develop solutions within the team.</li>\n<li>Actively contributes to the development of optimal business processes and practices</li>\n<li>within the department to ensure high levels of customer support and to achieve high quality submissions. Identifies opportunities for efficiencies, business process improvements and cost reductions.</li>\n<li>Demonstrates team leadership skills and ability to influence without direct authority. Builds and maintains positive relationships internally and externally.</li>\n<li>Position accountability/scope includes minimal supervision. Receives project assignments from manager but has responsibility for managing own projects. Reviews project progress with manager on a regular basis with direction provided on follow-up</li>\n<li>Provides recommendations on project decisions and direction. Identifies opportunities for process improvements or cost savings. May lead or participate on internal project teams to update business processes.</li>\n<li>Provides estimates of activities with budgetary impact</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Preferred Education: Bachelor’s Degree with Regulatory Affairs, PMP and/or RAC certificates highly desirable</li>\n<li>Required Experience: 3 – 5 years pharmaceutical or industry related experience</li>\n<li>Experience working in a complex and matrix environment. Strong communication skills both oral and written</li>\n<li>Experience in Regulatory Operations, including regulatory submission project management and/or submission publishing</li>\n</ul>\n<p>Basic Requirements</p>\n<ul>\n<li>Two or more years experience publishing electronic submissions for a Regulatory Authority in a major region (e.g. FDA, EMA)</li>\n<li>Two or more years experience working with document management and publishing software and utilities</li>\n</ul>\n<p>Preferred requirements:</p>\n<ul>\n<li>Knowledge of detailed eCTD submission requirements in multiple regions.</li>\n<li>Ability to present and actively communicate electronic submission requirements and processes and champion change, both within Global Regulatory Affairs and with key stakeholder groups in R&amp;D</li>\n<li>Ability to interpret published external guidance and advise on how to handle internal issues, and respond to technical questions from regulators</li>\n</ul>\n<p> </p>\n<p>Competencies</p>\n<ul>\n<li>Demonstrates excellence in project/program management, including scenario planning, risk assessment and contingency planning</li>\n<li>Ability to work independently, while being a collaborative team member in a dynamic fast-paced and lean environment</li>\n<li>Expert proficiency in Excel, Word, and submission/publishing software (required)</li>\n<li>Ability to quickly adapt to new tools, frameworks, and processes; and adopt these for ongoing projects</li>\n<li>Organized with high attention to detail, accuracy and completeness</li>\n<li>Motivated to learn or advance own expertise and value. Positive self starter, who takes initiative, has the ability to multi-task and thrives under pressure (organizing and completing detailed tasks, checking accuracy and completeness of information)</li>\n</ul>\n<p>Why joining POINT today will be the right career move for you:</p>\n<p>There is no shortage of demand for smart, qualified and hardworking people like yourself – and we strongly believe POINT is the right career move for you. Here is why:</p>\n<ul>\n<li>You will help establish and define an organization that will change the course of cancer therapies. and help thousands of people each year</li>\n<li>You will be challenged, and are expected to challenge us, as part of a results-oriented, high performance team, where everyone leaves their egos at the door and lets the best ideas win</li>\n<li>You will be provided the opportunity to participate in the financial value creation that occurs as POINT grows and becomes a mature pharmaceutical company</li>\n<li>Most importantly, you will spend everyday working on something important</li>\n</ul>\n<p>If what we are saying resonates with you, please submit a cover letter and resume.</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Health Care Plan (Medical, Dental &amp; Vision) - effective day 1</li>\n<li>Retirement Plan (401k)</li>\n<li>Income Protection Insurance – (Life AD&amp;D, Short &amp; Long-term disability) – 100% employer paid</li>\n<li>Voluntary Income Protection – Premiums paid by employee</li>\n<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>\n<li>$500 fitness reimbursement per year</li>\n<li>$100 cell phone reimbursement per month</li>\n</ul>\n<p> </p>\n<p>All applicants who are offered employment with POINT Biopharma will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation conducted in accordance with POINT Biopharma policy and state law.</p>\n<p>POINT Biopharma does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</p>\n<img src=\"https://remotive.com/job/track/1238831/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/all-others/regulatory-submission-specialist-1238831","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1229063,"datePosted":"2022-05-21T09:39:36","company":"Seed&Spark","position":"Customer Success Operations Manager","tags":["customer support","excel","sales","video","growth","management","operations","design","email","project management","content","customer success","product management","documentation","product","communications","knowledge","compliance","rest","data","customer service","creative","business","hiring","people","technical support","KPIs","onboarding","culture","reporting","startup","engagement","IT","spreadsheets","campaign management","organization","detail-oriented","EdTech","communication","time management","support","diversity","customer operations","DEI","programs","training"],"description":"<p><br><br></p>\n<div class=\"h3\">Company Description</div>\n<p>Seed&amp;Spark is a platform that helps build sustainable careers for diverse creators and amplifies the cultural impact of the work that they make. For most of the past decade, Seed&amp;Spark has cultivated equity and inclusion in entertainment, building an unprecedented pipeline of stories from unique perspectives told by people around the world. Leveraging our exceptional content library, we've created a first-of-its-kind inclusive workplace culture program built around film.</p>\n<p>We have a passionate team of smart, creative and purpose-driven experts working hard to change the entertainment industry for the better.</p>\n<p>We are a remote organization, with all employees working from home within the U.S.</p>\n<p><br><br></p>\n<div class=\"h3\">Job Description</div>\n<p><strong>About the Role</strong></p>\n<p>We’re looking for a passionate, detail-oriented Customer Success Operations Manager to help us manage and deliver our workplace culture Film Forward program to our clients. Built around a library of exceptional short movies, Film Forward helps organizations implement, execute and measure a sustainable practice to cultivate a workplace that works for everyone. Each month, participants watch an award-winning short film, engage in personal reflections and actions, expand individual knowledge through cultural literacy and then join a facilitated conversation. </p>\n<p>Your role is to organize customer deliverables from a macro level, join and document client onboarding calls, build out customer-specific platform experiences, communicate with clients about their deliverables when necessary, and coordinate between internal departments to ensure successful delivery of the program to customers. You also focus on ensuring client success by facilitating technical support to end users and proactively project managing the end-to-end delivery process. These programs have a lot of moving parts, and you’ll oversee calendars, documents, client contacts and communications, working closely with other team members to appropriately customize the product for each client.</p>\n<p>You are part of our customer delivery team and will work closely alongside the rest of the Customer Success team, Sales, and Product Management to ensure our services are delivered successfully. This is an exciting opportunity to take on a critical role within our team, using your operational experience to execute on important client deliverables while also assisting in evolving this team into a sustainable, scalable customer success team. Film Forward is a product in high demand, and you will help us develop and implement Customer Success delivery best practices. This is a full time position.</p>\n<p><strong> </strong></p>\n<p><strong>About YOU</strong></p>\n<p>You love processes. More specifically, you love repeatable processes. You are organized, very detail-oriented and you know your way around Google calendars, docs and spreadsheets. Keeping track of several moving parts at once is no big deal for you because you are a project management wiz. And in your wizardry, you also know things can change, so you are comfortable when processes need to evolve. Heck, sometimes you’re the one driving the change, because you are proactive and apply your critical thinking when it comes to improving our operational systems. As we expand our Film Forward program, this growth mindset will help you thrive!</p>\n<p>With this love for process and your proven project management success, you also enjoy working with data - pulling data, reviewing it, reporting on it. You can identify what data is meaningful, why, who needs to see it and how they need to see it. And when not in the data, reports or process, you can switch gears and bring your own professional customer service voice to client emails and video calls, since being an active and present communicator is key in this role. </p>\n<p>We are all working remotely for the foreseeable future, so it’s important that you are proactive in your internal communication and how you handle your workload. You’re a team player, and we’re looking forward to building a team environment in which we care for each other’s psychological safety, have our voices heard and shift each others’ perspectives. <br> </p>\n<p><strong>Expected Outcomes for the Customer Success Operations Manager:</strong></p>\n<ul>\n<li>\n<p>100% customer delivery success</p>\n</li>\n<li>\n<p>100% compliance on customer support SLAs</p>\n</li>\n<li>\n<p>Scalable delivery processes</p>\n</li>\n<li>\n<p>Consistent, efficient reporting</p>\n</li>\n</ul>\n<p> </p>\n<p><strong>Core Activities for the Customer Success Operations Manager:</strong></p>\n<ul>\n<li>\n<p>Project manage and execute the post-sale delivery process of our Film Forward products to our customers:</p>\n<ul>\n<li>\n<p>Participate in client onboarding &amp; kickoff meetings, documenting key discussion points and takeaways</p>\n</li>\n<li>\n<p>Work with the Customer Success lead to procure the necessary inputs and assets for platform customization.</p>\n</li>\n<li>\n<p>Create and deliver client-specific Film Forward platform instances</p>\n</li>\n<li>\n<p>Oversee master client calendar, communicate key deadlines to the Seed&amp;Spark team and facilitate a seamless delivery process between various internal departments. </p>\n</li>\n<li>\n<p>Ensure customer payment received ahead of program launch</p>\n</li>\n<li>\n<p>Pull data and create client-facing reports for Customer Success to add insights to</p>\n</li>\n<li>\n<p>Assist with facilitation scheduling</p>\n</li>\n<li>\n<p>Be the facilitation tech back-up for virtual facilitations</p>\n</li>\n</ul>\n</li>\n<li>\n<p>Support participant engagement by delivering internal Film Forward emails campaigns for each client</p>\n</li>\n<li>\n<p>Provide tier 1 technical customer service support to clients and their participants</p>\n</li>\n<li>\n<p>Facilitate tier 2 technical customer service support to clients and their participants</p>\n</li>\n<li>\n<p>Assist in offboarding clients when needed</p>\n</li>\n<li>\n<p>Continuously improve Film Forward internal operational processes to increase efficiency and scalability while reducing risks.</p>\n</li>\n<li>\n<p>Be the project management lead for Film Forward-related special initiatives</p>\n</li>\n<li>\n<p>Write quarterly individual OKRs and update progress to management on a monthly basis</p>\n</li>\n<li>\n<p>Pull data and provide regular reports for department KPIs</p>\n</li>\n<li>\n<p>Ensure proper documentation of process flow, necessary deliverables, SLAs and timelines for coverage and training purposes.</p>\n</li>\n<li>\n<p>Proactively communicate roadblocks</p>\n</li>\n<li>\n<p>Assist with hiring and onboarding of new team members, as needed</p>\n</li>\n<li>\n<p>Represent Seed&amp;Spark's values in the world, with a deep commitment to diversity and inclusion</p>\n</li>\n<li>\n<p>Other duties as needed or requested by the business</p>\n</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Qualifications</div>\n<p><strong>Preferred skills and experience:</strong></p>\n<ul>\n<li>\n<p>3+ years working successfully in an customer operations-focused role, corporate customers a must</p>\n</li>\n<li>\n<p>1+ year(s) in a customer support role</p>\n</li>\n<li>\n<p>A love for working with customers</p>\n</li>\n<li>\n<p>Success driving complex projects</p>\n</li>\n<li>\n<p>Process design experience a plus</p>\n</li>\n<li>\n<p>Strong analytical skills and success in leveraging data to help drive business decisions</p>\n</li>\n<li>\n<p>Proven project management success</p>\n</li>\n<li>\n<p>Excellent time management and organizational abilities</p>\n</li>\n<li>\n<p>Excellent communication skills</p>\n</li>\n<li>\n<p>Experience with email campaign management tools a plus</p>\n</li>\n<li>\n<p>Passion and knowledge of the DEI landscape</p>\n</li>\n<li>\n<p>Experience in edtech a plus</p>\n</li>\n<li>\n<p>Growth Mindset</p>\n</li>\n<li>\n<p>Quick learner</p>\n</li>\n<li>\n<p>A team player and proactive collaborator</p>\n</li>\n<li>\n<p>Flexibility and patience in a startup-like environment</p>\n</li>\n</ul>\n<p><br><br></p>\n<div class=\"h3\">Additional Information</div>\n<p>Worried that you don’t have all the exact preferred experience listed here but really interested in this role? Don’t let that stop you from applying! We know that great talent can come from unexpected places so, in your cover letter, let us know why you’re a great candidate, why you’re excited for this role and how you would excel.</p>\n<p>This position will work remotely within the U.S.</p>\n<p>All your information will be kept confidential according to EEO guidelines.</p>\n<img src=\"https://remotive.com/job/track/1229063/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/customer-support/customer-success-operations-manager-1229063","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1238396,"datePosted":"2022-05-20T23:39:32","company":"Contracting Resources Group","position":"Financial Systems Analyst","tags":["accounting","analyst","consulting","customer support","management","operations","research","documentation","data analysis","communications","data","Enterprise","business","payroll","line management","technical support","culture","metrics","IT","spreadsheets","Secret clearance","support","billing","travel","programs"],"description":"<p><strong>Contracting Resources Group, Inc. (CRG)</strong> is a Woman-Owned Small Business, specializing in several core markets within the Federal Government. Our professional services depth includes program management and evaluation, strategic communications, acquisitions management, and IT solutions. CRG is a leading management consulting firm, in part because of our ability to attract the highest quality team members through our emphasis on culture, competitive compensation, and benefits packages. Since 2002, CRG has consistently received top performance ratings from customers and teaming partners and industry awards, including Inc. Magazine's 5000 list of the <em>Fastest Growing Companies in America</em>, the Department of Labor <em>HireVets Platinum Medallion </em>award, and the Washington Business Journal, Inc. 5000, and Baltimore Sun's <em>Best Places to Work</em> awards.</p>\n<p><strong>Description:</strong> CRG is seeking a full-time Financial Systems Analyst to provide financial support services to the W Department Sub Orbital Vehicles (SOV) Division Manager and Customer Advocate systems &amp; programs in the operations of division requirements.</p>\n<p><strong>Location: </strong>This job can be performed remotely but will require travel to White Sands Missile Range, NM once per month at employee's expense.<strong><br><br>Duties:</strong></p>\n<ul>\n<li>Provide budget, accounting, and financial support to include research and validate accounting obligations, and reconcile financial data within various financial systems of record.</li>\n<li>Prepare programmatic briefs, coordinate program status reviews, mid and end of year technical program reviews with line management and functional leads.</li>\n<li>Provide functional and data analysis and technical support for financial reports and respond to customer inquiries in a timely manner.</li>\n<li>Schedule weekly Task Planning Sheet (TPS) planning meetings and consolidate action items for tracking purposes.</li>\n<li>Consolidate inputs from division personnel and maintain spreadsheets to provide metrics and graphs regarding future workload, funding, and budget.</li>\n<li>Capture and maintain effectiveness and efficiency department metrics, to include financial project/funding graphs, to be used during future decision-making processes.</li>\n<li>Coordinate deliverable status inputs to respond to SOV division data calls and action items.</li>\n<li>Develop Ad-hoc queries related to financial data calls involving Enterprise Data Extracts, N-ERP Reports and other financial reports.</li>\n<li>Provide support in the processing of incoming and outgoing funding documentation; review and analyze incoming sponsor funding documentation; verify the accuracy of accounting data within the business and financial system; coordinate with department and office personnel in the gathering and review of supporting documents required for the management of funds; conduct follow-up actions for funding documentation; and ensure fund document packages are complete, organized and stored appropriately.</li>\n<li>Verify the accuracy of accounting documents such as funding documents, vouchers, and identify the appropriate course of action to resolve issues or discrepancies.</li>\n<li>Maintain the funding document filing system, associated logs, and spreadsheets.</li>\n<li>Complete the close out-processing of funding documentation after the administration of final billing has transpired.</li>\n<li>Prepare and coordinate outgoing funding obligation packages.</li>\n<li>Review, process, and file labor and non-labor cost transfer actions in a timely manner.  Correct and process undistributed labor transactions and rejections from the Defense Civilian Payroll System (DCPS).</li>\n<li>Review and analyze travel authorizations and vouchers for accuracy and completeness.  Required, resolve issues with travel related matters and provide customer support to departments, offices and other Comptroller Department personnel.  Provide customer assistance with the completion and/or processing of travel documents.</li>\n<li>Assist W20, to include expenditure reports, Charts and graphs/pie charts for the IPR, PMR weekly and by weekly reports both internal and external.  Complete  reports for independent projects as well as a roll-up of all W20 projects. </li>\n<li>The data should come from the weekly funding reports and the ERP.  Have to be flexible and timely, our customers often ask for the data to be displayed differently depending on the project.</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>Bachelor of Science degree</li>\n<li>Active Secret Clearance</li>\n</ul>\n<img src=\"https://remotive.com/job/track/1238396/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/finance-legal/financial-systems-analyst-1238396","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"},{"id":1210605,"datePosted":"2022-05-07T21:39:52","company":"Huckleberry Labs","position":"Product Marketing Manager","tags":["customer support","go","marketing","mobile","management","ai","design","product marketing","project management","strategy","product strategy","research","product management","Engineering","product","product development","knowledge","marketing strategy","KPIs","release","development","engagement","IT","organization","communication","support","programs"],"description":"<div class=\"h1\">About Huckleberry</div>\n<p>Our goal at<a href=\"https://huckleberrycare.com/\" rel=\"nofollow\"> Huckleberry</a> is to help every family thrive.</p>\n<p>Huckleberry's first product improves children's sleep. By combining human experts with AI, the app + service understands each sleep situation, predicts what will happen, and provides a personalized, easy-to-follow program that results in better sleep.</p>\n<p>The app has 4.9 stars out of 5, garnering rave reviews from parents who call it “life-changing” and their “#1 recommendation to parents.” We are expanding beyond sleep into additional big challenges for parents, to create the source that parents rely on as their children grow and develop.  We'd love for you to come with us on that journey!<br><br></p>\n<div class=\"h1\">About The Role</div>\n<p>Huckleberry is looking for a Product Marketing Manager to play a key role in bringing new products to market to parents of young children. This individual will bring a deep knowledge of the consumer and consumer landscape to help inform product strategy as well as help educate internal/external teams and partners on our current and future products.</p>\n<p> </p>\n<div class=\"h1\">Areas of Responsibility </div>\n<ul>\n<li>As a Product Marketing Manager, this role will shape the vision and narrative around the products we have and will create to assist parents on their parenting journey</li>\n<li>Own the go-to-market strategy and ongoing release cadence for all products</li>\n<li>Collaborate with our Product teams on developing new products, including product value proposition, communication strategy, naming, and pricing</li>\n<li>Work closely with cross-functional (Product, Dev, Customer Support, etc.) teams to bring products to market thoughtfully</li>\n<li>Develop marketing programs &amp; campaigns to drive product engagement in partnership with the wider Brand Marketing team</li>\n<li>Lead thinking and analysis to help us better understand parents' needs and the competitive landscape</li>\n<li>Shape and influence product strategy with a focus on consumers by drawing on research insights, subject matter expertise and developing a strong understanding of the broader company ecosystem and competitive landscape</li>\n<li>Develop yearly marketing strategy and plan to achieve consumer product goals, with emphasis on driving consumer awareness, usage, and retention</li>\n</ul>\n<p> </p>\n<div class=\"h1\">Requirements</div>\n<ul>\n<li>You have 4+ years experience in product marketing for a mobile app/tech company</li>\n<li>You have worked with cross-functional teams such as product management, design, research, and engineering functions</li>\n<li>You have experience influencing product development and product strategy</li>\n<li>You've launched and driven the adoption of new products and services, owning and achieving key KPIs</li>\n<li>You're a great communicator with experience conveying ideas to end-users and engineering teams alike</li>\n<li>You're comfortable developing marketing strategies and campaigns using both quantitative and qualitative insights</li>\n<li>You have strong personal organization and project management abilities</li>\n</ul>\n<p> </p>\n<div class=\"h1\">Preferred but not required</div>\n<ul>\n<li>Direct experience working on subscription-based businesses</li>\n<li>Experience working in a vertical that caters to parents of young children (0-5 years old)</li>\n</ul>\n<p> </p>\n<p> </p>\n<img src=\"https://remotive.com/job/track/1210605/blank.gif?source=public_api\" alt=\"\"/>","applyurl":"https://remotive.com/remote-jobs/marketing/product-marketing-manager-1210605","locationReq":"USA Only","source":"remotive","slug":"remotive","reqLocation":"USA Only"}]}},"__N_SSG":true}